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Professional Summary
Instrumental Project Manager bringing 14+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Have worked on a diverse set of projects in roles demanding flexibility, quality, and versatility while operating in new environments. 7+ years of Project Manager experience Functional experience includes Project Management, Process Management, Delivery Management and understanding requirements.
Skills
Certified Scrum Master
PMP Certified
Databases - DB2, Sybase
Project Methodology - Waterfall model, Agile/adaptive model
Business Process Tools - Microsoft tools Word, Excel, Power Point, Visio, MS Project.
05/2019 to 03/2020Sr Project ManagerHoneywell | Tennessee, IL,
Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Directed offsite team design, transition and standardization of 10+ processes, resulting in maximized team resources and management.
Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
Supported and executed simultaneous delivery of various sub- projects of main migration project.
Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
Kept project on schedule and within budget while serving as project leader.
Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
Maintained schedules to meet key milestones at every project phase.
Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
Closely collaborated with project members to identify and quickly address problems.
Converting all eligibility based on existing configuration for Health Benefits, Disability, Life Insurance, Flexible benefits.
Baselined Life insurance benefit elections for 2020 plan year based on 2019 elections to trigger true Evidence of Insurability instances.
Mapping HRIS files and payroll files based on new standard/rules, created new FTP sites.
Implemented MFA for web logins; new SSO and web links for new platform.
Created/configured new vendor files to go from new platform.
Making sure that all errors are resolved for file processing.
Conduct weekly Client status meetings with Client as well as internal teams. Increase frequency if needed.
Manage contract commitments to ensure they are delivered within cost targets and that the team(s) meets overall profit and revenue growth.
Oversee issue review and resolution as the day to day contact for complex client issues.
Collaboration with cross team resources including payroll, vendor exports, call center and SBU contacts.
Monitors and ensures quality deliverables.
Leads core team and key field resources to develop and monitor deployment schedule, strategies, and tools to support the implementation of programs.
Communicate updates on major milestones and keeps all key stakeholders and Business owners informed of progress and issues.
Identify any area which might increase the overall cost/effort during project implementation Track and analyze areas of risk to avoid risky activities by identifying and managing critical paths and risk areas.
Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions.
Ensures program milestones are accomplished and ensures overall committed timelines are met.
Documents all major plan changes in scope, approach, and date delivery.
Perform Change management Work in Offshore-Onshore model and manage work with Offshore team.
01/2009 to 05/2019Service Delivery Manager/Project ManagerUniversity Of Massachusetts | Amherst, MA,
Planned and managed full project lifecycles, from conception through final completion.
Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
Interfaced effectively with key accounts, answering questions and delivering exceptional service.
Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
Contributed to internal and external account reviews.
Facilitated completion of deliveries and verified all documentation.
Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
Met with business leaders to better understand IT issues that negatively impacted businesses.
Attended staff and client meetings and served as liaison to manage operations for account.
Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
Within HW, it includes Health Benefits, Retirement Life Insurance, Group Life Insurance, Disability, FSA Plans.
Sybase and ADB2 tables are used to store data and all the Business logic is implemented using stored procedures.
Oversee and manages the operations of a business unit(s) with overall responsibility for the account (i.e.
Service delivery, account management, operations).
Partner with client(s) to provide product/service solutions, problem resolution and to develop new business.
Partner with Vendors including Life Insurance, Health Plans and FSA Plan vendors, to provide streamline services.
Maintain contracted service levels resulting in customer satisfaction.
Ensure client relationships and satisfaction by consistent delivery of quality products.
Manage contract commitments to ensure they are delivered within cost targets and that the team(s) meets overall profit and revenue growth.
Manage multiple new project implementations and systemic changes on a complex client.
Oversee issue review and resolution as the day to day contact for complex client issues.
Requirement gathering with the client and documentation updates as appropriate in the Life Event BRD, and Plans and Population requirements to ensure streamlined benefits administration.
Collaboration with cross team resources including payroll, vendor exports, call center and SBU contacts.
Monitors and ensures quality deliverables.
Leads core team and key field resources to develop and monitor deployment schedule, strategies, and tools to support the implementation of programs.
Communicate updates on major milestones and keeps all key stakeholders and Business owners informed of progress and issues.
Identify any area which might increase the overall cost/effort during project implementation Track and analyze areas of risk to avoid risky activities by identifying and managing critical paths and risk areas.
Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions.
Work in Offshore-Onshore model and manage work with Offshore team.
Ensures program milestones are accomplished and ensures overall committed timelines are met.
Documents all major plan changes in scope, approach, and date delivery Perform Change management
02/2006 to 01/2009Functional System AnalystHewitt Associates | City, STATE,
Developed flowcharts and diagrams to describe and lay out logical operational steps.
Assessed business needs and problem areas to create focused solutions.
Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
Guided divestiture activities, drawing on deep understanding of various internal operational processes.
Documented procedures and business processes and shared information with appropriate stakeholders.
Collaborated closely with upper management to drive strategy through development and implementation of new processes.
Resolved malfunctions with systems and programs through troubleshooting.
Mapped processes to holistically examine business flow and identify improvement opportunities.
A project for converting the existing YBR 4x site to YBR 5x in which the complete architecture was changed.
The project comprises of System Analysis, functionality implementations, bug Curriculum Vitae 3 fixing, branding and customizations.
Customization of various modules as per the client requirements and creating Test Plan to set appropriate expectations for the audience and to provide regular, unbiased reporting of project progress.
Coordinating with PA (Programmer Analyst) for client customization which requires JSP changes.
Verifying the system by doing testing as per the given Test Plan.
Responsible for System analysis and creating artifacts for the same and giving hand-off to co-workers for related changes required in the system.
Scheduling Meetings to give status to LSA (Lead System Analyst) and giving the overall update in the system for Project.
Involved in the Defect finding, tracking and resolution.
Conducting handoffs/requirement meetings with the onsite.
Data selection, modification, manipulation within DB2 tables through the use of SQL.
Creating flows on the system as per the Client requirements and create artifacts for the same.
Working on transition plan to hand off the client to ongoing teams. This includes the handoff on implemented modules, test plans.
Coaching co-associates and trains them to work on different H&W processes.
01/2005 to 02/2006LecturerInstitute Of Technology & Management, Bhilwara | City, STATE,
Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
Designed and distributed lecture handouts to round out material and increase student understanding.
Led engaging lectures with audience awareness in mind, allowing feedback to inform lecture facilitation.
Participated in various campus memberships at each assigned school to promote academics and faculty development.
Planned lectures based on targeted learning outcomes as assigned by organizational leadership.
Education
Expected in 05/2004Bachelor of Engineering | Information TechnologyUniversity of Rajasthan, Rajasthan, GPA:
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