I believe I am a dedicated and focused,staff assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. I am someone that maintain a professional and positive attitude when we get over whelmed with a high volume of incoming calls, while also handling in-person inquiries from pilot. I am flexible and hardworking with the drive to succeed.
Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, Managed daily office operations and maintenance of equipment. faxed reports and scanned documents.
As a customer service agent my responsibilities were to great customer answer any questions they had,make customer aware of there proper gate and time of departure, I Announced flight status updates and information about gate changes. I also processed reservations, accommodated stand-bys and monitored cabin availability.Issued travel and hotel vouchers for passengers on overbooked and canceled flights.Responded politely to passenger complaints regarding ticketing and baggage handling.
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