Staffing Team Lead Resume Example
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STAFFING TEAM LEAD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Positive and upbeat Customer Service Specialist bringing over 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
- Customer service
- Microsoft Office expertise
- Cross-functional collaboration
- System implementation
- Clerical support
- Organizational strengths
- Call center experience
- Customer relations
- Schedule mastery
- Employee coaching
- High-energy attitude
Experience
Amazon.Com, Inc. | Nashville , TNStaffing Team Lead03/2013 - 06/2015
- Developed precise guidelines for position qualification requirements and rating system to measure and identify best-fit candidates.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Recruited and trained talented individuals to support multi-functional employee teams for roles in management, hospitality or maintenance, security, technical specialties, students and community volunteers.
- Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
- Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.
- Sorted job applications, vetted candidates and recommended individuals for key positions.
- Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Evaluated staff performance at multiple facilities and made recommendations for training improvement.
Elior | Jackson , LAStaffing Manager06/2015 - 01/2018
- Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
- Identified and solved complex strategy problems that impact management and business direction.
- Instructed employees quarterly on drug abuse and prevention programs to enhance staff knowledge and awareness.
- Evaluated and updated compensation strategies to offer competitive employment packages
- Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
- Managed full-cycle recruiting, including sourcing, interviewing, offering jobs, and negotiating contracts.
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
- Conducted employee performance reviews to access strengths and weaknesses keeping feedback positive and constructiive.
- Conducted employee performance reviews to access strengths and weaknesses keeping feedback positive and constructive.
- Sourced and developed sourcing leads to increase recruiting base.
- Wrote job descriptions and posted to job boards.
- Conducted employee performance reviews to access strengths and weaknesses keeping feedback positive and constructive.
- Created and executed effective recruiting plans to develop candidate recruiting sources and fill staffing needs for broad range of clients.
- Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development.
- Coordinated full-cycle recruiting efforts by generating requisitions, employing support personnel, sourcing candidates and conducting background checks.
- Managed all phases of recruitment, including defining hiring management needs and posting available positions.
- Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
Air Methods Corporation | Brownsville , TNLogistics Coordinator06/2018 - Current
- Evaluated and reconfigured systems to support customer service and operational goals.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Forecasted manpower requirements based on daily workload and company targets.
- Monitored department performance data to identify and avoid potential risks.
- Researched issues to address shipping errors and packaging mistakes.
- Managed day-to-day shipping and receiving, typically overseeing more than 100 packages in 24-hour period.
- Coordinated and maintained file management system for digital and analog files.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Print all company orders using WMP10 and SCE system
Education and Training
Albany Technical College | City, StateGED03/2003
Albany Technical College | City, StateAssociate of Science in Accounting And Business Management06/2008
Everest University - Tampa | City, StateBachelor of Science in Business Administration And Management09/2013
Ashford University | City, StateBachelor of Arts in Supply Chain ManagementExpected in 09/2022
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Resume Overview
School Attended
- Albany Technical College
- Everest University - Tampa
- Ashford University
Job Titles Held:
- Staffing Team Lead
- Staffing Manager
- Logistics Coordinator
Degrees
- GED
Associate of Science in Accounting And Business Management
Bachelor of Science in Business Administration And Management
Bachelor of Arts in Supply Chain Management
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