staff representative flight operations iah resume example with 10+ years of experience
A tenured career professional with Continental Airlines since 1987, originally hired as a Check-in Controller, that has been promoted ten times in the last 35 years. These years of experience have afforded the opportunity to offer quality administrative support for the Flight Operations Division solving practical and complex problems in the area of pilot administration pertaining to retirements, occupational injuries, grievances, Help Hub inquiries, systems access and payroll. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business acumen. Excellent time management skills with demonstrated ability to prioritize and handle multiple projects in fast paced environments. Strong interpersonal and communication skills to work effectively with cross-functional teams optimizing productivity, efficiency and service excellence. Works well independently and as a team member.
COSMOS/CCS, PR, PRT, Shares, OnDemand, Manager's Toolbox, Data Warehouse, uSource, Unimatic, Help Hub, SSD (Volare), SharePoint, Microsoft Office, Word, Excel, Outlook, OneNote, Teams, OIS, PowerPoint, Time Tracker, Fieldglass, Identity Central, AMS-AO, AppSpace and Asset Tiger.
Completed two years of study from August 1985 - May 1987.
City, STATE, 05/2014 - Current
- Perform non-pilot duties to support the IAH Chief Pilot, ACP, FQM's, Base Business Manager, office staff, FOSOC and pilots on daily operational and administrative duties.
- Provide a first point of contact with pilots in administering and communicating operational policies, procedures and facilitation to resolve issues.
- Directly responsible for administration of pilot retirements, early retirements, terminations, resignations and deaths of pilots based in IAH. Coordinate with FODM, FOSOC, Ramp Tower Ops and Stations Ops Center on retirement flights. Provide final vacation pay and accruals to pilot Crew Pay. Ensure MTB has been updated and separation letters have been prepared and sent to pilots. Responsible for collection of all company property from pilots.
- Assist Chief Pilot in processing of all grievances ensuring entrance into the Grievance Library in SharePoint, emailing acknowledgement and decision letters, requesting hearing date information, assist with research and filing of grievance decisions.
- Safety Action Team core member responsible for safety reminders, scheduling monthly meetings, safety drills, safety walks, repair order requests, encourage participation, document, update and maintain Safety Folder for the Safety Excellence Program.
- Directly responsible for Occupational Injury Administration for pilots and office staff. Monitor and update OIS system and complete safety assessments and investigations.
- Directly responsible for interacting with Facility Maintenance Control Center and Professional Janitorial Services to resolve facility issues with regard to operation, health and safety.
- Directly responsible for monitoring and completing all Help Hub inquiries that are assigned to IAHCPO and processing of those requests which include ACARS issues, aircraft repositions, continuous pay diversions, engine runs, lost qual paid and planned global fuel stops.
- Directly responsible for entering Special Assignment request forms for ADO drops for HIMS pilots and approve travel requests.
- Directly responsible for requesting system access for all office personnel including FOSOC, Special Assignment Pilots and Interns.
- Work with PSC, Pilot Planning and Corporate Medical on all pilot's returning from leave. Providing pilots with accurate and consistent information of all potential questions and issues. Work closely with Crew Pay, Pilot Planning, Training Scheduling and Futures Desk to ensure pilot's schedule and pay are accurate and training has been assigned.
- Responsible for Base involvement of NQ Pilot Removal Process.
- Coordinate with Future Desk concerning trip drops for emergency drops, death in family and approval of pass travel.
- Extensive knowledge and application of PR and PRT to include entering absences, updating training completions, medicals, passports, visas and vaccinations. Assist with CQDL issues and landing discrepancies.
- Work with PSC and FLT Operations Corporate on elevated outstanding hotel incidentals. Contacting pilots and hotels to ensure compliance with payment of incidentals.
- Assists Base Manager in coordinating base activities, special projects and recognition efforts.
- Assist FQM's with probation calculation for pilots returning from military leave.
- Assist with Sick Leave, Leave of Absence and Long Term Disability Administration.
- Assist with Time Tracker submissions and approving FOSOC timesheets.
- Assist with pilot qualification monitoring lists.
- Interface with Human Resources on various complex pilot issues to include: pay, travel, medical, life insurance and wellness issues.
City, STATE, 07/2012 - 04/2014
- Provide administrative support and research to pilots, Base Administration, Base Management, Union Representatives, Flight Operations and Finance Departments by answering phone calls, emails, faxes and addressing walk-ins while communicating operational policies and procedures.
- Process, maintain and revise required Federal, OSHA/Safety, Company and local bulletin boards to ensure accuracy and audit requirement. Seek process improvements while reviewing and recommending updates leading to best practice operations.
- Provide notary service to office and pilot group.
- Responsible for entering and verifying FAA mandated pilot qualifications into PR.
- Manage pilot occupational injuries, long term disability, pilot rapid re-accrual, OPCMD and pilot expense reports.
City, STATE, 07/2011 - 07/2012
- Manage all crew pay processing functions for crew payroll consistent with union contracts and company policy.
- Review and analyze crew pay processing to ensure accuracy, audit requirements are met and seek process improvements while reviewing and recommending updates leading to best practice operations.
- Research and provide guidance on issues while working cross functionally with Base Administration/Base Management, Union Representatives, Technology and Finance Departments.
- Review work, appraise performance, address issues and solve problems for team of 8 Pilot Pay Analysts.
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Resume Overview
School Attended
- McNeese State University
Job Titles Held:
- Staff Representative ā Flight Operations IAH
- Support Representative - Flight Operations IAH
- Assistant Manager - Payroll - Flight Crew Pay
Degrees
- Bachelor of Science
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