Sr Project Manager resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable with the ability to manage key milestones and deliver exemplary customer service.
Bringing 14+ years of US Healthcare experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Have worked on a diverse set of projects in roles demanding flexibility, quality, and versatility while operating in new environments. 7+ years of Project Manager experience Functional experience includes Project Management, Process Management, Delivery Management and understanding requirements.
Skills
PMP Certified
Certified Scrum Master
Domain expertise in US Benefits comprising Health & Welfare
Project Monitoring
Strong Analytical skills and hands-on experience on Process Management and Project Management. Worked on Clarity and Workboard.
Conceptualizing Development Projects
Business Process Tools – Microsoft tools Word, Excel, Power Point, Visio, MS Project.
Project Records
Databases – DB2, Sybase
Project Methodology – Waterfall model, Agile/adaptive model
Sr Project Manager, 05/2019 - 03/2020 T-Mobile – Lexington, KY,
Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Directed offsite team design, transition and standardization of 10+ processes, resulting in maximized team resources and management.
Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Supported and executed simultaneous delivery of various sub- projects of main migration project.
Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
Maintained schedules to meet key milestones at every project phase.
Gathered project requirements through interactions, meetings and walk throughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mock-ups.
Closely collaborated with project members to identify and quickly address problems.
Conduct weekly Client status meetings with Client as well as internal teams. Increase frequency if needed.
Oversee issue review and resolution as day to day contact for complex client issues.
Collaboration with cross team resources including payroll, vendor exports, call center and SBU contacts.
Monitors and ensures quality deliverables.
Leads core team and key field resources to develop and monitor deployment schedule, strategies, and tools to support implementation of programs.
Communicate updates on major milestones and keeps all key stakeholders and Business owners informed of progress and issues.
Identify any area which might increase overall cost/effort during project implementation Track and analyze areas of risk to avoid risky activities by identifying and managing critical paths and risk areas.
Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions.
Ensures program milestones are accomplished and ensures overall committed timelines are met.
Documents all major plan changes in scope, approach, and date delivery.
Perform Change management Work in Offshore-Onshore model and manage work with Offshore team.
Service Delivery Manager/Project Manager, 01/2009 - 05/2019 Massachusetts Institute Of Technology – Boston, MA,
Planned and managed full project lifecycles, from conception through final completion.
Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
Interfaced effectively with key accounts, answering questions and delivering exceptional service.
Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
Contributed to internal and external account reviews.
Facilitated completion of deliveries and verified all documentation.
Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
Met with business leaders to better understand IT issues that negatively impacted businesses.
Attended staff and client meetings and served as liaison to manage operations for account.
Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
Oversee and manages operations of business unit(s) with overall responsibility for account (i.e. Service delivery, account management, operations).
Partner with client(s) to provide product/service solutions, problem resolution and to develop new business.
Partner with Vendors including Life Insurance, Health Plans and FSA Plan vendors, to provide streamline services.
Maintain contracted service levels resulting in customer satisfaction.
Ensure client relationships and satisfaction by consistent delivery of quality products.
Functional System Analyst, 02/2006 - 01/2009 Hewitt Associates – City, STATE,
Developed flowcharts and diagrams to describe and lay out logical operational steps.
Assessed business needs and problem areas to create focused solutions.
Collaborated closely with upper management to drive strategy through development and implementation of new processes.
Mapped processes to holistically examine business flow and identify improvement opportunities.
Customization of various modules as per client requirements and creating Test Plan to set appropriate expectations for audience and to provide regular, unbiased reporting of project progress.
Coordinating with PA (Programmer Analyst) for client customization which requires JSP changes.
Verifying system by doing testing as per given Test Plan.
Responsible for System analysis and creating artifacts for same and giving hand-off to co-workers for related changes required in system.
Scheduling Meetings to give status to LSA (Lead System Analyst) and giving overall update for Project.
Involved in Defect finding, tracking and resolution.
Conducting handoffs/requirement meetings with multiple geographical locations.
Data selection, modification, manipulation within DB2 tables through use of SQL.
Creating flows on system as per Client requirements and create artifacts for same.
Working on transition plan to hand off client to ongoing teams. This includes handoff on implemented modules, test plans.
Coaching co-associates and trains them to work on different H&W processes.
Lecturer, 01/2005 - 02/2006 Institute Of Technology & Management, Bhilwara – City, STATE,
Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
Designed and distributed lecture handouts to round out material and increase student understanding.
Education
Bachelor of Engineering: Information Technology, Expected in 05/2004 - University of Rajasthan - Rajasthan, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.