Sr. Project Manager Resume Example

Projects: Worked on multiple projects such as:

• Samsung Home Delivery - Integrating with Samsung to home deliver the product(s) to the customers, thereby improving the customer experience and operational efficiency
• Enhanced Pre-Order - Offering discounts on off the shelf products when making pre-orders.
• In-Store scheduling - The scheduling process is very complicated to get an appointment of a GeekSquad agent for any repairs or installations. This project will improve the scheduling process, thereby enhancing the customer visibility for appointments available and thereby their experience by sending them text messages, email notifications, voice mails, enhanced and easy to use UI.

PM/SM Duties: 

• Created, managed and maintained project plan, schedule and budget for each individual project and the overall projects released in each fiscal year.
• Worked with Architects, Developers, UI/UX teams to discuss, create and provide the solutions for the overall multiple systems and projects.
• Created stories for each sprint based on the story points and team velocity for the agile environment.
• Led the RAID (risks, actions, issues and dependencies) meetings, status meetings and stand up meetings during each sprint period and also for the overall project cycle(s) to discuss potential roadblocks and thereby providing solutions to overcome them.
• Performed requirements gathering through customer interviews, use case studies and developed user scenarios, use cases and mockups using UML that helped all the stakeholders to get a clear visibility of the project needs and goals.
• Led the development of SaaS solution for: tracking the inventory of off-the shelf and refurbished products, a web portal for the end customers being able to easily track and get the appointment of tech support team and also to keep track of the sales, purchases, invoices, returns, etc., of the Samsung Home Delivery program.
• Written and implemented UAT scenarios, test cases and performed UAT, system testing and regression testing.

Content Management Duties: 

• Investigate, analyze and resolve defects of TeamSite/Website new design.
• Created LiveSite components: skin, appearance XML.
• Run LiveSite content services queries to list DCR's content deployed to portal and updated DCR's content HTML code tags.
• Updated production and release branch workflows.

Project: The project is managing enrollments/claims/billing/payments to the facilities internally and also to make changes to the existing process/procedures to comply with the health exchange policies for state and federal. Transitioning from waterfall to agile methodology for the entire $2M project.

PM/BA Duties: 

• Worked with Product Owners/stakeholders in identifying and defining the scope and schedule of the project.
• Conducted project kickoff meetings on a regular basis & ensure all team members are on boarded by providing the necessary training and communication plan.
• Reported project status weekly to all the stakeholders and publish the reports on the team's SharePoint site.
• Documented RFP's, business cases, business requirement summary documents, use case diagrams, user interface documents and business rules.
• Performed, managed and documented GAP analysis.

SharePoint Support Duties: 

• Worked closely with developers for SharePoint object model during the creation of web parts, document workflow, custom lists and libraries creation.
• Created web applications, site collections and sites in accordance with the requirements gathered to provide a user friendly UI.
• Utilized central administration site to manage corporate server farm and created/extended web applications to isolate SharePoint sites.
• Created workflows to send email notifications to specified users when announcements are created.

Content Editor/Interwoven TeamSite Admin Duties: 

• Update and test taxonomy presentation templates.
• Created website pages and generate/publish HTML using SitePublisher.
• Provided technical support to Teamsite users.
• Tested new Teamsite branch for dev, staging and prod environments.
• Updated open/deploy and search/index on Teamsite servers.
• Used ManageNow to perform change management of new code releases/updates to staging and production Teamsite servers.
• Used Interwoven command line tools provided by interwoven in custom scripts, templates, workflow debugging, and search/index management.

Project: Worked on multiple projects, some of them include Shell RUMBA (Redesign, Usability, Measurement and Accessibility) project, Shell IMASD (Information and knowledge management using Intranet Application Livelink for storing and sharing business information) project.

PM Duties: 

• Developed and maintained the project plans to drive and manage the completeness of the development activities, resources and logistics for the integrated project schedule.
• Led 20+ project teams in different agile approaches (Scrum, Lean, Kanban) through process design and techniques, planning & communications, requirements gathering & prioritization, training, technical implementation & roll-out, remote and offshore teams support, and product development & release training.
• Owned the overall schedule monthly progress update, forecast, critical path and trend analysis to provide status reporting to the upper level management.
• Contributed to the development of contract strategies documents to ensure that all key dates and milestones align to the overall integrated project plan.
• Ensured adequate KPI's are setup and tracked to assess impact on cost and service performance.
• Performed System Analysis, interfaced with business partners, gathered business requirements and led the creation of functional design documents and other technical artifacts.
• Functioned as the primary face of IT to the internal customers and was the liaison between the user community and internal IT resources like development, test and application support teams.
• Led the offshore team with content management migration activities using Teamsite.
• Edited HTML and CSS files for in page editing and applied custom CSS styles using javascripts to validate data.
• Worked on enterprise portal Livelink distributed functional architecture to capture, manage, store, deliver and preserve information in support of business processes.
• Assisted and managed coordination of small/medium captial projects and resources with turnaround planning process.
• Planning, configuration, implementation and production go-live of a corporate wide enterprise SharePoint 2007 intranet solution.