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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Project Management professional with over 15 years of experience and proven history of success in leading all SDLC phases of application and infrastructure projects with multiple deliverables and complex dependencies which were successfully delivered to meet client commitments.

Highly experienced in implementing program/project management methodologies, processes and tools. Successful in establishing PMO, standardized procedures and best practices with focus on customer satisfaction.

Demonstrated ability in defining and managing quality assurance audits. Efficient in analyzing, tracking and reporting project metrics to ensure delivery of quality projects.

Skilled in building strong working relationship with the client and team members, Ability to see big picture, delegate effectively, lead and motivate team members, and works well in functional and matrixed organizations.

Strong communication, presentation, analytical and problem solving skills.

Highlights
  • Program and project management
  • Program Management Office (PMO)
  • Software Development Life Cycle (SDLC)
  • Release/Deployment Management
  • Process Re-Engineering Methodologies
  • Quality Assurance Standards
  • Schedule Development and Management
  • Issue Tracking and Risk Mitigation
  • Budget Planning and Cost Control
  • Resource Allocation and Management
  • Project Oversight and Mentoring
  • Metrics Analysis and Reporting
  • Communication, Presentation, Facilitation
  • Analytical, Problem Solving
  • Cross-Functional Team Leadership
  • CMMI Assessment
Education
Webster University St. Louis, MO Expected in MBA : - GPA : MBA, Webster University, St. Louis, MO
Gujarat University Ahmedabad, GUJARAT Expected in MS : Computer Science - GPA :

MS (Computer Science), Gujarat University, Ahmedabad, India

Certifications
PMP Project Management professional CSQE
Skills and Accomplishments
  • Consulting: Project and Program Management, Change Management, Quality Assurance Audits, Process, Customization and Institutionalization, Time Tracking, CMMI Assessment
  • Technical: MS Project, MSPS, MS SharePoint, MS Office, MS PowerPoint, MS Access, Quality Center
  • Methodology: SDLC, Waterfall, Iterative, RAD, JAD
  • Teaching: Basic Project Management at New York University (NYU) (May 2010 - Nov 2013) to introduce theories, tools and techniques for basic understanding of project management knowledge areas.
Experience
Computershare Inc - Sr. Project Manager
Jacksonville, FL, 06/2013 - Current

Leading the planning and implementation of conversion of multiple clients by managing the scope and deliverables across all phases of project life cycle.

Responsibilities include client-facing project delivery by managing project activities based on requirements, effort and availability of the resources to meet the committed deliverables while adhering to established project standards and procedures.

Effectively manage end-to-end project by tracking scope, external dependencies, milestones, resource allocation, effort, and timeline ➢ Facilitate regular internal meetings with the project team to ensure tasks are progressing as planned and facilitate client meetings to provide status updates ➢ Work with other teams to prioritize the work across all projects and determine resource allocation ➢

Build and manage the project plan for requirements gathering, development, QA testing, and implementation activities to effectively manage the project delivery against allocated time

Ensure project activities are closely monitored and project's progress is effectively communicated to senior management and stakeholders

Track and manage scope changes, issues, risks, actions, deliverables and project milestones

Build and track conversion SOEs and implementation plan to assist with Go/No-Go decisions and product deployment ➢

Define and implement process to track and report metrics including analysis and trends of defects

Regularly analyze existing procedures to identify and implement improvements, integrate these into project activities and with external groups ➢ Create, distribute and review Dashboards with the client and senior management ➢

Effectively manage project documentation using SharePoint ➢ Monitor progress of defects using the internal and client facing systems and report enhancements as future development to be tracked in the product roadmap ➢

Involved in the implementation of PMO and Project Server to manage project documentation

Cvs Health - Project Manager
Lansdale, PA, 05/2010 - 06/2013
Provided project management oversight and leadership for end-to-end project activities to implement a customized solution for cost basis reporting for a financial institution. Involved in the project since the inception of this product and gained good product, business and technical knowledge of various components. Day-to-day tasks involved closely interfacing with the client, product management, development, product assurance, deployment and Operations teams. Worked with the client in gaining their approval and execution of release deployment plans. ➢ Served as a primary point of contact for all client communications and managed complete life cycle of the project from requirements through implementation ➢ Effectively managed project documentation and supporting Jessicafacts using SharePoint ➢ Closely worked with communication team in documenting, reviewing and distributing release notes ➢ Worked closely with all the stakeholders to track and manage tasks and to regularly reported project's expectations and progress ➢ Facilitated regular meetings with project team to ensure activities are progressing as planned and provided status updates in client meetings ➢ Identified and managed project dependencies, critical issues, risks, action items and decisions ➢ Coordinated day-to-day operations, QA/UAT testing, defect tracking, batch processing, release deployment and environment refreshes ➢ Develop implementation plan, including sequence of events to get client approval and to manage release activities by closely working with the deployment team ➢ Effectively communicated project's progress to client and senior management on an ongoing basis ➢ Prepared and distributed daily reports to client for batch reconciliation activities and provided input for executive dashboard ➢ Built and managed the project plan and associated project management deliverables to integrate project tasks and client-dependent activities to effectively manage the project delivery ➢ Assisted in setting up standardized procedures to conform to SDLC processes ➢ Worked with the client and project team to manage requirements traceability matrix and to make sure all requirements are addressed either via existing functionality or an enhancement ➢ Managed scheduling and execution of product training, testing, conversion and implementation
EDS - QA Leader
City, STATE, 01/1 - 01/1
Established PMO by defining and implementing the strategy to align program objectives with the overall program. Developed project management guidelines for planning, scheduling, estimating and risk assessment. Implemented and executed procedures to effectively manage the program and projects. ➢ Developed and maintained customized staffing plan, communication plan and configuration management (CM) plan to effectively utilize tools, templates and processes ➢ Implemented the release management process by tracking the release schedule, gaining approval, communicating, coordinating releases with all involved teams and maintaining release repository ➢ Implemented the Configuration Management Plan using the StarTeam tool to document and track change requests and configuration items ➢ Managed financial projections to estimate and budget costs for hardware and software ➢ Used MSPS and MS Project to maintain and monitor program and project schedules, milestones, critical path, issues and risks log to effectively track and report progress ➢ Prepared and presented program status, milestone progress and metrics reports to inform senior management and stakeholders to communicate the progress against desired results ➢ Performed requirements management, documentation management, defect tracking and validation of project deliverables to ensure adherence to quality standards ➢ Managed the rollout of new program website by developing the proto-type, presenting the benefits, selecting pilot projects to provide feedback and regularly communicating progress status ➢ Validated test results, defect resolution and project deliverables to ensure adherence to quality standards before delivering for implementation ➢ Developed templates used by project managers to build customized project plan components and deliverables based on the size and complexity of the project ➢ Provided mentoring and oversight in end-to-end project management methodology to project managers to ensuring consistency with corporate strategies Worked with the vendors to develop and implement customized tool training. Performed all project management activities for the training and license administration projects to align with defined objectives. ➢ Led the teams through all phases of project life cycle by managing requirements, scope, estimates, resources, issues, risks, schedule and project deliverables ➢ Integrated the vendor tasks in the schedule to track vendor deliverables and executed the project plan using defined standards ➢ Estimated and managed cost for customized training, license acquisition and maintenance projects ➢ Communicated activities with the team and presented progress reports to stakeholders ➢ Created training deployment plan to include roll-out, communication, support and future upgrades ➢ Performed pre-production audit to validate the training and deliverables are ready for deployment ➢ Rolled out the tools training by select pilot projects, training these project teams and incorporating feedback before distributing across the entire organization For a telecomm client (Sprint), planned & managed Quality Assurance (QA) activities. ➢ Performed project management activities including scheduling audits, managing scope, tracking progress and working with auditors to complete audits in a timely manner ➢ Developed and implemented QA and WPR procedures to conduct process/product audits ➢ Worked with PMs to define audit requirements, developed quality plans, identified audits in schedule ➢ Developed and executed project schedule, allocated resources to conduct audits and managed changes to accommodate project needs ➢ Developed and delivered audit results, progress reports and shared with project teams and management to provide status and conformance against standards
Professional Affiliations
CSQE (Certified Software Quality Engineer), American Society of Quality
Skills
Progress, Project Management, Project Plan, Deployment, Life Cycle, Qa, Scheduling, Documentation, Project Manager, Training, Audit, Microsoft Sharepoint, Project Documentation, Sharepoint, Testing, Metrics, Pmo, Basis, Batch Processing, Documenting, Operations, Product Management, Reconciliation, Sdlc, Uat, Uat Testing, Maintenance, Audits, Quality Assurance, Business Requirements, Clients, Product Roadmap, Qa Testing, Requirements Gathering, Benefits, Budget, Change Management, Configuration Management, Critical Path, Estimating, Mentoring, Microsoft Project, Ms Project, Requirements Management, Risk Assessment, Rollout, Staffing, Starteam, Access, Best Practices, Cmmi, Cost Control, Csqe, Engineer, Jad, Mitigation, Ms Access, Ms Office, Ms Powerpoint, Ms Sharepoint, Pmi/pmp, Pmp, Pmp Certification, Powerpoint, Problem Solving, Program Management, Project Oversight, Quality Assurance Standards, Quality Engineer, Rad, Re-engineering, Satisfaction, Software Development, Software Development Life Cycle, Software Quality Engineer, Structured Software, Teaching, Mba

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Resume Overview

School Attended

  • Webster University
  • Gujarat University

Job Titles Held:

  • Sr. Project Manager
  • Project Manager
  • QA Leader

Degrees

  • MBA
  • MS

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