Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Ambitious professional Team Leader with over 18 years of experience in a FDA/DEA government regulated Pharmaceutical/ Medical Device warehouse environment. Utilizing and implementing the acronym S.H.A.P.E which stands for Safety, Housekeeping, Accuracy, Productivity and Efficiency throughout each culture to sustain an efficient and effective work flow day in and day out.

  • Team Player
  • Team building
  • Operations monitoring
  • Packing and shipping proficiency
  • Supervision
  • First Aid/CPR
  • Troubleshooting skills
  • Communications
  • Process improvement
  • Business operations
  • Project organization
Work History
Sr. Team Lead, 07/2013 to Current
Bass Pro ShopsMissoula, MT,
  • Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of as many as 50-members on a team.
  • Oversaw transportation of high value medical device loads daily by coordinating personnel and developing efficient routes and workload schedules.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Implemented S.H.A.P.E. "Safety, Housekeeping, Accuracy, Productivity, and Efficiency" to improve working conditions for all employees and fostered work environment that maximized employee morale and engagement.
  • Worked with management team to implement proper division of responsibilities.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization.
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Motivated and trained employees to maximize team productivity.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Monitored and maintained high level of on-time delivery reliability service and performance
  • Applied interpersonal and customer service skills in serving as point of contact for customers, customer service and transportation carriers.
  • Executed the acronym SHAPE and Six Sigma lean programs to bolster safety and create working environment maximizing employee involvement, morale and engagement.
  • Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Seasonal Team Lead/Manager, 10/2012 to 12/2012
Simos Insourcing Solutions/ Williams SonomaCity, STATE,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Provided supportive link between external customers and internal operations.
  • Trained new employees in specific job requirements.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Achieved 100% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.

Distribution Team Leader, Team Coach, 10/2002 to 10/2012
  • Maintained and improved operational performance by completing action plans, resolving problems and controlling implementations.
  • Double checked records, daily reports and inventory transactions to identify and correct variances.
  • Acted as liaison between company departments and warehouse teams.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Adhered to industry best practices for warehousing, material handling and documentation.
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
  • Drove operational improvements which resulted in savings and improved profit margins.
No Degree: Business Management, Expected in
University of Phoenix - Tempe, AZ
Associate of Science: Computer Engineering, Expected in
Associate of Arts: Business Management, Expected in
Lemoyne Owen College - Memphis TN,
Associate of Arts: Real Estate, Expected in 11/2020
PRO Real Estate - Memphis TN,

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School Attended

  • University of Phoenix
  • Lemoyne Owen College
  • PRO Real Estate

Job Titles Held:

  • Sr. Team Lead
  • Seasonal Team Lead/Manager
  • Distribution Team Leader, Team Coach


  • No Degree
  • Associate of Science
  • Associate of Arts
  • Associate of Arts

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