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Sr. Scrum Master
Results-focused IT professional with strength in project management and Scaled Agile Framework (SAFe). Proactive leader with strengths in communication and collaboration. Proficient in leveraging over 13 years of industry experience with 4 years of strong SAFe and served as a Scrum Master for multiple scrum teams using SAFe principles knowledge to promote. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills & Certifications
Certified SAFe 4.0 Practitioner, Scrum Master, and Product Owner/Product Manager
SAFe 4.5 Release Train Engineer (RTE) Training - Will complete certification by July 2020
Lean Adaptive Systems Training
Certificate of Achievement - The Dale Carnegie Course Skills for Success
FedEx Business Essential Certification program
Program & Project Management - Portfolio Management
Sr. Scrum Master , 10/2017 to Current Cognizant Technology Solutions – Northbrook, IL,
Serve as a Scrum Master for two scrum teams in 3 geographically distributed locations (25 team members including onsite and offshore) that build infrastructure runway and design an architecture framework for the ART leveraging APIM capabilities and Common Customer eXperience Service (CXS) components using a combination of Scrum and Kanban methodologies where it fits in the teams.
Serve as a backup Release Train Engineer (RTE) during the PI Planning events as needed.
Ensure that the Scrum teams are accountable, self-served, and empowered, yet has solid processes and excellent discipline by following Scaled Agile Framework (SAFe) principles.
Ensure all Scrum working sessions are adhered to throughout project lifecycle.
Champion and manage weekly backlog grooming sessions with the teams, ensuring backlog items are estimated, ready-for-work and maintained in VersionOne.
Work closely with distributed teams including on and offshore developers to understand progress, challenges and remove blockers for the scrum teams.
Provide constructive feedback and mentoring to onsite as well as offshore team members. Encouraged new ideas in the team and supported and led new initiatives in solutioning and fine tuning.
Perform SAFe self assessments for teams, provide coaching and input to reach higher levels of maturity, continuous improvement.
Work with development teams and product owners to create a collaborative environment.
Maintain relevant metrics that guide the development team to more efficient processes in their work and in satisfying their Product Owner and stakeholders.
Provided constructive feedback and mentoring to onsite as well as offshore team members. Encouraged new ideas in the team and supported and led new initiatives in solutioning and PT tuning
Active participant in the SAFe Community Practice to share and learn new agile concepts.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Organized and facilitated Scrum cadences, which included Sprint Planning, Daily Stand Up, Sprint Check-in, Sprint demo, and Retrospective.
Coordinated with systems partners to finalize designs and formulate requirements utilized story. Sizing and Planning Poker techniques as needed based on the length of the backlog and priorities.
Operated in 2 week sprints with flexibility on length based on immediate functionality concerns. Concurrent management of 2 enterprise retail shipping projects utilizing several team members at once.
Worked closely with QA and developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
Coordinated with FedEx InfoSec and System Administration teams to build out server capacity of API infrastructure.
Ensured completion of tasks, milestones, and components.
Improved Print Online Retail customer experience, especially for mobile and simplifies future development will generate sale volume of $4M for FedEx Office.
Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, and schedule and work breakdown structures.
Served as a Scrum Master for both onsite and offshore project teams.
Managed all technical aspects of multiple technologies including resources planning, risk/issue, implementation planning and resource on-boarding.
Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs. Concurrent management of 2 enterprise retail shipping projects utilizing several team members at once.
Coordinated with Retail Marketing team, five IT project managers, and three quality personnel.
End to end ecommerce project management of corporate change initiatives impacting multiple major businesses and functions.
Managed defects across functional teams including business, IT and Quality Assurance.
Coordinated resources across business and technical teams including development, testing and support.
Ensured effective financial forecasting and tracking.
Reported technology status regarding milestones, obstacles and delivery to key project partners.
Assured compliance with enterprise policies and procedures including information security.
Acted as a liaison between FedEx and vendor for any legal requirements needed in term of contract and statement of work.
Instilled and maintained process discipline to improve speed and quality while lowering cost.
Anticipated and took proactive measures to resolve potential gaps, conflicts and issues.
Established relationships with external vendors to facilitate communications and interactions.
Realized $120K saving annually by replaced 3rd party Taxware sales tax software to utilize 3rd party Vertex software.
Led and facilitated project team meetings through agenda setting, scheduling, and coordination of pre-read materials and took minutes with clearly action items.
Managed budget, change, risk and issue escalation and resolution.
Resolved conflicts and took steps to remediate any difficulties affecting delivery.
Acted as a liaison between FedEx legal and vendor for any legal requirements needed in term of contract and statement of work.
Project Manager / System Analyst, 05/2007 to 07/2009 FedEx Office – City, STATE,
Managed daily activities, issue resolution and communication.
Identified and analyzed project and technical risks to determine impacts.
Anticipated and took proactive measures to resolve potential gaps, conflicts, and issues.
Managed project timelines to balance resources across the portfolio and ensured development of detailed tasks deliver in timely fashion.
Led communication including project team meetings and reporting.
Drove issue identification, assignment, tracking and resolution.
Education and Training
Bachelor of Science: Management Information Systems, Expected in 12/1995 University of Texas, Arlington - Arlington, TX, GPA:
Accomplishments
FedEx Services
BRAVO ZULU Awards for performance above and beyond
HALL of FRAME for unique and innovative contribution to Ecommerce Integration with Order-to-Pay (POS), and FedEx Onsite Walgreen
AT&T Consuming Billing Systems
Excellent Performance Award
Outstanding Achievement Award
CMM Level 3 Award
Year 2000 Project Award
Spot Awards - awards for excellent performance on the time-to-market projects
Activities and Honors
Member, Scaled Agile Framework (SAFe) Community of Practice (COP)
Treasurer, Professional Business Associations
Member, Computer Information Systems Organization (CISO)
Additional Information
Excelled as Information Analyst consulted for AT&T & MCI WorldCom and EDS Corporation, and as Program Analyst for Pegasus Solutions, and Picasso Software. Details available upon request.
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