Sr Project Manager resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable with the ability to manage key milestones and deliver exemplary customer service.

Bringing 14+ years of US Healthcare experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Have worked on a diverse set of projects in roles demanding flexibility, quality, and versatility while operating in new environments. 7+ years of Project Manager experience Functional experience includes Project Management, Process Management, Delivery Management and understanding requirements.

  • PMP Certified
  • Certified Scrum Master
  • Domain expertise in US Benefits comprising Health & Welfare
  • Project Monitoring
  • Strong Analytical skills and hands-on experience on Process Management and Project Management. Worked on Clarity and Workboard.
  • Conceptualizing Development Projects
  • Business Process Tools – Microsoft tools Word, Excel, Power Point, Visio, MS Project.
  • Project Records
  • Databases – DB2, Sybase
  • Project Methodology – Waterfall model, Agile/adaptive model
  • Coordinating Team Projects
  • Others – CM Synergy, Ultra Edit, Rapid SQL, JIRA, Agile, Scrum
  • Experience with Configuration Management, Project Blueprints, Roadmap development, Benchmarking, Change Management
  • Mainframes – Basic Understanding of JCL, COBOL, VSAM, DB2, IOF, BFQUERY, ISPF
  • Project Manager Supervision
Work History
Sr Project Manager, 05/2019 - 03/2020
T-Mobile Lexington, KY,
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Directed offsite team design, transition and standardization of 10+ processes, resulting in maximized team resources and management.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Supported and executed simultaneous delivery of various sub- projects of main migration project.
  • Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
  • Maintained schedules to meet key milestones at every project phase.
  • Gathered project requirements through interactions, meetings and walk throughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mock-ups.
  • Closely collaborated with project members to identify and quickly address problems.
  • Conduct weekly Client status meetings with Client as well as internal teams. Increase frequency if needed.
  • Oversee issue review and resolution as day to day contact for complex client issues.
  • Collaboration with cross team resources including payroll, vendor exports, call center and SBU contacts.
  • Monitors and ensures quality deliverables.
  • Leads core team and key field resources to develop and monitor deployment schedule, strategies, and tools to support implementation of programs.
  • Communicate updates on major milestones and keeps all key stakeholders and Business owners informed of progress and issues.
  • Identify any area which might increase overall cost/effort during project implementation Track and analyze areas of risk to avoid risky activities by identifying and managing critical paths and risk areas.
  • Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions.
  • Ensures program milestones are accomplished and ensures overall committed timelines are met.
  • Documents all major plan changes in scope, approach, and date delivery.
    Perform Change management Work in Offshore-Onshore model and manage work with Offshore team.
Service Delivery Manager/Project Manager, 01/2009 - 05/2019
Massachusetts Institute Of Technology Boston, MA,
  • Planned and managed full project lifecycles, from conception through final completion.
  • Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
  • Interfaced effectively with key accounts, answering questions and delivering exceptional service.
  • Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
  • Contributed to internal and external account reviews.
  • Facilitated completion of deliveries and verified all documentation.
    Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
  • Met with business leaders to better understand IT issues that negatively impacted businesses.
  • Attended staff and client meetings and served as liaison to manage operations for account.
  • Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
  • Oversee and manages operations of business unit(s) with overall responsibility for account (i.e. Service delivery, account management, operations).
  • Partner with client(s) to provide product/service solutions, problem resolution and to develop new business.
  • Partner with Vendors including Life Insurance, Health Plans and FSA Plan vendors, to provide streamline services.
  • Maintain contracted service levels resulting in customer satisfaction.
  • Ensure client relationships and satisfaction by consistent delivery of quality products.
Functional System Analyst, 02/2006 - 01/2009
Hewitt Associates City, STATE,
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Assessed business needs and problem areas to create focused solutions.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Mapped processes to holistically examine business flow and identify improvement opportunities.
  • Customization of various modules as per client requirements and creating Test Plan to set appropriate expectations for audience and to provide regular, unbiased reporting of project progress.
  • Coordinating with PA (Programmer Analyst) for client customization which requires JSP changes.
  • Verifying system by doing testing as per given Test Plan.
  • Responsible for System analysis and creating artifacts for same and giving hand-off to co-workers for related changes required in system.
  • Scheduling Meetings to give status to LSA (Lead System Analyst) and giving overall update for Project.
    Involved in Defect finding, tracking and resolution.
  • Conducting handoffs/requirement meetings with multiple geographical locations.
  • Data selection, modification, manipulation within DB2 tables through use of SQL.
  • Creating flows on system as per Client requirements and create artifacts for same.
  • Working on transition plan to hand off client to ongoing teams. This includes handoff on implemented modules, test plans.
  • Coaching co-associates and trains them to work on different H&W processes.
Lecturer, 01/2005 - 02/2006
Institute Of Technology & Management, Bhilwara City, STATE,
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
  • Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
  • Designed and distributed lecture handouts to round out material and increase student understanding.
Bachelor of Engineering: Information Technology, Expected in 05/2004
University of Rajasthan - Rajasthan,
  • Graduated with 75.32 GPA
  • Project Management Professional (PMP)
  • Certified Scrum Master (CSM)

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Resume Overview

School Attended

  • University of Rajasthan

Job Titles Held:

  • Sr Project Manager
  • Service Delivery Manager/Project Manager
  • Functional System Analyst
  • Lecturer


  • Bachelor of Engineering

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