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sr ta associate team lead resume example with 15+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over [number] years retail experience in a fast-paced, team-based environment. Customer-oriented [Job Title] successful at troubleshooting and handling customer support issues in a timely manner. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Experienced Server with 5+ years fine dining experience. Successful track record of building repeat clientèle.
Skills
  • Team building
  • Excellent communication skills
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Strong problem solving aptitude
  • Organizational skills
  • Issue resolution
  • Verbal communication skills
  • Team leadership skills
  • PowerPoint knowledge
  • Microsoft Office proficiency 
  • Computer proficient
  • SharePoint Intranet software
Work History
07/2011 to Current Sr. TA Associate /Team Lead Craftworks | Broomfield, CO,
  • Assist shareholder and financial advisors with account information and processing transactions Research inquiries through P&P, IRS regulations and compliance requirements Work with multiple departments to form a resolution Assist shareholders and financial advisor with complex situations Assist the Resolution Team on Resolving escalated calls and helping with associates questions Participate in employee forum and meetings Ability to operate multiple systems effectively Member of the QSET team Rep-on-loan for Workflow/P&P Analyst team Provide department and team communications Present training material and customer experience workshops Support team with questions and help drive quality Assist in handling associates work when out of office Provide feedback in regards to y-clipping session Monitor CenterVu to support call volumes A part of the mentor program Server.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Assessed the impact of current business processes on users and stakeholders.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
05/2006 to 04/2012 Server Bj's Restaurant And Brewhouse | City, STATE,
  • Complete running tasks throughout shifts Help out in other locations throughout the restaurant where help is needed Handle customer complaints and customer service Green Apron certified Apart of training team.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Executed daily production lists and goals
  • Performed all transactions in a cordial, efficient and professional manner
  • Took food orders and relayed orders to kitchens or serving counters
  • Trained new employees
  • Communicated with other kitchen team members to ensure food was prepared on time and correctly
  • Provided excellent customer service
  • Consistently offered professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Immediately reported accidents, injuries or unsafe work conditions to manager and completely and promptly filled out required safety forms.
  • Attended pre-shift meetings to prepare for large parties and reservations.
  • Rectified guest complaints quickly and efficiently.
06/2005 to 09/2009 Lead Cashier/ Visual Display Coordinator American Eagle Outfitters | City, STATE,
  • In charge of cash handling In charge of training new employees on the cash register and procedures Knowledge of cash register duties and updated information Suggested merchandise to customers to increase profits Opened credit card accounts and promotional discounts to customers Worked on visual display of the store inventory.
  • Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Identified potential shoplifters and alerted management.
  • Trained [Number] new sales associates each quarter.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Welcomed customers into the store and helped them locate items.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Followed merchandising guidelines to present visually appealing displays.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
Expected in 12 2008 to to High School Diploma | Los Rios Community College, Sacramento, CA GPA:
    General Education, Lower Division Business Courses
  • Continuing Education in [Subject]
Expected in 5 2012 to to | Business Administration General Management and Human Resources California State University of Sacramento, , GPA:
    Business Administration General Management and Human Resources
  • Continuing Education in Business Managment
Skills
Analyst, cash handling, cash register, Good communication skills, credit, customer service, financial, inventory, meetings, mentor, Excel, office, Power Point, Word, quality, Research, Workflow, workshops

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Resume Overview

School Attended

  • Los Rios Community College
  • California State University of Sacramento

Job Titles Held:

  • Sr. TA Associate /Team Lead
  • Server
  • Lead Cashier/ Visual Display Coordinator

Degrees

  • High School Diploma

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