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Sr. Solutions Specialist Resume Example

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SR. SOLUTIONS SPECIALIST
Summary

Senior Solutions Specialist with 20 years of comprehensive experience and leadership in implementing complex communication systems, conversions, deployment, and end-user cut-over. I am a motivated fast learner looking to expand my knowledge and move into a new and challenging career.

Skills
  • Project 25 Trunking & Conventional Systems
  • Analog Trunking & Conventional Systems            
  • IT Infrastructure Design & Management
  • IP & Circuit Network and Backhaul Design, and Troubleshooting
  • HF, VHF, UHF, Microwave Systems Integration, Troubleshooting  
  • WiFi Site Survey & Coverage
  • Networking Fundamentals & TCP/IP Protocol Basics
  • Radio Dispatch Consoles              
  • Juniper & Fortigate Firewall Deployment & Configuration
  • Complex System Troubleshooting
  • RF Transmission Theory, Design, and Configuration          
  • HP and MOCA Deployment & Configuration Troubleshooting      
  • Linux & Windows Server/Workstation OS
  • Motorola Applications (PM, UNC, UEM, UNS, KMF, RMS, etc)      
  • Windows Domain Management
  • System Integration, Testing, & Troubleshooting
  • Mobile Data Infrastructure & Application Integration      
  • Optimization & Support of Complex Communication Systems
  • Manage & Lead Dedicated Project Technical Teams
  • Coordinate & Lead Large Meetings         
  • Proficient in use of Vector Network Analyzer, Comm. Analyzer, Ethernet & T1 Testing, TIMS, RF Power Measurement, AC-DC Power Measurement
  • Provide Training to Technician & End User
  • Subscriber Fleet-Mapping, Programming, & Deployment 
  • Proficient with Google-For_Work applications (Google Guide), Microsoft Office Applications, Motorola Server Virtualization (VMWARE) Software and Products 
Experience
01/2019 to Current
Sr. Solutions SpecialistMotorola Solutions － Chicago, IL

Responsible for post sale design and implementation of the Richmond Capitol Region Communications System. Primary owner of MPLS back-haul design and implementation as well as supporting customer Ethernet networks.

08/2017 to 01/2019
Sr. System Technologist Specialist SME ManagerMotorola Solutions Inc － Chicago, IL
  • Pre-Sale and Post-Sale planning, commissioning, and upgrade of large-scale and complex communications projects
  • Co-Author and Course Instructor of Basic Astro Networking, MPLS for STs, and Customer Enterprise Networking ST/FSO/Engineer LMS training
  • Planning and coordination of training events and course selection for ST/FSO/MSC technicians
  • Work with product development to bring new products to market
  • East region Subject Matter Expert supporting Astro 7.x, CEN, Networking, TNCT, Subscriber, WAVE, Astro Upgrades, and training resources to ST/FSO/MSC organizations nationwide
03/2017 to 08/2017
Sr. Solutions EngineerMotorola Solutions Inc － Chicago, IL
  • Develop Methods of procedure for Motorola Solutions Service Partners and Field Service Organization
  • Worked with Poland in creating system documentation and Method of Procedures
01/2008 to 03/2017
System Technologist IIIMotorola Solutions Inc － Chicago, IL
  • Project lead System Technologist for large local and statewide communications systems and upgrade projects in Virginia, Maryland, Pennsylvania, and Delaware
  • Project and Technical lead for multiple 800 MHz rebanding projects in Virginia, Maryland, Pennsylvania, and Delaware
  • Team with engineering, project management, and sales personnel to effectively design, implement, optimize and cutover advanced communication systems which meet or exceed customer expectations
  • Provide technical support of specialized systems and product applications including advanced troubleshooting of software-driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture Perform preventative maintenance routines to ensure proper system operation
  • Assist as a Subject Matter Expert on several Motorola Solutions products and platforms
  • Coordinate efforts between Motorola Project Managers, Engineers & Technicians, Service Partners, and customers to achieve project deadlines and deliverable's
  • Work directly with Service Partners and Customers to help them understand and utilize system features Work directly with Product Team and 3rd Party Vendors to resolve system issues and defects through resolution
  • Provide detailed system documentation and reports to the project team and customer
  • Create, Configure, and Modify system databases for subscribers, consoles, system users, system resources, etc. for each system/customer requirement
  • Design, implement and modify custom network configurations to meet complex interfacing requirements between communication system applications and customer IT networks
  • Assist with and instruct network and firewall/CEN hands-on training courses for ST, FST, FSO, and System Manager personnel at yearly training events.
09/2001 to 01/2008
Communication Technician IIICounty of Roanoke － Roanoke, Virginia
  • Troubleshooting and repair of Portable, Mobile, and Base two way radios Installation and repair of vehicle warning and containment systems in Police, Fire, and Rescue apparatus Maintain subscriber alias and repair databases.
  • Create, maintain, and update subscriber codeplug archives
  • Key player in design and implementation of 8 site VHF simulcast POCSAG paging system for Fire and Rescue
  • Engineering, installation, and maintenance of 2.4, 4.9, 5, and 6 GHz wireless microwave backhaul systems
  • Installation and maintenance of tower-mounted antennas, transmission line, and infrastructure
  • Supported COAM maintenance of Smartnet and Astro 25 trunking systems and conventional overlay
  • Performed yearly preventive maintenance of subscriber fleet and infrastructure
06/1997 to 09/2001
Systems TechnicianRadio Communications Company, Inc － Roanoke, Virginia
  • Troubleshooting and repair of Portable, Mobile, and Base two-way radios
  • Performed quarterly and yearly maintenance of multiple customer subscriber fleets and infrastructure
Education
High School DiplomaNorthside High School － Roanoke, VA
Certificate of Completion: Electronics TechnologyBurton Center for Arts and Technology － Salem, VAUnited States
  • Placed first in VA Regional SkillsUSA electronics competition
  • Placed first in Virginia state SkillsUSA electronics competition
  • Placed seventh in National SkillsUSA electronics competition
Certification of Completion: Computer Information TechnologyBurton Center for Arts and Technology － Salem, VAUnited States
Highlights
Certifications

CompTIA Network +

ETA CET Senior

ETA Antenna Systems Analysis

ETA Interference Analysis

ETA T1 Certification

ETA Motorola Service

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Resume Overview

Companies Worked For:

  • Motorola Solutions
  • Motorola Solutions Inc
  • County of Roanoke
  • Radio Communications Company, Inc

School Attended

  • Northside High School
  • Burton Center for Arts and Technology

Job Titles Held:

  • Sr. Solutions Specialist
  • Sr. System Technologist Specialist SME Manager
  • Sr. Solutions Engineer
  • System Technologist III
  • Communication Technician III
  • Systems Technician

Degrees

  • High School Diploma
    Certificate of Completion : Electronics Technology
    Certification of Completion : Computer Information Technology

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