- www.linkedin.com/in/Jessica-Claire-9121894a
- https://my.indeed.com/p/Jessicas-x8tc1un
Dedicated Senior Manager of Training and Workforce Development with 25+ years of exceptional management performance and employee learning development. Offering strong business and cross-functional collaboration skills to provide teams with support and guidance to surpass expectations in the Behavioral and Physical health care field. Well-versed in operations management and understanding of various authoring tools to create various modalities of trainings, training materials, and strategies. Also knowledgeable in instructional design, process, procedures and workforce development. Mastered various learning management systems. Managed client New Employment Training class. Flexible and adaptable to change. Great ability to work in a team setting. Used Adult learning theories in creating evidence based and best practices online, virtual, and live trainings to meet regulatory standards.
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- Motivated and encouraged team members to communicate more openly and constructively with each other
- Prioritized and organized tasks to efficiently accomplish service goals
- Achieved cost-savings by developing functional solutions to material handout problems
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Resolved interpersonal conflicts by listening, finding common ground and building relationships
- Kept team on track by assigning and supervising their activities and giving constructive feedback
- Demonstrated leadership by making improvements to work processes and helping to train others
- Improved operations by working with team members and customers to find workable solutions
- Collaborated with others to discuss new training opportunities
- Contributed to development, planning and completion of project initiatives
- Created new programs that resulted in increasing productivity and customer satisfaction
- Leveraged learning management system to input and compile data gathered from various sources
- Monitored training compliance quarterly to make sure that training compliance did not fall below regulators requirement of 90%
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Performed site evaluations, customer surveys and team audits
- Exceeded customer satisfaction by finding creative solutions to problems
- Creates/deleted/revised training modules and events for internal and network provider staff.
- Created assessments and surveys for training courses.
- Created training certification programs for internal and network provider staff.
- Managed student profiles in learning management systems.
- Audited contracted provider agencies for training compliance.
- Scheduled, trained, and tracked live training events in 8 Arizona counties.
- Issued correction action plans to contracted provider agencies for non-compliance.
- Participated in Corporate Training Steering Committee.
- Participated in Workforce Development Advisory Committee.
- Coordinated and hosted contracted provider agency training contact meetings.
- Participated in Quality Improvement Council.
- Established Higher Education collaboration with Community Colleges.
- Participated in Cultural Competency Diversity Awareness Committee.
- Ran monthly and ad-hoc training requests from organization, corporate, and state regulators.
- Maintained various learning management system for provider network and internal staff.
- Helped with administering budgets, preparing facilities and organizing equipment
- Hand-selected qualified instructors aimed at providing diversified learning environments
- Enrolled employees in off-site training opportunities by registering staff in training courses
- Evaluated effectiveness of training programs and recommended improvements to upper management
- Lead local training and technical coach initiatives to drive continuous performance improvement from 65% to regulator required 90%..
- Manage performance improvement initiatives include driving local site improvements in quality and productivity metrics.
- Manage local site trainers and technical coaches through oversight of daily activities, overall execution and direction of local training and technical coach initiatives for claim, and call staff.
- Work with Site Management to develop methods to drive error trend reduction locally and nationally.
- Error trend reduction efforts will be supported through training programs and technical coach initiatives.
- Played key role in leveraging Training and Performance Consulting (T&PC) relationship and linkage to site quality leadership to drive overall performance improvement as measured by improvement in site’s service delivery metrics.
- Managed and performed Six Sigma projects when requested.
GPA: 3.86
GPA: 3.0
GPA: 3.0
- Collaborated with team of health plan training coordinators in the development of bringing a single learning management system to the Arizona State Medicaid provider network. Was chosen to lead the alliance of health plan training coordinators.
- Documented and resolved network provider agencies training compliance which led to the network's training compliance growing from 63% to the regulators requirement of 90% or higher.
- Used Microsoft Access to develop tracking of health plan certifications database.
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School Attended
- University Of Phoenix
- DeVry Institute Of Technology
- Northern Arizona University
Job Titles Held:
- Sr. Mgr of Training and Workforce Development
- Training Administrator
- Performance Improvement Manager
Degrees
- Bachelor of Science
- Some College (No Degree)
- Some College (No Degree)
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