Sr. Director Global resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I am a Senior Executive with extensive experience in Networking, Satellite systems, and Cyber Security, spanning over 15 years. I have built a reputation for excellent service delivery, problem-solving, and technology innovation throughout my career. My ability to exceed customer expectations and drive operational improvements has consistently yielded cost savings and increased profits. I possess a strong background in technology innovation, scope definition, and project planning, enabling me to manage complex, high-visibility projects easily. Additionally, I excel in product management and partnership development.

  • Problem-Solving
  • Network Architecture/Design and Operations
  • Staff Training and Development
  • Satellite Communications
  • Project Management
  • System Engineering
  • Financial planning/budgeting
  • Detail-Oriented
  • Business Development
  • Product Management and Development
  • Relationship Building
  • Competitor Analysis
Sr. Director Global, 12/2019 to Current
Tehama County Department Of EducationRed Bluff, CA,
  • Definition of the new product to be included in the roadmap
  • Managing the product life cycle for the Maritime, Land, and Military products
  • Led the Solution Design team to ensure we stayed close to the customer needs for the Satcom terminals.
  • Developed close relationships with Satellite Service Partners in Cruise, Oli & Gas, and the Military to augment the brand's exposure
  • Define the strategy to improve quality and product delivery process.
  • Led the development of a new application for advanced system orchestration between NGSO (Non-Geo Stationary Orbits) and GEO (Geo Stationary Orbit) Satellites for ships with Multiple antenna systems onboard.
  • Develop the global PM team strategy to serve the local markets more efficiently and grow the market share.
  • Grew the regional PM teams' involvement in developing the new product to address local needs at an early stage.
Sr. Manager System Engineer & IT, 11/2014 to 11/2019
American EagleCanoga Park, CA,
  • Led the design and build of the first wearable IoT base network for Cruise Ships, "Princess Ocean Medallion"
  • Lead the engineering team that designed and developed the first Automatic switching Multiband VSAT antenna on the market in partnership with Intellian Technologies (V240M)
  • Led the design and development of the first Tri-Band Multi-Orbital VSAT system for Maritime in partnership with Intellian Technologies The Intellian v240MT (Winner of the Technology Innovation of the Year Award 2019, Satellite Show, Washington DC)
  • Accomplished the first ever 3.4Gbps of Internet satellite services to a mobile platform/ship (Winner of the Innovation Award for Advance Technology Paris, France, 2019)
  • Created the NextGen Program for Carnival Corporation to deliver the highest level of customer satisfaction in Technology for Cruise
  • Deployed the program in 60 of 105 ships in the fleet by 2019
  • Delivered bow-to-stern wireless coverage in conjunction with large satellite bandwidth performance and over-the-top optimization for satellite traffic
  • Managed a budget of 100 million dollars program
  • Increased fleet revenue by 25%, just in internet usage
  • Program director for the NextGen Program (Carnival Corporation)
  • Managed the team of 6 PM in charge of vendor management for the NextGen program
  • Led the design and architecture of the IT infrastructure on 11 new ships for Carnival Corp (Ethernet, Fiber and Phone VOIP system)
  • Mentored and managed a team of 16 network engineers in house, 10 field technicians and 15 satellite engineers overseas (India)
  • Defined the roadmap strategy for the refresh cycle on DryDocks for the corporation, including supply chain, staging, validation and delivery
  • Budgeted and financial capital planning for the NextGen Program, working closely with the CFO, CIO and Corporate CEO.
  • Financial Management the NextGen Program
Consultant, 11/2013 to 11/2014
Modcomp TechnologiesCity, STATE,
  • Developed cost-efficient models for system, component, implementation, and operation for more than 50 clients nationwide
  • Worked with users to diagnose and resolve network and device problems.
  • Implemented monitored tools to evaluate system performance on the network with more than 6000 devices
  • Detail reporting on network traffic, RSSI, C/N quality, security, and RF capacity.
  • Consulted with clients to identify business and technical requirements to develop system modifications and technology purchases that satisfied their Wireless needs.
  • Architected and implemented Complex Wireless networks on more than 60 vessels.
  • Implemented and commissioned an advanced wireless network for large hospitality and health customers
  • Migrated clients from Cisco ASA Firewalls to Palo Alto Firewalls
  • Designed and Implemented Wireless network for large Hotels in Vegas with Cisco Advance Services with over 2000 Access Points
Senior Network Engineer, 09/2007 to 11/2013
InmarsatCity, STATE,
  • Implemented routing and switching protocols over Satellites links for end customers in RIP, IGMP, and EIGRP
  • Deployed best practices for Cyber security implementations.
  • Developed the first Maritime KA (Inmarsat GX) network running the iDirect Velocity platform
  • Architect the Global Teleport POP sites for Inmarsat GX
  • Member of the engineering team that develops the Intellian V100GX
  • Optimized and improved the design of Intellian V240C
  • Ran the customer support Team Levels 3 and 4 for networking and satellite support
  • Ran and implemented 250+ VSAT installations in commercial and military vessels worldwide, undertaking multiple roles.
  • Saved $500k per year by implementing new VSAT antenna system with better technology
  • Design and implemented 140+ network projects on commercial ships
ERS Manager, 01/2001 to 08/2007
Deloitte - ERSCity, STATE,
  • Maintain Cyber Security Compliance and IT best practices for the firm.
  • Serve as an SEM for Cyber security implementation across large corporation projects and supported internal projects.
  • Develop and implement security systems and procedures for the ERS practice in LATM.
  • Researched and developed new computer forensic tools for conducting security audits, and vulnerabilities assessment.
  • Implemented complex firewalls and encryption projects to secure confidential client information
  • Engaged with senior client executives to assess strategic business needs during the implementation of secure network environments
  • Completed over 25 Pen Tests as a White and Black Hat Security Engineer
Education and Training
Associate: Computer Engineering, Expected in 01/2007
ISUM – Instituto Superior Universitario - Caracas,
MBA: International Finance, Expected in 04/2004
Universidad Metropolitana Caracas - ,
Bachelor of Science: Business Administration and Management, Expected in 11/2001
Universidad Metropolitana Caracas - ,
  • Cisco CCNA (Switching and Routing)
  • Cisco CCNP (Wireless)
  • Aruba Wireless ACMX
  • Palo Alto CNSE 7.0
  • CISSP Certified 2005
  • Sarbanes-Oxley Certified 2005
  • OSCP (Offensive Security Certified)
Native/ Bilingual
Native/ Bilingual

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Resume Overview

School Attended

  • ISUM – Instituto Superior Universitario
  • Universidad Metropolitana Caracas
  • Universidad Metropolitana Caracas

Job Titles Held:

  • Sr. Director Global
  • Sr. Manager System Engineer & IT
  • Consultant
  • Senior Network Engineer
  • ERS Manager


  • Associate
  • MBA
  • Bachelor of Science

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