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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced project manager with over 25 years experience in project management. Effective in overseeing multiple tasks. Very detail oriented. Excellent communication skills with customers and team members on a daily basis. Ability to manage projects through company standard internal processes such as set-up, scheduling drawing review, document and sample submittals. Document approvals, Create trade payment breakdowns wether contractor designed or AIA forms etc. Ability to adapt to any projects specific requirements. Years of field construction experience, Experienced in dealing with and directing erection subcontractors, Field review of product erection. Act as company representative on site and at project site meetings.

Skills
  • Project Scheduling
  • Written Communication
  • Data management
  • Teamwork
  • Computer skills
  • Good math skills
  • Customer service
  • Adaptability
Work History
Sr. Project Manager, 12/2017 - 09/2021
Danaher Nashua, NH,
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation to completed installation.
  • Managed design and manufacturing team members to manufacture products to specifications, qualifications and scope to meet contractual obligations.
  • Coordinated in house product manufacturing and jobsite deliveries to comply with general contractors dynamic schedule.
  • Worked closely with in house and on site project members to identify and quickly address problems.
  • Oversaw internal and on site processes of projects by reviewing activities, detailed communication and direction with team members
  • Provide primary customer support. Field customer questions regarding delivery schedules, scope changes and associated costs, installation questions such and sealing procedures and and anchoring.
  • Prepared and review contract specifications, specific project documents, scopes of work, schedules of payments and other documents.
  • Conducted project site visits to meet with construction staff, evaluate progress and discuss operational issues
  • Supervised and monitored daily tasks of installation subcontractors.
  • Numerous general procedures and tasks associated with project management. Document and communicate scope changes to all team members, create scope change orders for approval, sign-offs, coordinate material deliveries with customer/ contractors project schedule, create installation subcontractor specific scope to incorporate into subcontracts, if installation is under company's contract, for each specific job, field reports, bond procurement if required and many other tasks required.
Service Manager, 08/2014 - 11/2017
Education Realty Trust Inc. Newport Beach, CA,
  • Received all service call requests.
  • Scheduled customer equipment for repair or service required.
  • Supervised mechanics and assessed performances to determine training needs.
  • Provided customer support to increase customer retention.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Provided immediate response to customer requests to resolve problems.
  • Resolved concerns with products or services to help with retention of customer relationships.
  • Contacted existing and prospective customers by phone or email on consistent basis to promote regular equipment service and increase sales
  • Review service work with mechanics on each customer's specific equipment.
  • Created and reviewed invoices to maintain accuracy of services provided, while working with customers to answer questions and address payment issues.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Project Manager, 12/2004 - 01/2012
Microsoft Corporation El Paso, TX,

Bratton Corporation was a major steel contractor in Kansas City and the surrounding area. In 2004, Bratton decided to open a window and fenestration division. After securing a couple of multi-million dollar projects, I was contacted by Bratton to start up their project management team.

  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with other contractors to manage and coordinate installation of materials required in company's contract scope.
  • Scheduled and facilitated meetings between project personnel to discuss deliverables, schedules and conflicts.
  • Held construction progress and regular status meetings with project team.
  • Scheduled workforce needs with local iron workers
  • Achieved maximum cost effectiveness by providing value engineering for installation means and methods.
  • Attended on-site meetings with subcontractors and clients per month.
  • Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
  • Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
  • Successful completion of high profile projects such as new IRS Facility, Renovation and retrofit of Royas Stadium, several large hospitals, Branson Convention Center and the new Federal courthouse in jefferson City.
Engineering Special Projects Administrator , 10/1985 - 11/2004
EFCO Corporation City, STATE,
  • 10/85 - 7/86 Shop Laborer
  • 8/86 - 8/87 Projected Line Fabrication Leadman
  • 9/87 - 2/89 Customer Service Estimator
  • 3/89 - 5/91 Customer Service Project Manager
  • 6/91 - 8/92 Direct Projects Customer Service - Project Manager
  • 9/92 - 5/01 Engineering Special Projects - Project Manager
  • 5/01 - 11-04 Engineering Special Projects Administrator
  • Supervision of project managers. Delegated projects and responsibilities among project managers, shop drawers and order writers.
  • Selected or hired all personnel to fill positions within Special Projects group
  • Provided training and supervision of Special Projects project managers.
  • Hired installation subcontractors and provided review of subcontracts issued to subcontractors.
  • provided management with monthly status reports on all engineering special projects.
Education
High School Diploma: , Expected in 05/1979
-
Monett High School - Monett, MO
GPA:
  • Completed professional development in Principles and Practices of Project Management - University of Wisconsin
  • Completed professional development in Contract Business Law - Georgetown University

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Resume Overview

School Attended

  • Monett High School

Job Titles Held:

  • Sr. Project Manager
  • Service Manager
  • Project Manager
  • Engineering Special Projects Administrator

Degrees

  • High School Diploma

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