Sr Technical Advisor Fulfillment Systems resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic individual willing to take on any task to help organization's mission succeed to improve operation excellence and knowledge of the warehouse management system. Expertise in developing process improvement solutions resulting in better efficiency and quality. Focused on improving knowledge of WMS systems and automation.

  • Operational Efficiency Analysis
  • Tracking and Documentation
  • Softeon WMS Implementation and process improvements
  • Locus Robotics Implementation and process improvements
  • Six Sigma Certified Green Belt
  • ISO 9001 Lead Auditor
Work History
06/2022 to Current
Sr. Technical Advisor, Fulfillment Systems Saddle Creek Logistics City, STATE,
  • Responsible for fulfillment system design and standards to support new account implementations and six sigma review.
  • Guides analysts to ensure standards are met and works on design with the partner. Indirectly leads projects teams. Evaluates new fulfillment system and automation technologies, features, and products and leads or participates in proof-of-concept projects.
  • Lead process improvements to obtain substantial savings utilizing the Softeon WMS
  • Architect a fulfillment system environment that will enable our organization’s continued growth.
  • Ensure systems design and functionality matches the organization's business strategies and is clearly communicated
  • Formulate, define, and document detailed solution objectives and scopes to develop the warehouse management system, considering best-practice methodologies that blend industry requirements with organizational goals Adjust existing system design and procedures to solve new and existing problems in a dynamic environment
  • Assist leadership to plan, organize and lead tasks and projects with strong bias towards thorough quality assurance in customer deliverables
  • Stay on top of current and future trends in omni-channel fulfillment to create innovative and efficient design solutions to complex business problems and specific use cases, using available technology and resources
  • Analyze and present key system metrics
  • Lead enhancement billing process and corresponding budget
07/2015 to 06/2021
Director of IS Fulfillment Systems Saddle Creek Logistics City, STATE,
  • Work closely with Internal planning resources to identify space and location needs
  • Manage site surveys, identify appropriate locations, and coordinate RFP and Counter offers with Brokers and internal resources.
  • Maintain implementation plan, and communicate progress and updates within organization
  • Closely coordinate with internal functions such as Finance, Tech Services, Operations Engineering, Facilities, etc.
  • Ensure all support activities are coordinated and scheduled for each location to ensure a successful implementation
  • Ensure flawless start-up and implementation of new sites
  • Conduct lessons learned after each implementation to improve in future implementations Manage financial budget for projects and ensure proper accounting of all assets and expenses Evaluate associates on performance and complete annual performance appraisals.
  • Work in collaboration with associate to establish Individual Development Plans. Develop and administer corrective action and performance improvement plans.
  • Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units
01/2012 to 07/2015
Director of Carry In Services Sears Holdings Corporation City, STATE,
  • Overall responsibility for coordinating all required service vendor relationships necessary to support an overall strategy covering both alternate sourcing and local sourcing for all business units of Home Services, and identifies, maintains and manages alternate and local sourcing suppliers
  • Drives solution implementation and business benefits
  • Formulates a prioritized portfolio of projects deliver solutions that meet the Home Services desired state or service needs and ensures the prioritized project portfolio is in alignment with staffing and financial constraints
  • Participates in short and long-term planning sessions with other Home Services entities to improve business processes and to prioritize investments in process, people, services and infrastructure
  • Serves as the "one-face" primary point of contact for Carry In Repair Service solutions, ultimately accountable to understand capability needs, drive successful completion of projects to deliver the needs, and ensure business value/objectives/metrics are achieved upon implementation
07/1993 to 01/2012
Various Leadership Roles Sears Holdings Corporation City, STATE,
  • Coordinate system administration for Field Logistics units utilizing Softeon WMS
  • Accountable for coordinating the resolution of system issues with I.T. and software vendor resources. Define system scope, coordinate communications, forecast required resources, and provide supervision for changes and issue resolution.
  • Work with Field Logistics region and unit management to achieve efficient utilization of
  • warehouse management system functionality
  • Evaluated performance of team and identify needs to motivate team, involved in all product training to stay abreast with current repair process, identified and arranged for team training.
  • Removed obstacles for team to perform flawless execution for all corporate programs and initiatives on expense management, productivity, and associate morale.
  • Accountable for profit and loss statements and ownership for full implementation of Managed all aspects of Human Resource area inclusive of performance management, staffing, onboarding, training; and all corporate and legal compliance.
Expected in 08/2004
Bachelor of Science: Business Administration And Management
American InterContinental University - Atlanta, GA,

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Resume Overview

School Attended

  • American InterContinental University

Job Titles Held:

  • Sr. Technical Advisor, Fulfillment Systems
  • Director of IS Fulfillment Systems
  • Director of Carry In Services
  • Various Leadership Roles


  • Bachelor of Science

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