Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Offering more than 20 years of leadership experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organizations to meet performance goals. Successful in managing financial performance of assigned areas and ensuring compliance with company policies and procedures. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits. Deep experience in development as well leading executive teams as well as influencing change through developing successful talent attraction and acquisition, employee experience and retention strategies and goals.

  • Staffing
  • Talent Acquisition
  • Customer Contact
  • Customer Service
  • Teamwork / Collaboration
  • Enterprise Resource Planning (ERP)
  • Client Base Retention
  • Recruiting
  • Talent Management
  • Compensation Analysis
  • Global Recruitment
  • Candidate Pipeline Management
  • Contract Negotiation
  • Salary And Benefits Negotiations
Work History
08/2020 to Current
Talent & Culture Workplace Experience Manager Honeywell Pittsburgh, PA,
  • Collaborate with legal and compliance teams to review paperwork, obtain feedback and procure available information for more than 10,000 team members.
  • Discover and resolve complex workplace experience issues that impact management and business decisions for all of BBVA US.
  • Created and implemented forward-thinking initiatives to improve workplace engagement around leave management program offerings.
  • Provided guidance on policies and procedures to harmonize responses as well as provide appropriate recommendations for resolution of complex HR matters.
  • Follow workplace programs closely to assess effectiveness and make proactive changes in order to meet changing demands.
  • Maintain current knowledge of industry regulations and legislation to proactively amend policies as necessary and promote workforce education/awareness.
  • Support top-level decision-making and strategy planning, forging productive relationships with top leaders and serve as key advocate for strategic Pandemic Response efforts for over 10,000 employees.
02/2020 to Current
US Pandemic Response Team Program Manager BBVA City, STATE,
  • Planned, created, tested, and deployed system life cycle methodology to quickly maintain business continuity plans and meet customer expectations.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Strategically balanced technology and business needs of organization.
  • Trained and developed personnel to improve safety, employee relations and resolve business continuity issues.
  • Performed program research and analyzed data collection to develop cost estimates and budgets.
  • Developed detailed plans based on broad guidance and direction.
  • Participated in events and routinely looked for processes to apply LEAN concepts.
  • Identified system needs and designed processes to support business requirements.
  • Developed and administered project budgets.
  • Resolved problems and offered solutions to customers through communicating requirements to staff.
  • Devised tools and benchmarks to improve team performance and monitor production.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Tracked and reported US COVID-19 Case Assessment and Return to Work program results to customers and stakeholders to facilitate change management activities.
  • Analyzed and interpreted impact of federal, state and local legislation on company's internal structure.
  • Maintained tight production timetables and quality standards to provide audiences significant offerings.
  • Designed infrastructure solutions to resolve business issues and improve delivery processes.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
04/2017 to Current
Sr Talent Acquisition Lead BBVA City, STATE,
  • Coordinated and worked closely with human resources personnel to ascertain priorities and goals for talent management. Maintain Requisition load of 30+ Corporate Executive roles within Audit, Compliance, Engineering, Finance and Legal with a close rate of 5-7 per month.
  • Partnered with company leaders in change management activities for talent solutions to create competitive advantage.
  • Captured talent assessment data to identify potential internal candidates across multiple businesses.
  • Promoted increased focus on internal talent mobility and emerging talent across organization.
  • Developed and executed go-to-market plans and facilitated internal organizational readiness.
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
08/2014 to 12/2016
Sr Talent Acquisition Manager Apple, Inc City, STATE,
  • Managed full cycle hiring needs for Apple Retail Stores worldwide. Maintained Requisition load of 200+ high volume needs and 20+ leadership roles.
  • Responsible for designing team strategy and developing high performing team members that used data-driven recruiting methods.
  • Determined team priorities and forecasted headcount planning and execution.
  • Proactively consulted with stores to analyze their headcount and payroll to devise individual approach to each stores talent needs.
  • Worked closely with talent team, cross-functional partners, and business leaders to influence and advise business on their talent needs and strategies.
  • Developed strong candidate pipelines resulting in highest caliber hires by building/leveraging relationships, thoroughly understanding company and talent needs, and representing Apple brand with high degree of passion and integrity.
  • Diagnosed and delivered Recruitment Strategy throughout Eastern US & Canada Markets. Led team of 5 (3 recruiters and 2 coordinators) during peak.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Worked alongside global business leader to deploy new strategies.
  • Collaborated with management to build and implement effective, modern employment policies.
  • Coordinated implementation of people-related services, policies, and programs through staff.
  • Counseled leadership and offered actionable initiatives to reduce compliance-related issues addressing equal employment opportunity.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
01/2009 to 08/2014
Sr HR Employee Engagement Program Manager Apple, Inc City, STATE,
  • Managed and executed Retail Employee Engagement survey as well as learning and development projects that directly impacted 50,000+ employees globally.
  • Developed and executed skills training for leadership to include system training, Talent Education Clinics, Fostering Excellence and Process Management Skills.
  • Partnered with Senior Leaders on change management projects and strategic initiatives to support fast-paced, innovative environment.
  • Led Organization Development efforts across organization including; Leadership Development, Executive Coaching, Executive On-Boarding, Change Management and Innovation (Design Thinking).
  • Provided leadership and direction world-wide on policies, programs and initiatives in support of business objectives and mitigation of company exposure.
  • Drove continuous improvement across key processes in areas of employee relations and delivery of human resources programs.
  • Created Project Plans and Master Schedule that predicted delivery dates based on objective analysis.
  • Worked on complex issues where analysis of situations or data required in-depth evaluation of variable factors.
  • Consulted business leaders and Sr. Executive Leadership Team on key human resource metrics.
  • Exercised judgment in selecting methods, techniques and evaluation criteria for obtaining results.
  • Led program launch efforts in areas of communication, integration across functions, coordination and execution.
  • Saved resources and money by researching and implementing numerous cost-saving initiatives and creating fresh new proactive approaches to employee engagement opportunities.
  • Actively promoted cooperative and harmonious working climate to boost morale, productivity and efficiency.
  • Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies of each supervisor.
  • Discovered and resolved complex issues that affected management and business decisions.
  • Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees.
08/2002 to 01/2009
Sr Regional Recruiter Apple, Inc City, STATE,
  • Led recruitment strategy of sales, technical and training teams for new and existing Apple Stores Globally which consisted of average of 350+ Requisitions and 30+ Leadership Positions.
  • Recruited Sales Directors and Solution Engineers to support ever-expanding Retail Business Strategy.
  • Managed full cycle hiring needs for Apple retail stores worldwide as well as positions at Corporate Headquarters.
  • Supported execution of national market recruiting report by providing US Leadership pointed analysis of opportunities and wins across Americas recruiting.
  • Created comprehensive College Recruiting programs and ensured leaders were trained and prepared to execute.
  • Partnered with local organizations and universities for engagement and interest in jobs offered in their community.
  • Managed, developed, trained and mentored new recruiters on retail recruiting team.
  • Possessed exceptional organizational skills to manage new and existing needs in multiple markets at one time,with frequently changing deliverable dates.
  • Hired thousands of Technical, Creative, Management and Sales candidates for Apple retail stores worldwide.
  • Converted legacy system to new technology in smooth, efficient and diligent manner to minimize impacts and proactively address any problems.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Collected and analyzed information to monitor outcomes and identify and propose proactive solutions that resulted in unprecedented organizational successes for Apple Inc.
  • Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Expected in 05/2023
Master of Science: Human Resources Management
Troy University - Troy, AL
Expected in
The University of Alabama - Tuscaloosa, AL
  • Continuing education in Executive Leadership
Expected in 1998
Bachelor of Science: Human Resource Management
Troy University - Troy, AL
  • Graduated Cum Laude
  • Top 10% of class
  • #1 Overall Sorrell College of Business HRM Student 
  • Dean's Student Leadership Council
  • Alpha Gamma Delta Sorority 

        -Rush Co-Chair

        -Standards Committee Member

Accomplishments & Certifications
  • Lominger Competency Suite
  • The Oz Principle
  • Interview Architect
  • Emotional Intelligence
  • Design Thinking
  • Situational Leadership
  • Voices 360
  • FYI
  • Learning Agility
  • MBTI
  • Flawless Consulting
Awards & Affiliations
  • Apple's Commitment to Excellence Award
  • Troy University Sorrell College of Business Alumni of the Year Award
  • Hoover City Schools Foundation Board Member (Sustainer)
  • Jr League of Birmingham (Sustainer)
  • Friend of Ronald McDonald House Charities of Alabama
  • Spain Park High School Athletics Cheerleading Fundraising Chair

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Resume Overview

School Attended

  • Troy University
  • The University of Alabama
  • Troy University

Job Titles Held:

  • Talent & Culture Workplace Experience Manager
  • US Pandemic Response Team Program Manager
  • Sr Talent Acquisition Lead
  • Sr Talent Acquisition Manager
  • Sr HR Employee Engagement Program Manager
  • Sr Regional Recruiter


  • Master of Science
  • Bachelor of Science

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