Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Driven Technical Program Manager with 5+ years of experience. Proven success building and motivating program teams to meet project goals. Composed and calm in high-pressure environments by maintaining strong focus on action, execution, and business/customer satisfaction.

  • Agile (Scrum/Kanban) and Waterfall Methodology
  • Software Development Lifecycle
  • Risk Assessment and Mitigation
  • Program/Project tracking and reporting
  • Stakeholder Management/Communication
  • Cross functional Team Management
  • Mentorship/Coaching
  • Defining and maintaining program/project charters and plan for planning and execution
  • Change Management
  • PMO Best Practices
Work History
Sr Technical Program Manager , 04/2019 - Current
Amazon Lab126 Cupertino, CA,
  • Lead iterative delivery of strategic cross-functional enterprise initiatives from beginning to end by delivering prioritized program roadmaps, schedules, resource plans, and proactively identifying/addressing potential setbacks
  • Responsible for owning, defining, and managing large scale cross-functional programs by driving all activities in a program life cycle (planning, execution, closing, maintenance, and deprecation). Associated high visibility programs include: COVID-19 Hardship Plans to protect our members and investor returns, new software growth offerings, security, and infrastructure/platform
  • Main liaison between Technology, Product, Marketing, Legal/Compliance, Operations, UX, Risk, Treasury and Third-Party Vendors. Partner with all groups to define roadmap and long-term strategy to ensure business objectives are prioritized, planned, resourced, and executed in a timely manner
  • Formulate project presentations for executive leadership to articulate milestones, progress, goals, risks, tradeoffs, and escalations/issues
  • Provide transparency, diverse levels of communication, and alignment across the program team and amongst stakeholders
  • Continuously improve process and procedures within the ePMO function to ensure projects are delivered in a repeatable and consistent manner
Agile Project Manager, Engineering and Design , 01/2016 - 04/2019
General Dynamics Nashville, TN,
  • Managed complete project life-cycle including project plans, milestones/timelines, scope, dependencies, and risk mitigation for multiple enterprise SaaS projects including: Grants Manager Budgeting/Contracting, Design Optimizer, Rave Safety Gateway, Patient Profiles, Centralized Statistical Analytics, Experimental Design
  • Led product releases by coordinating with Engineering, Software Quality Assurance, Technical Communications, Knowledge Management, Internal Compliance, Delivery Service, Sales, and Marketing on product deliverables, timelines, priorities, and issues
  • Spearheaded initiatives within the Technology PMO to improve process and standards across Technology Organization
  • Facilitated and lead all agile ceremonies including: daily standup, planning, grooming, reveal, retrospective meetings, and release planning
  • Lead cross-functional teams in adopting agile methodology via training and coaching
  • Provided guidance and project governance to ensure compliance with organizational processes
Project Manager, 11/2014 - 01/2016
Caci International Inc. Portsmouth, NH,
  • Managed all levels of project planning, management, execution and change-management for client-facing and internal cross-functional initiatives
  • Directed clients through the complete software development life cycle of a project from initial design (visual, functional, technical), to project execution, closure, and maintenance
  • Subject matter expert on client clinical study protocol and the transfer of study requirements into the endpoint PULSE platform
  • Conducted end-user training and client acceptance testing process (UAT) on-site or virtually
  • Ensured all aspects of the project are planned and executed in a manner that satisfies implementation goals within an established timeframe with a high degree of client satisfaction
  • Lead project internal and external project kick-off meetings
  • Triaged system issues, provided technical support, and managed client’s day to day requests
  • Established baseline requirements and manage change control throughout the development process
  • Managed cross-functional teams to meet strict deadlines while providing a robust system per client needs
Software Test Engineer, 03/2013 - 10/2014
Endpoint Clinical City, STATE,
  • Conducted entire life cycle testing for clinical trials software including test case development, execution and verification to drive quality forward
  • Performed functionality, performance, trouble shooting, regression, smoke and load testing to deliver high quality systems to clients in a fast-paced start-up environment
  • Responsible for bug tracking system, test data, issue tracking, reporting, and documentation (test cases, test plan, test summary, and test traceability matrix)
  • Tested the Interactive Voice Response (IVRS) and web based (IWRS) software for clinical trials. Scope of testing included: List based/dynamic/ Adaptive randomizations, complex inventory routines, medication dispensation, and recording patient information throughout the clinical trial life cycle
Bachelor of Science: Biomedical Engineering And Technology Management , Expected in
University of California - Davis - Davis, CA
  • Project Management Professional (PMP)
  • Advanced Certified Scrum Master (A-CSM)

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School Attended

  • University of California - Davis

Job Titles Held:

  • Sr Technical Program Manager
  • Agile Project Manager, Engineering and Design
  • Project Manager
  • Software Test Engineer


  • Bachelor of Science

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