(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

I am a professional who seeks employment with an organization where I can thrive and excel while using the experience, background, and knowledge gained throughout working in various positions and the knowledge gained while completing a bachelor’s in business administration. I am currently working towards a master’s in business administration that has a completion date of 2/23. Some of the skills that are expressed in customer-focused, flexible, adaptable, and capable professional and take pride in my work. Loyal and will take the steps necessary to complete a task to completion. Industrious professional familiar with operational office clerical needs and focused on optimizing system performance to remain agile to dynamic needs. Friendly, respectful, and team-oriented with extensive clerical and records management experience. Clear communicator successful at multitasking with strong prioritization and planning abilities.

  • Qualifications:
  • Microsoft Office
  • Customer Service
  • Six Sigma Green Belt
  • Training
  • Production analysis
  • Equipment repair
  • Coaching
  • Continuous improvement
  • Directing
  • Documentation
  • Inventory
  • Quality
  • Quality management
  • Repairs
  • Retail
  • Sales
  • Selling
  • Scheme
  • Six Sigma
  • Stocking and Replenishing
  • Spreadsheet Development
  • Point of Sale Knowledge
  • Mail handling
  • Cash Management
  • Relationship building
  • Telephone etiquette
  • Customer satisfaction
  • Cash Handling
  • Sorting and labeling
  • Scheduling
  • Expense Control
  • Written Skills
  • Cleaning Protocols
  • Signage
  • Ability To Lift
  • High Energy
  • Merchandising
  • Management Experience
  • Policies And Procedures
  • Strong Communication
Southern New Hampshire University ONLINE, Expected in 01/2023 MBA : International Business - GPA :
  • Majored in Business Administration
Colorado Technical University Colorado Springs, CO Expected in 04/2009 BSBA : Management - GPA :

Six Sigma Green Belt

Work History
Eaton Corporation - SSA Clerk
Nacogdoches, TX, 11/2014 - Current
  • Perform any variety of sales and customer service tasks at retail window such as maintaining enough inventory of postal products and packaging supplies.
  • Respond to customer claims and inquiries and providing information to the public regarding postal regulations.
  • Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs.
  • Provides additional information regarding product features and services.
  • Maintains appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensures displays, workstations, and storage areas are presentable to customers.
  • Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms.
  • Sort and distribute mail and packages according to scheme established by local office.
  • Gather mail, packages, and other related duties to ensure efficient and timely distribution.
Critical Process Filtration - Quality Technician
City, STATE, 09/2012 - 04/2013
  • Monitoring product quality by using incoming inspection and sampling techniques to ensure incoming quality standards are met.
  • Work with suppliers on quality related product issues that could include, product returns, poor product quality, and corrective actions due to product quality.
  • Review and monitoring of product specifications.
  • Collaborate with quality team on continuous improvement activities to remove waste from the process and add value to the organization.
  • Work with team to ensure documentation and equipment calibrations are up to date and ISO 9001 compliant.
Corfin Industries - Production Supervisor/Component Prep Technician
City, STATE, 01/2011 - 06/2012
  • Ensure nightly production goals are met.
  • Ensure staff has all the resources need to complete their goals.
  • Setup and programming of automated custom-built robotic equipment.
  • Assist staff in any quality issues that arise during shift.
  • Accomplishes manufacturing staff results by communicating job expectations.
  • Planning, monitoring, and appraising job results.
  • Coaching, counseling, and disciplining employees.
  • Initiating, coordinating, and enforcing systems, policies, and procedures.
  • Maintains quality service by establishing and enforcing organization standards.
  • Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.
  • Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data; answering questions and responding to requests.
  • Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures.
  • Ensure ISO 9000 quality management standards are adhered to by conducting periodic audits of the ISO 9000 quality management systems to include documentation, procedures, and processes.
Member: American Postal Workers Union/Clerk Division November 2014 - Present
Additional Information

Active member of the American Postal Workers Union

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School Attended

  • Southern New Hampshire University
  • Colorado Technical University

Job Titles Held:

  • SSA Clerk
  • Quality Technician
  • Production Supervisor/Component Prep Technician


  • MBA
  • BSBA

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