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sr project manager it resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary

Senior IT Project Manager bringing highly credible technical leadership to direct multi-functional project teams engaged in application development, implementation and operational support in fast paced delivery environments. Experienced leading diverse teams of developers, analysts and quality professionals engaged in complex projects using project management tools and Agile methodology. Always passionate and willing to learn new tools and technologies to support the team in delivering value to customers.

Skills
  • Project Management using Agile and SAFe framework
  • Project Finance and Resource Management
  • Business Process Management and Automation using RPA
  • Application Architecture and Infrastructure Strategy
  • Disaster Recovery and System Reliability Management
  • QA Functional Test Automation using Selenium
  • Service Test Automation and Service Virtualization using CA DevTest and ReadyAPI
  • Work Management and Reporting using Rally/Azure DevOps
  • Operational Support and Incident Management
  • Critical thinking and Troubleshooting
  • Relationship Management and Mentorship
  • Innovation and Out of the box thinking
Education and Training
Karunya University Tamil Nadu, India, Expected in 05/2009 Bachelors of Technology : Bio-Informatics - GPA :
Certifications
  • Post Graduate Program in Artificial Intelligence and Machine Learning, University of Texas at Austin, May 2021
Experience
First Transit - Sr. Project Manager IT
Arlington, VA, 09/2019 - Current
  • Spearheaded key projects for American Airlines Cargo, resulting in high customer satisfaction and increased business revenues by working with technical and business teams in solutioning and implementation
  • Lead the project managers team to implement the Digital Transformation for American Airlines Cargo by moving the entire cargo operations, revenue management, accounting and customer experience from legacy mainframe based infrastructure to industry leading SaaS product on AWS cloud infrastructure. This helped the organization to reduce cost, utilize data, enhance operations and provide world class customer experience
  • Lead the team to implement Cargo DataHub in Microsoft Azure cloud platform by integrating to all sources of information so that realtime data is available in a single source of record to analyze and make intelligent business decisions
  • Implemented automated processes when issues arose to keep project moving forward and reduce manual effort. Some of which include production incident intake process, release management process and production support process
  • Drafted action plans and led meetings with department executives and senior leaderships to review project status and proposed changes
  • Managed IT application development, testing, support, system integration and system administration projects by working with teams including AA employees and vendors using agile methodology
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones
  • Assessed project risks and devised mitigation strategies to avoid potential roadblocks
  • Highly skilled in tools like Rally, Azure DevOps, Cherwell and Slack for building, tracking and reporting requirements in the form of user stories, incident management and other enterprise engagements. Built custom reports and dashboards in Azure DevOps for project communications to senior leadership
Johns Hopkins University - Sr. Programmer Analyst
Baltimore, MD, 10/2017 - 09/2019
  • Worked with business process owners, DBAs and product consultants to implement source data migration from multiple data sources into a single source of record (iCargo) for project payload
  • Lead the effort to review all cargo intranet applications with architects and business stakeholders and strategize a plan to migrate the required apps to cloud
  • Tested functionality, performance and compliance of SOAP and REST APIs against design specifications to maintain strong development standards and high customer satisfaction
  • Created and optimized automated testing tools for repetitive tasks using service automation tool - CA DevTest and ReadyAPI
  • Planned and implemented automated functional testing scripts with Selenium using cucumber framework
  • Worked using Agile methodologies to accomplish project milestones and meet demanding timelines
  • Documented identified defects using HP ALM and helped developers complete further testing and resolve issues
  • Resolved functional issues promptly by using technical and business process understanding, resulting in better productivity and improved workflows
Peraton - Sr. Web Services Test Engineer
Miramar, FL, 02/2015 - 10/2017
  • Authored and maintained test cases and scripts for both manual and automated testing
  • Investigated and reproduced defects and documented problems in HP ALM
  • Conducted manual and automated tests in alignment with specifications and regulations using CA DevTest and
    ReadyAPI and reported results via email
  • Built services test automation framework and service vitualization using CA DevTest
  • Developed UI automation using selenium with cucumber framework for customer facing UI application
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports
Infosys Technologies - Test Analyst
City, STATE, 10/2009 - 02/2015
  • Reviewed project requirements, created test scenarios and participated in testing of legacy system for update to new one
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases
  • Produced test scripts for new automated software testing rounds using HP UFT and VB Script
  • Consulted with product owners and developers to fully understand intended features and functionality
  • Tracked software bugs and detailed information regarding findings and resolution techniques in documentation for technical and business teams
  • Augmented knowledge of HP UFT software and other quality assurance tools by actively participating in available trainings and workshops
Accomplishments
  • Placed 1st in the Technical Category of American Airlines rapid coding challenge – Hackwars 2018 and got the privilege to work with Master Card in New York for a 1 week of rapid prototyping exercise. Placed 1st at the Department Level Hackwars – Cargo Hackathon 2019 for building a Chatbot on AACargo.com to enhance customer experience
  • Received US Patent for Cargo Management System and Methods (CargoHero) app developed for tracking and notifying customers about their cargo shipments

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Resume Overview

School Attended

  • Karunya University

Job Titles Held:

  • Sr. Project Manager IT
  • Sr. Programmer Analyst
  • Sr. Web Services Test Engineer
  • Test Analyst

Degrees

  • Bachelors of Technology

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