Sr. Compensation & Benefits Manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking human resources professional with customer service, multitasking, and time management abilities who is devoted to providing positive experiences to attract, engage, and retain talent.

Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

07/2022 to Current Sr. Compensation & Benefits Manager Avaya, Inc. | Virtual Office, TX,
  • Ensure compensation & benefit plans and programs are administered in accordance with company policies and procedures ensuring compliance with Federal, State and local regulatory requirements to ensure the uniform and equitable treatment of employees by managing and conducts compliance audits on all benefit programs and plan documents to ensure reporting, disclosure, testing, and other government requirements are being filed timely and accurately.
  • Evaluate agency benefits program usage, services, coverage, plan experience, and provide budget conscious recommendations for innovative enhancements.
  • Manage internal reporting and metrics of plans, including monitoring claims experience, forfeitures, and benefit plan expenditures to identify trends and make recommendations to minimize plan and budget risks.
  • Develop communication and training materials to support employee understanding and engagement in Compensation and Benefit Programs, updates and changes to plans and programs.
  • Collaborate with executive management on diverse compensation issues including pay equity review, resolution of pay issues, interpretation of compensation policies, and communication of regulations. Provides recommendations to management on pay decisions, policy and guideline interpretation, and job evaluation, including the design of creative solutions to specific compensation-related programs.
  • Ensure pay is externally competitive, internally equitable, and legally compliant.
  • Monitor the effectiveness of existing compensation policies, guidelines and procedures recommending plan revisions.
  • Responsible for salary structure, salary grades, and market rates for specific jobs or functional areas. Manage the agency’s annual merit review process, and recommend necessary changes to the executive/senior leadership team.
  • Oversee annual compensation survey participation, benchmarking process, and data analysis.
  • Administered compensation for non-executive level employees including the processing, recording, and reporting of compensation-related actions.
  • Develops and documents procedures to streamline processes and ensures compliance with regulatory requirements. Prepares and presents summary reports of job analysis and compensation analysis information.
  • Oversee the implementation and maintenance of compensation, performance management, benefits, and integration in the HRIS, ensuring data integrity.
05/2015 to 07/2022 Compensation & Benefits Manager Freeman Health System | Carthage, MO,
  • Oversee the administration of benefit programs: health, dental, life, disability, flexible spending, COBRA, and retirement plans.
  • Administer SCA benefits and reporting for government contract employees.
  • Administer the leave of absence and accommodation program.
  • Leads all aspects of the annual open and ongoing enrollment process including ensure accurate benefits deductions, employee education, communication, and reporting.
  • Serve as an escalation resource for employees on all employee benefits including plan and policy interpretation, answering employee questions, and ensuring accuracy of records.
  • Develops guidelines to work with managers and HRBPs to prepare job descriptions and ensure accurate coding for FLSA, salary grade, EEO, and compensation.
  • Assesses jobs and their respective duties to determine FLSA classification. Benchmarks jobs against survey data and other market intelligence to determine competitive compensation ranges for each position. Prepares and maintains job classifications and salary ranges.
  • Manages and conducts compliance audits on all benefit programs and plan documents to ensure reporting, disclosure, testing, and other government requirements are being filed timely and accurately.
  • Collaborate with the HR Director on job evaluation, market pricing, salary survey response, benchmarking, compensation systems, and job description development.
11/2005 to 05/2015 Support Services Specialist - Benefits Goodwill Industries Of Kentucky, Inc, | City, STATE,
  • Administered employee insurance and retirement savings plans, working with insurance brokers and plan carriers.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Reviewed employee enrollments to verify accuracy, inputting information into company database.
  • Kept operations in compliance with requirements by applying knowledge of applicable regulations and legal statutes for affirmative action , EEO-1, and VETS/VETS4214 reporting.
  • Support Service Specialist Payroll backup processor.
07/2002 to 11/2005 HR Assistant Koch Filter Corporation | City, STATE,
  • Processed onboarding paperwork for new hires, rehires, and temporary employees.
  • Processed employee status changes, attendance logs, employment verifications, keeping human resources systems and employee records up to date.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Process monthly invoices from facility and benefit vendors, worker's compensation, 401(k), and unemployment claims.
  • Reviewed and processed weekly payroll for multiple locations in Kentucky, Texas, and California to comply with company policy and federal and state regulations.
  • Coordinated supply purchases, safety, food service, and employment engagement activities.
Education and Training
Expected in 10/2009 Master of Science | Human Resources Leadership Sullivan University, Louisville, KY, GPA:
  • Graduated summa cum laude
  • President's Award Recipient
  • GPA 3.8
Expected in 06/2004 Bachelor of Science | Human Resources Leadership Sullivan University, Louisville, KY GPA:
Expected in 09/1998 Associate of Applied Science | Electronic Engineering Technology ITT Technical Institute, Louisville, KY, GPA:
  • Regulatory Compliance & Reporting
  • Records Management
  • Compensation and Benefits
  • Human Resources Operations
  • Microsoft Office Proficiency
  • Job Description Preparation
  • Vendor Relationship Management
  • Leave & ADA Administration
  • HRIS
  • Customer Service
  • Written Communication
  • Critical Thinking
  • Decision-Making
  • Professional in Human Resources (PHR)
  • Alice Houston Women's Leadership 2023, Inaugural class
  • Recognized as a contributor in the creation of the first HR departmental at Goodwill Industries of Kentucky, Inc.
  • Successfully transitioned to a new retirement administrator at the same time as implementing a new HRIS system.
  • Implemented the Good Smiles Dental program that has significantly impacted barrier reduction for mission employees.

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Resume Overview

School Attended

  • Sullivan University
  • Sullivan University
  • ITT Technical Institute

Job Titles Held:

  • Sr. Compensation & Benefits Manager
  • Compensation & Benefits Manager
  • Support Services Specialist - Benefits
  • HR Assistant


  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science

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