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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Instrumental Project Manager bringing 14+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Have worked on a diverse set of projects in roles demanding flexibility, quality, and versatility while operating in new environments. 7+ years of Project Manager experience Functional experience includes Project Management, Process Management, Delivery Management and understanding requirements.

Skills
  • Certified Scrum Master
  • PMP Certified
  • Databases - DB2, Sybase
  • Project Methodology - Waterfall model, Agile/adaptive model
  • Business Process Tools - Microsoft tools Word, Excel, Power Point, Visio, MS Project.
  • Others - CM Synergy, Ultra Edit, Rapid SQL, JIRA, Agile, Scrum
  • Project manager supervision
  • Coordinating team projects
  • Managing revenue projections
  • Project lifecycle management
  • Conceptualizing development projects
  • Project records
  • Project monitoring
  • Effective project management
  • Project goal assessment
  • Project planning and development
  • Project optimization
  • Managing projects
  • Project requirements
  • Project risk assessment
  • Project scope assessment
  • Project scope understanding
  • Implementing projects
  • Leading projects
  • Microsoft Project
Work History
05/2019 to 03/2020 Sr Project Manager Honeywell | Tennessee, IL,
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Directed offsite team design, transition and standardization of 10+ processes, resulting in maximized team resources and management.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Supported and executed simultaneous delivery of various sub- projects of main migration project.
  • Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Kept project on schedule and within budget while serving as project leader.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
  • Maintained schedules to meet key milestones at every project phase.
  • Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
  • Closely collaborated with project members to identify and quickly address problems.
  • Converting all eligibility based on existing configuration for Health Benefits, Disability, Life Insurance, Flexible benefits.
  • Baselined Life insurance benefit elections for 2020 plan year based on 2019 elections to trigger true Evidence of Insurability instances.
  • Mapping HRIS files and payroll files based on new standard/rules, created new FTP sites.
  • Implemented MFA for web logins; new SSO and web links for new platform.
  • Created/configured new vendor files to go from new platform.
  • Making sure that all errors are resolved for file processing.
  • Conduct weekly Client status meetings with Client as well as internal teams. Increase frequency if needed.
  • Manage contract commitments to ensure they are delivered within cost targets and that the team(s) meets overall profit and revenue growth.
  • Oversee issue review and resolution as the day to day contact for complex client issues.
  • Collaboration with cross team resources including payroll, vendor exports, call center and SBU contacts.
  • Monitors and ensures quality deliverables.
  • Leads core team and key field resources to develop and monitor deployment schedule, strategies, and tools to support the implementation of programs.
  • Communicate updates on major milestones and keeps all key stakeholders and Business owners informed of progress and issues.
  • Identify any area which might increase the overall cost/effort during project implementation Track and analyze areas of risk to avoid risky activities by identifying and managing critical paths and risk areas.
  • Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions.
  • Ensures program milestones are accomplished and ensures overall committed timelines are met.
  • Documents all major plan changes in scope, approach, and date delivery.
  • Perform Change management Work in Offshore-Onshore model and manage work with Offshore team.
01/2009 to 05/2019 Service Delivery Manager/Project Manager University Of Massachusetts | Amherst, MA,
  • Planned and managed full project lifecycles, from conception through final completion.
  • Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
  • Interfaced effectively with key accounts, answering questions and delivering exceptional service.
  • Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
  • Contributed to internal and external account reviews.
  • Facilitated completion of deliveries and verified all documentation.
  • Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
  • Met with business leaders to better understand IT issues that negatively impacted businesses.
  • Attended staff and client meetings and served as liaison to manage operations for account.
  • Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
  • Within HW, it includes Health Benefits, Retirement Life Insurance, Group Life Insurance, Disability, FSA Plans.
  • Sybase and ADB2 tables are used to store data and all the Business logic is implemented using stored procedures.
  • Oversee and manages the operations of a business unit(s) with overall responsibility for the account (i.e.
  • Service delivery, account management, operations).
  • Partner with client(s) to provide product/service solutions, problem resolution and to develop new business.
  • Partner with Vendors including Life Insurance, Health Plans and FSA Plan vendors, to provide streamline services.
  • Maintain contracted service levels resulting in customer satisfaction.
  • Ensure client relationships and satisfaction by consistent delivery of quality products.
  • Manage contract commitments to ensure they are delivered within cost targets and that the team(s) meets overall profit and revenue growth.
  • Manage multiple new project implementations and systemic changes on a complex client.
  • Oversee issue review and resolution as the day to day contact for complex client issues.
  • Requirement gathering with the client and documentation updates as appropriate in the Life Event BRD, and Plans and Population requirements to ensure streamlined benefits administration.
  • Collaboration with cross team resources including payroll, vendor exports, call center and SBU contacts.
  • Monitors and ensures quality deliverables.
  • Leads core team and key field resources to develop and monitor deployment schedule, strategies, and tools to support the implementation of programs.
  • Communicate updates on major milestones and keeps all key stakeholders and Business owners informed of progress and issues.
  • Identify any area which might increase the overall cost/effort during project implementation Track and analyze areas of risk to avoid risky activities by identifying and managing critical paths and risk areas.
  • Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions.
  • Work in Offshore-Onshore model and manage work with Offshore team.
  • Ensures program milestones are accomplished and ensures overall committed timelines are met.
  • Documents all major plan changes in scope, approach, and date delivery Perform Change management
02/2006 to 01/2009 Functional System Analyst Hewitt Associates | City, STATE,
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Assessed business needs and problem areas to create focused solutions.
  • Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
  • Guided divestiture activities, drawing on deep understanding of various internal operational processes.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Mapped processes to holistically examine business flow and identify improvement opportunities.
  • A project for converting the existing YBR 4x site to YBR 5x in which the complete architecture was changed.
  • The project comprises of System Analysis, functionality implementations, bug Curriculum Vitae 3 fixing, branding and customizations.
  • Customization of various modules as per the client requirements and creating Test Plan to set appropriate expectations for the audience and to provide regular, unbiased reporting of project progress.
  • Coordinating with PA (Programmer Analyst) for client customization which requires JSP changes.
  • Verifying the system by doing testing as per the given Test Plan.
  • Responsible for System analysis and creating artifacts for the same and giving hand-off to co-workers for related changes required in the system.
  • Scheduling Meetings to give status to LSA (Lead System Analyst) and giving the overall update in the system for Project.
  • Involved in the Defect finding, tracking and resolution.
  • Conducting handoffs/requirement meetings with the onsite.
  • Data selection, modification, manipulation within DB2 tables through the use of SQL.
  • Creating flows on the system as per the Client requirements and create artifacts for the same.
  • Working on transition plan to hand off the client to ongoing teams. This includes the handoff on implemented modules, test plans.
  • Coaching co-associates and trains them to work on different H&W processes.
01/2005 to 02/2006 Lecturer Institute Of Technology & Management, Bhilwara | City, STATE,
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
  • Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
  • Designed and distributed lecture handouts to round out material and increase student understanding.
  • Led engaging lectures with audience awareness in mind, allowing feedback to inform lecture facilitation.
  • Participated in various campus memberships at each assigned school to promote academics and faculty development.
  • Planned lectures based on targeted learning outcomes as assigned by organizational leadership.
Education
Expected in 05/2004 Bachelor of Engineering | Information Technology University of Rajasthan, Rajasthan, GPA:
  • Graduated with 75.32 GPA
Certifications
  • Project Management Professional (PMP)
  • Certified Scrum Master (CSM)

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Resume Overview

School Attended

  • University of Rajasthan

Job Titles Held:

  • Sr Project Manager
  • Service Delivery Manager/Project Manager
  • Functional System Analyst
  • Lecturer

Degrees

  • Bachelor of Engineering

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