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staff registered nurse mdvip concierge resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Diligent nursing professional with demonstrated success in patient care. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment and advanced clinical expertise. Analytical and strategic with excellent problem-solving and time management skills. Organized, efficient and always willing to go the extra mile to exceed expectations. Results-driven professional focused on delivering exceptional support for patient needs. Successfully manages concerns and resolves conflicts to maximize patient satisfaction. Offers strong background in patient relations and communication.

Accomplishments

Received Guardian Angel Award 2013

Received GEM Awards 2007-2015 for excellent patient care that goes above & beyond

Managed office of 500+ patients in Concierge Ambulatory Care Setting


Skills
  • Critical Thinking
  • Procedure Assistance
  • Procedure Room Preparation
  • Clear Communication
  • Immunizations and Injections
  • Problem Anticipation and Resolution
  • Attention to Detail
  • Medication Administration
  • Preventive Healthcare
  • Care Coordination
  • Accurate Documentation
  • Medical Supply Management
  • Compassionate and Caring
  • Patient Care Assessment
  • Decision Making
  • Specialized Healthcare Referrals
  • Routine Examinations
  • Delegation and Motivation
Experience
03/2017 to Current
Staff Registered Nurse, MDVIP Concierge Piedmont Healthcare Phenix City, AL,


  • Patient registration
  • Scheduling appointments
  • Courtesy appointment reminder calls to patients
  • Telephone triage
  • Care coordination
  • Perform Executive Wellness Exams.
  • Collect & centrifuge lab specimens.
  • Package, ship, & track all lab specimens.
  • Obtain pre certifications for medical imaging.
  • Submit & Obtain pre authorizations for patient medications.
  • Process referrals and schedule urgent referrals for patients.
  • Administer Immunizations, oral medications, injections.
  • Train new clinical & administrative staff in proper techniques, care standards, operational procedures and safety protocols.
  • Maintain optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Manage & order inventory of all office and clinical supplies.
  • Clean, stock, & prepare clinic rooms & waiting room.
  • Assist patients to and from facility.
  • Update patient charts with data such as medications, immunizations, medical & surgical history to keep records current and support accurate treatments.
  • Process medical records requests.
  • Acquire medical records from outside facilities
  • Keep track of all MDVIP members' statuses - active, suspended, cancelled & communicate appropriately with member.
  • Orchestrate quality-driven, cost-effective care in high-expectation ambulatory care setting.
  • Problem solve issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Work closely with patients & family members, some VIP or celebrity, with high degree of respect for privacy.
07/2016 to 03/2017
Staff RN Ohio Health City, STATE,
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
  • Performed various nursing interventions such as: administered blood transfusions, provided wound dressing, obtained & monitored vital signs, medication administration, and specimen collection.
  • Gathered patient health data through interviews and observation, documenting data in electronic records.
  • Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
  • Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications and prevention methods for post discharge.
  • Identified learning needs of patients and families and responded with advocacy and health education.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Identified patient care requirements by establishing personal rapport with patients and families.
  • Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
  • Assessed physical, psychological, physiologic and cognitive status of patients.
  • Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
08/2011 to 07/2016
Staff RN, Postpartum/Mother Infant Unit Mount Carmel East Hospital City, STATE,
  • Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
  • Educated new parents on how to properly care for infants by instructing parents on bottle feeding, bathing, circumcision care and breastfeeding.
  • Monitored and assessed mother and newborn after delivery to ascertain proper healing and recovery.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Minimized hospital stays with recovery-centered approaches, reducing average in-patient stay length.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
  • Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
  • Assisted mothers in establishing breastfeeding relationships with infants with proper latching demonstrations.
  • Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures and nursing best practices.
  • Supported pregnant women in healthy labor processes.
  • Educated patients on postpartum care and newborn care post discharge.
  • Deployed to Labor & Delivery Unit as post op triage nurse for mother and newborn as needed.
  • Deployed to neonatal intensive care unit (NICU) as needed.
Education
Expected in 07/2016 to to
Bachelor of Science: Nursing Science
Ohio University - Athens, OH
GPA:
Expected in 06/2011 to to
Associate of Science: Nursing Science
Columbus State - Columbus, Ohio,
GPA:
Certifications

Registered Nurse

Ohio Board of Nursing: 374550

Active until 10/31/2023


Basic Life Support (BLS)

American Heart Association

Active until 12/2022

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Resume Overview

School Attended

  • Ohio University
  • Columbus State

Job Titles Held:

  • Staff Registered Nurse, MDVIP Concierge
  • Staff RN
  • Staff RN, Postpartum/Mother Infant Unit

Degrees

  • Bachelor of Science
  • Associate of Science

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