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I am hardworking with experience in equipment, connections and displays for on-site and remote audiovisual systems. Talented in diagnosing and resolving system issues to maintain schedules and meet needs of diverse productions. Manages time well and works great with both technical and non-technical personnel. I also have many years of experience working directly one on one with costumers. I make sure to be very personable and work closely to make sure to meet all expectations that the customer possesses. I love interacting and meeting new people and engaging with a multitude of problems.
On the more personal side I have always been a long time admirer of the arts! I have been playing instruments since I was in 6th grade as well as having heavy involvement in my highschool's theater productions. I have been everything from a stage hand to a pit musician and an actor on stage. I have lived in Appleton almost my entire life and me and family have seen numerous shows.
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- Integrated professional audio/video systems and provided technical assistance to resolve issues.
- Identified, diagnosed and resolved problems with media systems.
- Oversaw reservation and distribution fo audio-visual equipment and spaces.
- Controlled lights, sound and A/V equipment during live productions.
- Prepared sets with lighting and other equipment to meet production specifications.
- Designed and installed custom audio-video systems to meet customers unique requirements.
- Supervised crew of audio-video installation team members and third-party subcontractors.
- Built strong rapport with customers to foster confidence in system installations.
- Collaborated with production staff to deliver exceptional performances.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Explained benefits, features and recommendations to maximize client retention.
- Improved customer service wait times to mitigate complaints.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Consulted with customers regarding needs and addressed concerns.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Listened to guests to understand needs and help each person select optimal products and services.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Answered phone calls, greeted store customers and provided exceptional service every time.
- Provided customers with detailed information about available services and products in bakery.
- Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
- Adhered to food safety protocols to protect customers.
- Replenished bakery cases and faced products throughout each shift.
- Suggested appropriate products and answered questions for customers.
- Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
East High School - Appleton, WI
- 3.98GPA
- Ranked in Top 2% of class
- National Honors Society Member
University of Wisconsin - Madison - Madison, WI
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Resume Overview
School Attended
- East High School
- University of Wisconsin - Madison
Job Titles Held:
- Stage Crew Member
- Customer Service Associate
- Bakery Clerk
Degrees
- High School Diploma
- Bachelor of Science
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