sr project manager resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly experienced market research professional with end-to-end project management, participant recruiting, facilities management and project delivery experience.
*Strong presentation and communications skills, using verbal, written or electronic mediums.
*Thrives in a fast-paced environment, remaining calm throughout ever-changing situations
*Analytical thinker, adept at making decisions, multitasking and delegating priorities as needed
*Expertly handles scheduling and coordination of calendars, events, paperwork and office procedures
*Brings tasks to fruition with an attention to detail and committed follow-through
Managed both qualitative and quantitative research projects from inception to final billing.
Reviewed RFPs and created proposals including overall project design, methodologies and creation of budget.
Developed in-depth questionnaires and online surveys based on qualitative and quantitative characteristics.
Continuously refined project strategies to suit ever-changing clientele and consumer demographics.
Selected national and international research venues and recruitment providers.
Monitored recruiting throughout projects and refined strategies as necessary.
Served as operations manager with regards to telecom, computer, office supplies and other business needs.
Collaborated on final reports and analysis of findings.
Developed and maintained relationships with third-party vendors and clients, including: Janssen/Johnson and Johnson, Boehringer Ingelheim, Celgene, Mallinckrodt, Bayer and University of Phoenix.
Managed in-house and off-site projects from inception to final billing for external research clients, including writing proposals; developing questionnaires; selection of national and international research venues; managing fieldwork and all phases of recruiting; project budget analysis; and final client billing.
Serve as the primary contact for clients, providing excellent tailored service throughout project duration.
Composed proposals including overall project design, methodologies and creation of budget.
Procure entire staff calendar, anticipating projected hours needed for completion of studies.
Develop in-depth questionnaires and online surveys based on qualitative and quantitative characteristics.
Continuously refined project strategies to suit ever-changing needs and consumer demographics.
Responsible for reporting on project metrics such as value, field times, incidence, completion rate, etc.
Train all new staff members pertaining to company policies and procedures.
Continuously upgrade and streamline systems to bring project management into an internet-based system.
Initiated marketing campaigns and maintained client database, resulting in a 20% revenue increase annually.
Director, 02/2005 - 10/2006 Heartland Alliance – Chicago, IL,
Played an integral role in the design and development of this state-of-the-art facility from its inception in December of 2004.
Instrumental in creating initial business plan, configuring the facility's layout and designing job descriptions, workflows and company policies.
Hired, trained and supervised a staff of 20.
Managed day-to-day operations, including primary client contact; client services; facilities management; preparation of proposals, cost estimates and research questionnaires; management of facility calendar.
Collaborated on finalizing client deliverables, including presentations, reports and transcripts for projects moderated in-house.
Initiated and maintained relationships with suppliers and third-party vendors, including the negotiation of service contracts.
Responsible for customer billing and accounts receivable and payable.
Attracted new clients through a wide variety of marketing initiatives, and maintained excellent relationships with existing clients.
Directly responsible for over fifty percent of first-year Claire.
Associate Director, 01/2002 - 01/2005 Amita Health – Pensacola, FL,
Managed more than 3,000 consumer and business-to-business qualitative market research projects.
Supervised all aspects of project coordination such as bidding, calendar scheduling, proposals and project design.
Developed and refined research questionnaires and online surveys based on client products and needs.
Tracked budget usage, negotiated contracts, and recorded all invoicing using QuickBooks.
Supervised recruiting department and call center, promoting excellence in customer service.
Executed corporate advertising and marketing for all locations nationwide, creating promotional products and newsletters to encourage client engagement.
Directed and trained new client assistants and administrative staff.
Project Director, 04/1999 - 12/2001 GREENFIELD CONSULTING GROUP – City, STATE,
Managed external research projects from inception to final billing.
Composed proposals including overall project design, methodologies and creation of budget.
Developed in-depth questionnaires to provide insight to consumer demographics.
Continuously refined project strategies to suit ever-changing clientele.
Selected national and international research venues and recruitment providers.
Scheduled fieldwork teams and served as a liaison between parties.
Continuously refined project strategies to suit ever-changing consumer demographics.
Trained and supervised junior field directors, instilling new training practices.
Created a new system of workflow for the development of new projects.
Developed and maintained relationships with third-party vendors and clients, including: Pepsi, Chase, Blockbuster, McDonalds, American Express, US Tobacco and Citigroup.
Education
Direct Support Professional Certification State of Connecticut; Hartford, CT
State of Connecticut Real Estate License State of Connecticut;: , Expected in - - Hartford, CT GPA: Status -
Bachelor of Science: Business Administration, Expected in - New York University - New York, NY GPA: Status - Business Administration
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Resume Overview
School Attended
New York University
Job Titles Held:
Sr. Project Manager
Facility and Project Director
Director
Associate Director
Project Director
Degrees
Direct Support Professional Certification State of Connecticut; Hartford, CT
State of Connecticut Real Estate License State of Connecticut;