staffing services coordinator resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Productive Phlebotomist offering [Number] years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients.

Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.

  • Patient relations
  • Collecting vital signs
  • Sanitation and sterilization
  • Manual and finger dexterity
  • Stress management
  • Drawing blood
  • Quality control
  • Data entry
  • Friendly, positive attitude
  • Active listening
  • Organization
  • Excellent communicator
  • Computer competency
  • Professional bedside manner
  • Pipetting
  • Phlebotomy
  • Lab equipment calibration
  • Valid Washington state driver's license
11/2021 to 08/2022
Staffing Services Coordinator Cleveland-Cliffs Inc. West Chester, OH,
  • Coordinated and planned work shift schedules according to availability.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Updated clients consistently regarding issues and answered questions quickly and accurately.
  • Resolved issues swiftly through meticulous research and quick decision making.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
08/2020 to 08/2021
Administrative Assistant Crown Health City, STATE,
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
03/2012 to 07/2020
Paramedical Examiner EMSI Examinations City, STATE,
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles. (Approximately 8 to 12 mobile exams per day / 25 to 50 collections during health work events)
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Collected specimen samples and transported to laboratory for processing.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Prepared patients for examination by properly daily reminder calls date time and location with any exam details medications and Dr information as needed, obtaining vital signs, verifying referrals and taking detailed health history.
  • Administered continuous and 12-lead electrocardiogram monitoring.
  • Maintained medical supplies and equipment needed to provide patient care.
  • Prepared patients for procedures by explaining process and obtaining consent from patient.
  • Administered regular drug and alcohol testing, Breath and Alcohol testing, FAA/DOT work related
  • Validated laboratory test processes for completeness and safety.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Conducted patient interviews to gather detailed health history, vital signs and information about current medical issues.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Handled general office duties to support administrative staff during peak hours.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Coordinated workflow based on stat, location, schedule, or client needs.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Transported specimens following established protocol for temperature and light.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Maintained compliance with standards for patient confidentiality, work accuracy and infection control.
  • Met quality control standards by examining specimens for adequacy and appropriateness.
  • Adhered to safety procedures when handling specimens and working in laboratory.
  • Protected patient information by adhering to strict confidentiality standards.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.
Education and Training
Expected in 09/2022
Certificate : Phlebotomy
Phlebotomy Specialist Training - Tukwila, WA,
Expected in 03/2012
Certificate : Medical Assisting
Pima Medical Institute - Renton, WA,
Expected in 08/1995
Aesthetics: Skin Care
Northwest Aesthetics - Bellevue, WA,
Expected in 06/1993
High School Diploma:
Bellevue Christian High School - Bellevue, WA,

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Resume Overview

School Attended

  • Phlebotomy Specialist Training
  • Pima Medical Institute
  • Northwest Aesthetics
  • Bellevue Christian High School

Job Titles Held:

  • Staffing Services Coordinator
  • Administrative Assistant
  • Paramedical Examiner


  • Certificate
  • Certificate
  • Aesthetics
  • High School Diploma

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