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Sr. Vice President of Programming /Operations Manager Resume Example

Resume Score: 80%

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SR. VICE PRESIDENT OF PROGRAMMING /OPERATIONS MANAGER
Professional Summary

Accomplished management professional with 12 years of career progression in Radio/ Sales Operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with English fluency and well-versed in employee, vendor and partner relations. Results-oriented business leader with more than 7 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines.

Accomplishments
  • Promoted to Sr Vice President Of Programming / Operations Manager after 7 years with the company.
  • Supervised team of 5 staff members.
Skills
  • Budgeting and forecasting
  • Team Leadership
  • Performance Evaluations
  • Sales background
  • Operations management
  • Financial Management
  • Budgeting
  • Business Development
  • Contract Management
  • Search Engine Optimization
  • Work flow planning
Work History
Sr. Vice President of Programming /Operations Manager, 09/2008 to 11/2020
IHeart Media Gallup – Gallup, New Mexico
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Oversaw day-to-day operations, including supervising 3-person team across multiple sites.
  • Assessed financial statements and sales reports to evaluate sales performance, develop targeted improvements and implement changes resulting in YOY growth.
  • Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals.
Automotive Service Writer, 06/2001 to 09/2008
Gurley Motor Company – Gallup , New Mexico
  • Presented different repair options to customers to help each person make appropriate choices.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
Cashier , 05/1995 to 05/2001
Albertsons – Gallup, New Mexico
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for Credit Card Purchases purchases and verified details, consistently meeting strict legal standards.
Education
High School Diploma: 05/1997
Gallup High School - Gallup, NM
Additional Information

I handled multiple day to day operations for the entire business. I personally managed three radio stations, local I.T. for our network and server issues, Production, Electrical systems, Audio systems, Microsoft office, Business sales accounts and Business social accounts. I worked with the Market President to handle account auditing, budgeting and procurement. I worked with many different agency's both local and national including local business owners for complete customer satisfaction.

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Resume Overview

Companies Worked For:

  • IHeart Media Gallup
  • Gurley Motor Company
  • Albertsons

School Attended

  • Gallup High School

Job Titles Held:

  • Sr. Vice President of Programming /Operations Manager
  • Automotive Service Writer
  • Cashier

Degrees

  • High School Diploma : 05/1997

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