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Sr. Project Manager Resume Example

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SR. PROJECT MANAGER
Summary
  • An entrepreneurial, results-driven top-notch IT Professional with over 9+ years of experience in Project, Program, Product, Portfolio and Content Management.
  • Possesses first rate communication skills to collaborate on all business levels while effectively managing and delivering the projects and programs with utmost quality within the time, scope and budget following the PMBOK principles and procedures.
  • Expert knowledge in requirements gathering, documentation, PMO functionalities and training.
  • Led and managed the launch of various Programs/Products/Projects using Agile (Scrum, XP) and Waterfall approaches on different platforms such as SaaS, Mobile, Cloud for 9+ years.
  • Dynamic entrepreneur who utilizes creativity, leadership and teamwork to design and execute solutions that creates customer value.
  • Serve point person for managers, clients, vendors, internal and external teams demonstrating excellent communication skills and problem solving abilities.
Skill Highlights

Functional Skills: 

  • Project/Program Management/Development
  • Content Management
  • SharePoint Administration/Migration
  • SDLC
  • Agile/Waterfall methodologies
  • Process Improvement
  • Budgeting and Forecasting
  • Quality Assurance & Control
  • Wireframes/UML diagrams
  • UAT

Technical/Tools Skills: 

  • MS Project
  • MS Visio
  • Team Foundation Server
  • MS Office Suite
  • Visual Studio
  • SharePoint 2010/2013
  • SharePoint Designer
  • SQL
  • Clarity
  • Oracle ATG
  • Documentum
  • Teamsite
  • Adobe CQ
  • Autonomy
  • Java
  • HTML
  • XML
  • Java scripts
  • CSS
  • Livelink
  • WebMatrix
  • SAP NetWeaver Developer studio
Accomplishments
  • Prepared and delivered Quarterly Business reviews for executive management that outlined key opportunities and provided roadmaps for exceeding projected sales targets by over 70%.
  • Contributed to savings of over $500k annually by exploring and documenting Enterprise Software Licensing business model issues and resolutions to those issues for Cisco Products and Licensing, thereby improving/enhancing customer experience.
  • Led to a 23% lift in the Net Shopping sales per visit with the Enhanced Pre-Order project development for the year 2011.
  • Wipro "Feather in My Cap" award for outstanding contribution and customer appreciation to the Shell Projects for Livelink implementation project 2007.
Professional Experience
Sr. Project ManagerMar 2012 to Current
Company Name - City, State

Project: ACT SW Simplification Initiative - The SW simplification initiative aims to simplify the customer experience around software license management by delivering intelligent networks and technology architectures built on integrated products, services and software platforms.

PM Duties: 

  • Program managed the business process & operations deliverables for the ACT Smart Licensing initiative that impact software & hardware systems of Cisco business units.
  • Led and managed the design, prototype, development and testing efforts and launch of the Cisco SaaS B2B website , namely Manufacturing Connection Online (MCO).
  • Effectively managed & led cross functional dependencies with policy owners, legal teams, customer/partner engagements, engineering, IT and commerce.
  • Managed a $5.75M budget that gives way to scalable approaches to the proposed solutions.
  • Cross track management to ensure overlaps, dependencies, risks, issues are managed for the workstream and communicated widely.
  • Involved in assessing change management & stakeholder analysis.
  • Managed global UAT execution over multiple platforms.
  • Created user acceptance test strategy, managed defect tracking process and production support process.

Content Management Duties: 

  • Collaborate with content strategists and information architects on activities related to consolidation and final migration of site content.
  • Migrated email forms, website (portal) menus/pages with all the images/documents attached to them.
  • Evaluated existing content, redeveloped content, reviewed publication methods and workflow.
  • Written and reviewed documentation and manuals regarding standard operating procedures and thus improving operating processes and procedures.
  • Provided monthly TeamSite training and technical support as needed.

SharePoint Admin Duties: 

  • Created web applications, site collections, sites, lists, document libraries according to business requirements.
  • Perform and monitor day to day activities in central administration to optimize the SharePoint farm environment.
  • Involved in configuration of SP 2010 service applications and features such as Business Connectivity Services, Taxonomy and Enterprise Managed Metadata, user profile properties, Performance Point Services, Excel Services and Records Management.
  • Used SP 2013 for creating Scorecards, dashboards, KPI's, and reports.
  • Performed several SharePoint portal administration tasks such as maintaining backup and restoration of farm, adding users and assigning roles, etc.
Project Manager/Scrum MasterJan 2010 to Feb 2012
Company Name - City, State

Projects: Worked on multiple projects such as:

  • Samsung Home Delivery - Integrating with Samsung to home deliver the product(s) to the customers, thereby improving the customer experience and operational efficiency
  • Enhanced Pre-Order - Offering discounts on off the shelf products when making pre-orders.
  • In-Store scheduling - The scheduling process is very complicated to get an appointment of a GeekSquad agent for any repairs or installations. This project will improve the scheduling process, thereby enhancing the customer visibility for appointments available and thereby their experience by sending them text messages, email notifications, voice mails, enhanced and easy to use UI.

PM/SM Duties: 

  • Created, managed and maintained project plan, schedule and budget for each individual project and the overall projects released in each fiscal year.
  • Worked with Architects, Developers, UI/UX teams to discuss, create and provide the solutions for the overall multiple systems and projects.
  • Created stories for each sprint based on the story points and team velocity for the agile environment.
  • Led the RAID (risks, actions, issues and dependencies) meetings, status meetings and stand up meetings during each sprint period and also for the overall project cycle(s) to discuss potential roadblocks and thereby providing solutions to overcome them.
  • Performed requirements gathering through customer interviews, use case studies and developed user scenarios, use cases and mockups using UML that helped all the stakeholders to get a clear visibility of the project needs and goals.
  • Led the development of SaaS solution for: tracking the inventory of off-the shelf and refurbished products, a web portal for the end customers being able to easily track and get the appointment of tech support team and also to keep track of the sales, purchases, invoices, returns, etc., of the Samsung Home Delivery program.
  • Written and implemented UAT scenarios, test cases and performed UAT, system testing and regression testing.

Content Management Duties: 

  • Investigate, analyze and resolve defects of TeamSite/Website new design.
  • Created LiveSite components: skin, appearance XML.
  • Run LiveSite content services queries to list DCR's content deployed to portal and updated DCR's content HTML code tags.
  • Updated production and release branch workflows.
Business Analyst III/Project ManagerJun 2009 to Dec 2009
Company Name - City, State

Project: The project is managing enrollments/claims/billing/payments to the facilities internally and also to make changes to the existing process/procedures to comply with the health exchange policies for state and federal. Transitioning from waterfall to agile methodology for the entire $2M project.

PM/BA Duties: 

  • Worked with Product Owners/stakeholders in identifying and defining the scope and schedule of the project.
  • Conducted project kickoff meetings on a regular basis & ensure all team members are on boarded by providing the necessary training and communication plan.
  • Reported project status weekly to all the stakeholders and publish the reports on the team's SharePoint site.
  • Documented RFP's, business cases, business requirement summary documents, use case diagrams, user interface documents and business rules.
  • Performed, managed and documented GAP analysis.

SharePoint Support Duties: 

  • Worked closely with developers for SharePoint object model during the creation of web parts, document workflow, custom lists and libraries creation.
  • Created web applications, site collections and sites in accordance with the requirements gathered to provide a user friendly UI.
  • Utilized central administration site to manage corporate server farm and created/extended web applications to isolate SharePoint sites.
  • Created workflows to send email notifications to specified users when announcements are created.

Content Editor/Interwoven TeamSite Admin Duties: 

  • Update and test taxonomy presentation templates.
  • Created website pages and generate/publish HTML using SitePublisher.
  • Provided technical support to Teamsite users.
  • Tested new Teamsite branch for dev, staging and prod environments.
  • Updated open/deploy and search/index on Teamsite servers.
  • Used ManageNow to perform change management of new code releases/updates to staging and production Teamsite servers.
  • Used Interwoven command line tools provided by interwoven in custom scripts, templates, workflow debugging, and search/index management.
Project Manager/Web Content ManagerApr 2005 to Apr 2009
Company Name - City, State

Project: Worked on multiple projects, some of them include Shell RUMBA (Redesign, Usability, Measurement and Accessibility) project, Shell IMASD (Information and knowledge management using Intranet Application Livelink for storing and sharing business information) project.

PM Duties: 

  • Developed and maintained the project plans to drive and manage the completeness of the development activities, resources and logistics for the integrated project schedule.
  • Led 20+ project teams in different agile approaches (Scrum, Lean, Kanban) through process design and techniques, planning & communications, requirements gathering & prioritization, training, technical implementation & roll-out, remote and offshore teams support, and product development & release training.
  • Owned the overall schedule monthly progress update, forecast, critical path and trend analysis to provide status reporting to the upper level management.
  • Contributed to the development of contract strategies documents to ensure that all key dates and milestones align to the overall integrated project plan.
  • Ensured adequate KPI's are setup and tracked to assess impact on cost and service performance.
  • Performed System Analysis, interfaced with business partners, gathered business requirements and led the creation of functional design documents and other technical artifacts.
  • Functioned as the primary face of IT to the internal customers and was the liaison between the user community and internal IT resources like development, test and application support teams.
  • Led the offshore team with content management migration activities using Teamsite.
  • Edited HTML and CSS files for in page editing and applied custom CSS styles using javascripts to validate data.
  • Worked on enterprise portal Livelink distributed functional architecture to capture, manage, store, deliver and preserve information in support of business processes.
  • Assisted and managed coordination of small/medium captial projects and resources with turnaround planning process.
  • Planning, configuration, implementation and production go-live of a corporate wide enterprise SharePoint 2007 intranet solution.
Education
Bachelor of Engineering, Computer Science Satyamamba Institute of Science and Technology - City, India
Internship Experience
Company Name - City, StateInternshipJan 2003 to Apr 2003

Contributed to a project for re-engineering of the standard credit appraisal system.

Company Name - City, StateInternshipFeb 2004 to May 2004

Responsible for developing a centralized database for administration division for storage of key employee related information.

Company Name - City, StateInternshipNov 2004 to Feb 2005

Designed an intranet website for the HR department to function as a team space, library, news and photowall.

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Resume Overview

School Attended

  • Satyamamba Institute of Science and Technology

Job Titles Held:

  • Sr. Project Manager
  • Project Manager/Scrum Master
  • Business Analyst III/Project Manager
  • Project Manager/Web Content Manager
  • Internship

Degrees

  • Bachelor of Engineering , Computer Science

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