Sr. Director Global resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
I am a Senior Executive with extensive experience in Networking, Satellite systems, and Cyber Security, spanning over 15 years. I have built a reputation for excellent service delivery, problem-solving, and technology innovation throughout my career. My ability to exceed customer expectations and drive operational improvements has consistently yielded cost savings and increased profits. I possess a strong background in technology innovation, scope definition, and project planning, enabling me to manage complex, high-visibility projects easily. Additionally, I excel in product management and partnership development.
Skills
Problem-Solving
Network Architecture/Design and Operations
Staff Training and Development
Satellite Communications
Project Management
System Engineering
Financial planning/budgeting
Detail-Oriented
Business Development
Product Management and Development
Relationship Building
Competitor Analysis
Experience
Sr. Director Global, 12/2019 to Current Tehama County Department Of Education – Red Bluff, CA,
Definition of the new product to be included in the roadmap
Managing the product life cycle for the Maritime, Land, and Military products
Led the Solution Design team to ensure we stayed close to the customer needs for the Satcom terminals.
Developed close relationships with Satellite Service Partners in Cruise, Oli & Gas, and the Military to augment the brand's exposure
Define the strategy to improve quality and product delivery process.
Led the development of a new application for advanced system orchestration between NGSO (Non-Geo Stationary Orbits) and GEO (Geo Stationary Orbit) Satellites for ships with Multiple antenna systems onboard.
Develop the global PM team strategy to serve the local markets more efficiently and grow the market share.
Grew the regional PM teams' involvement in developing the new product to address local needs at an early stage.
Sr. Manager System Engineer & IT, 11/2014 to 11/2019 American Eagle – Canoga Park, CA,
Led the design and build of the first wearable IoT base network for Cruise Ships, "Princess Ocean Medallion"
Lead the engineering team that designed and developed the first Automatic switching Multiband VSAT antenna on the market in partnership with Intellian Technologies (V240M)
Led the design and development of the first Tri-Band Multi-Orbital VSAT system for Maritime in partnership with Intellian Technologies The Intellian v240MT (Winner of the Technology Innovation of the Year Award 2019, Satellite Show, Washington DC)
Accomplished the first ever 3.4Gbps of Internet satellite services to a mobile platform/ship (Winner of the Innovation Award for Advance Technology Paris, France, 2019)
Created the NextGen Program for Carnival Corporation to deliver the highest level of customer satisfaction in Technology for Cruise
Deployed the program in 60 of 105 ships in the fleet by 2019
Delivered bow-to-stern wireless coverage in conjunction with large satellite bandwidth performance and over-the-top optimization for satellite traffic
Managed a budget of 100 million dollars program
Increased fleet revenue by 25%, just in internet usage
Program director for the NextGen Program (Carnival Corporation)
Managed the team of 6 PM in charge of vendor management for the NextGen program
Led the design and architecture of the IT infrastructure on 11 new ships for Carnival Corp (Ethernet, Fiber and Phone VOIP system)
Mentored and managed a team of 16 network engineers in house, 10 field technicians and 15 satellite engineers overseas (India)
Defined the roadmap strategy for the refresh cycle on DryDocks for the corporation, including supply chain, staging, validation and delivery
Budgeted and financial capital planning for the NextGen Program, working closely with the CFO, CIO and Corporate CEO.
Financial Management the NextGen Program
Consultant, 11/2013 to 11/2014 Modcomp Technologies – City, STATE,
Developed cost-efficient models for system, component, implementation, and operation for more than 50 clients nationwide
Worked with users to diagnose and resolve network and device problems.
Implemented monitored tools to evaluate system performance on the network with more than 6000 devices
Detail reporting on network traffic, RSSI, C/N quality, security, and RF capacity.
Consulted with clients to identify business and technical requirements to develop system modifications and technology purchases that satisfied their Wireless needs.
Architected and implemented Complex Wireless networks on more than 60 vessels.
Implemented and commissioned an advanced wireless network for large hospitality and health customers
Migrated clients from Cisco ASA Firewalls to Palo Alto Firewalls
Designed and Implemented Wireless network for large Hotels in Vegas with Cisco Advance Services with over 2000 Access Points
Senior Network Engineer, 09/2007 to 11/2013 Inmarsat – City, STATE,
Implemented routing and switching protocols over Satellites links for end customers in RIP, IGMP, and EIGRP
Deployed best practices for Cyber security implementations.
Developed the first Maritime KA (Inmarsat GX) network running the iDirect Velocity platform
Architect the Global Teleport POP sites for Inmarsat GX
Member of the engineering team that develops the Intellian V100GX
Optimized and improved the design of Intellian V240C
Ran the customer support Team Levels 3 and 4 for networking and satellite support
Ran and implemented 250+ VSAT installations in commercial and military vessels worldwide, undertaking multiple roles.
Saved $500k per year by implementing new VSAT antenna system with better technology
Design and implemented 140+ network projects on commercial ships
ERS Manager, 01/2001 to 08/2007 Deloitte - ERS – City, STATE,
Maintain Cyber Security Compliance and IT best practices for the firm.
Serve as an SEM for Cyber security implementation across large corporation projects and supported internal projects.
Develop and implement security systems and procedures for the ERS practice in LATM.
Researched and developed new computer forensic tools for conducting security audits, and vulnerabilities assessment.
Implemented complex firewalls and encryption projects to secure confidential client information
Engaged with senior client executives to assess strategic business needs during the implementation of secure network environments
Completed over 25 Pen Tests as a White and Black Hat Security Engineer
Education and Training
Associate: Computer Engineering, Expected in 01/2007 ISUM – Instituto Superior Universitario - Caracas, GPA:
MBA: International Finance, Expected in 04/2004 Universidad Metropolitana
Caracas - , GPA:
Bachelor of Science: Business Administration
and Management, Expected in 11/2001 Universidad Metropolitana
Caracas - , GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.