Sr Project Manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Project Planning
  • Staff Management
  • Verbal and Written Communication
  • Complex Problem Solving
  • Project Management
  • Team Leadership
  • Performance Monitoring
  • Phone and Email Etiquette
  • Customer Relationship Management
  • Deadline Driven
  • Microsoft Office
  • Good Work Ethic
  • Detail Oriented
  • Project Goals and Milestones
  • Team Collaboration
Sr Project Manager , 07/2015 to 11/2020
Mastec Inc.Hugo, MN,
  • Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Evaluated, determined and delegated tasks to staff based on client needs, capacity planning and project-specific initiatives.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
  • Delivered high level of service to clients to extend relationship and encourage further projects.
  • Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
  • Identified project needs by reviewing project objectives and schedules.
  • Produced thorough, accurate and timely reports of project activities.
  • Communicated with key stakeholders to determine project requirements and objectives.
  • Conferred with project personnel to identify and resolve problems.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Monitored performance of project team members to provide performance feedback.
  • Created project status presentations for delivery to customers or project personnel.
Project Manager, 10/2014 to 07/2016
Thermo Fisher Scientific Inc.Longmont, CO,
  • Built and established strong partnerships with teams, vendors and contractors.
  • Led meetings with internal team members, consultants and contractors.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Determined project staffing needs and led resource management.
Supervisor, 01/2012 to 10/2014
Bowlero CorpCorpus Christi, TX,
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Monitored operations and reviewed records and metrics to understand company performance.
Customer Service Representative, 08/2011 to 01/2012
Planet Fitness Inc.Gahanna, OH,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Mentored new employees on procedures and policies to maximize team performance.
Education and Training
High School Diploma: , Expected in 06/2011
St Joseph’s Convent - Castries , St.Lucia,
Bachelor of Science: International Management Studies , Expected in
UWI Open Campus - Castries , St.Lucia,

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Resume Overview

School Attended

  • St Joseph’s Convent
  • UWI Open Campus

Job Titles Held:

  • Sr Project Manager
  • Project Manager
  • Supervisor
  • Customer Service Representative


  • High School Diploma
  • Bachelor of Science

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