Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Results-focused, Scrum Master with five plus years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in VDI, desktop, remote access, thin clients, and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across, telecom, network, hosting, security, governance, and vendor management to achieve positive impact on all business outcomes.

Strong ability to lead teams, Coach/Mentor, develop User Stories and establish lightweight software configuration management. Experience in defining projects/initiatives with clear goals, objectives and protocols. A good mastery of collaboration with multiple team members across different geographic areas alongside tracking progress against timeline, milestones and budget revise as needed.

  • SDLC, SCRUM, Waterfall, Kanban, SAFe, Extreme Programming (XP), LESS, Lean Thinking.
  • Tools:
  • JIRA and Confluence, TFS, Rally, MS SQL Server, SSIS, SSRS
  • Project Management and Facilitation Tools:
  • MS Office Suite, MS SharePoint, Slack, MS Teams, Skype, Zoom
  • Technique
  • Backlog grooming, Burndown charts. DOD, DOR, Acceptance Criteria, CRM, Capacity, Velocity, INVEST, TDD, BDD, Pair Programming, Prioritization and user story estimation
  • Social/organizational skills
  • Report Preparation, Training development aptitude, good listening skills, Creative problem solving, Inspirational, Radiate enthusiasm, stay curious, embrace diversity, Leadership.
  • Academic, Stories
  • Agile, Teaching
  • ART, Training development
  • Charts, Vision
  • Coach, Workflow
  • Coaching
  • Conflict resolution
  • Creative problem solving
  • CRM
  • Version control
  • Delivery
  • Features
  • Forth
  • Functional
  • Leadership
  • Listening
  • Managing
  • Mentor
  • MS Office Suite
  • Organizational skills
  • Policies
  • Problem resolution
  • Process improvement
  • Programming
  • Progress
  • Project Management
  • Proposals
  • Quality
  • Re-engineering
  • SDLC
  • MS SQL Server
  • Scrum methodology
  • Presentation skills
  • Agile best practices
  • Backlog management
  • Scrum processes
Sr. Scrum Master, 02/2018 to Current
Cognizant Technology SolutionsSaint Pete Beach, FL,
  • Coaching product owner: helping them understand their role and how to create a cohesive product vision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding.
  • Assist Product owner to write user stories, prioritize and estimate the stories.
  • Synchronize with stakeholders to define, understand requirements and version control for upcoming releases.
  • Utilize aspects of Kanban, XP, Lean, Scrum, and SAFe simultaneously to address complex agile projects across teams.
  • Coach, mentor and guide agile teams to be self-organized, cross-functional as well as implement agile best engineering practices namely: (rigorous refactoring, continuous integration, TDD, BDD, Pair Programming, Jira, INVEST criteria, Confluence, Peer Review).
  • Facilitating discussions and conflict resolution while providing all support to the team using a servant leadership style whenever possible, leading by example.
  • Promoting an empowering team by shielding the team as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to milestone deliveries.
  • Help teams in preparation for ART activities, including Quarter release Planning, Art sync, System Demos, Inspect, and adapt.
  • Organize and facilitate time-boxed events: Backlog Grooming, Daily Scrum, Sprint Planning, Sprint Reviews, Retrospective, and Release Planning.
  • Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication.
Scrum Master, 04/2016 to 02/2018
AprioriConcord, MA,
  • Transitioned 2 teams from waterfall to agile and increased average velocity by 15%.
  • Helped teams to solve problems rather than provided solutions.
  • Organize and facilitate time boxed ceremonies: Backlog Grooming, Daily Scrum, Sprint Planning, Sprint Reviews, Retrospective, and Release Planning.
  • Implementing agile engineering practices like BDD, TDD, pair programming, peer review, rigorous refactoring, continuous integration.
  • Ensuring that teams constantly improve the quality of our deliverables and meet the Definition of Done.
  • Forecast potential impediments to team delivery and address such challenges in a timely manner when additional help is needed and remove such impediments.
  • Work directly with the Product Owner to refine requirements, Epic features, and User Stories.
  • Utilized JIRA to monitor workflow within a Scrum environment.
  • Use key Scrum metrics (burndown, velocity charts) to help deliver committed work.
  • Shield the entire scrum team from external distractions.
  • Monitor and track the status of iterations/releases and ensure work progress visualization on the scrum board.
Process Improvement Analyst, 01/2014 to 03/2016
Owens & Minor, Inc.Everett, WA,
  • Develop process improvement procedures to improve operational efficiency.
  • Analyze current process standards and metrics in order to provide solutions for improvements.
  • Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
  • Coordinate with Subject Matter Experts to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions.
  • Inform respective teams on process improvement and re-engineering strategies.
  • Worked closely with the project manager to create compressive action plans concerning resources, time frames and the overall project process.
  • Started a waterfall project and transitioned into using the scrum framework to complete the project (high breed).
  • Created and maintained project schedules by managing timelines and making proactive adjustments.
  • Directed project correspondences by preparing and reviewing project proposals, meeting minutes and emails.
  • Organized and facilitated sprint planning, daily stand-up, sprint reviews, retrospectives, product backlog refinement and ensuring there's full team engagement.
  • Designed and delivered training sessions for Product Owners, and Developers.
  • Evaluated new processes and solutions, tracked metrics and created trend models.
  • Analyzed forecasts, schedules and business processes to evaluate current working conditions and processes.
  • Completed cost-benefit analysis for recommended updates.
Education and Training
Master of Science: Administration (MBA), Expected in 01/2010
Anglia Ruskin University - United Kingdom,
Bachelor of Arts: Mass Communication, Expected in
University of Buea, Cameroon - Buea Cameroon,
Certified SAFe 5 Scrum: , Expected in
- ,
PSM1: , Expected in - ,
Additional Information
  • Scrum Meet-up Dallas Chapter since 2019 –
  • Member SAFe Agile communities of practice-

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School Attended

  • Anglia Ruskin University
  • University of Buea, Cameroon

Job Titles Held:

  • Sr. Scrum Master
  • Scrum Master
  • Process Improvement Analyst


  • Master of Science
  • Bachelor of Arts
  • Certified SAFe 5 Scrum
  • PSM1

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