STAR Case Manager Resume Example
Support needs of dual-diagnosed patients with unsurpassed clinical knowledge and interpersonal communication skills. Healthcare professional passionate about providing culturally-competent assistance to every patient. Excellent problem-solving, charting and quality assurance management skills. Committed professional with 19 years of experience in clinical, home health and acute care environments. Team collaborator willing to adapt to new procedural and technical requirements with enthusiastic support. Dedicated case manager possessing extraordinary work ethic and strong patient service record. Admission Coordinator skilled at communicating, organizing and solving problems to improve level of care and raise quality rankings of health care facilities. Experienced social worker with over 19 years of experience in mental health industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Coordinated delivery of optimal patient care to diverse patients through effective monitoring and treatment organization. Skillfully conduct assessments, update individual service plan documentation and complete ongoing case reviews to strengthen support. Well-versed in enforcing strict controls to quickly identify and resolve concerns. Knowledgeable Case Manager experienced in coordinating care for IDD individuals. Proactive and resourceful with strong knowledge of community resources. Effective communicator with passion for helping others. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Versatile Case Manager with expertise in diverse environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver.
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Aetna Inc. – Amherst , VA
- Supported students, teachers, and families during crisis situations.
- Created intervention and treatment plans for students in need of assistance.
- Observed student behavior and developed behavioral interventions.
- Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
- Monitored students for signs of trauma, abuse and neglect.
- Identified student barriers to self-sufficiency and offered appropriate support to families and caregivers to.
- Provided case management services, counseling, education and life-skills training to diverse, at-risk student population.
- Evaluated, assessed, and diagnosed learning and social issues.
- Collaborated with students, teachers, administrators, parents and outside agencies.
- Participated in IEP, RTI, and other related meetings that determined and implemented school-wide policies.
- Provided group and individual counseling to address problems.
- Provided educational support services to students with emotional, intellectual and physical disabilities.
- Collaborated with schools, family services and health care providers to determine services and aid with psychosocial assessments.
- Completed psychosocial histories of students under evaluation.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Completed home welfare checks to align with state and program guidelines.
- Developed rapport to create safe and trusting environment for care.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Documented data and completed accurate updates to case records.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed team communications and information for monthly meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Aetna Inc. – Anchorage , AK
- Developed rapport to create safe and trusting environment for care.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Interviewed individuals and families to assess needs and provide informational resources. (SNAP, CMA, TANF)
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and information for weekly meetings.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Worked with diverse customers to understand needs and provide individualized service.
- Handled between 8-12 calls per day to address customer inquiries and concerns.
Victoria Nursing And Rehabilitation Center – City , STATE
- Documented data and completed accurate updates to case records.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed team communications and information for monthly meetings.
- Resolved resident problems, improved operations and provided exceptional client support.
- Prepared initial reports to define goals, weaknesses and strengths of residents.
- Developed team communications and information for monthly staff meetings.
- Handled multiple calls daily to address customer inquiries and concerns.
- Developed rapport to create safe and trusting environment for care.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Prepared weekly reports to define goals, weaknesses and strengths of residents.
- Collaborated with home health agencies and durable medical equipment community agencies to link residents with diverse programs and resources.
- Interviewed individuals and families to assess needs and provide informational resources.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Accolade Hospice – City , STATE
- Collaborated with durable medical providers and community agencies to link residents with diverse programs and resources
- Prepared initial and quarterly reports to define goals, weaknesses and strengths of residents
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Monitored progress and documented any patient health status changes, keeping healthcare team updated
- Completed home welfare checks to align with state and program guidelines
- Developed rapport to create safe and trusting environment for care
- Collaborated with community program leaders and advocates to make resources accessible to those in need
- Documented data and completed accurate updates to case records
- Interviewed individuals and families to assess needs and provide informational resources
- Worked to improve and enhance patient lives through effective and compassionate care
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Maintained excellent attendance record, consistently arriving to work on time
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Handled [Number] calls per [Timeframe] to address customer inquiries and concerns
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Resume Overview
School Attended
- Baylor University
- Texas A&M University - Corpus Christi
Job Titles Held:
- STAR Case Manager
- Texas Works Advisor II
- Licensed Social Worker
Degrees
- Master of Arts : Social Work
Bachelor of Arts : Counseling Psychology 05/1995
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