Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Senior Project Manager with top-notch implementation, product management and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in leading teams using Agile and Waterfall planning and deployment techniques.

  • Cost Control
  • Issue Resolution
  • Project Scheduling
  • Stakeholder Relations
  • Risk Mitigation Planning
  • Process Evaluation and Enhancement
  • Budget Coordination
  • Agile Methodologies
  • Presentation and Facilitation
  • Product Development
Work History
11/2016 to Current Sr. Project Manager Adp | Saint Louis, MO,
  • Planned, directed and coordinated multiple enterprise-wide projects ranging in value from $1M to $15M in the areas of Electronic Payments, Communications, Systems Integration and Business Process Improvement
  • Lead the implementation, timeline, and communication strategy for an Enterprise Electronic Payments and Voucher product for Hotel, Meal and Transportation issuance for over 200 domestic airports
  • Managed project team composed of over 10 local and remote teams (+80 resources) and external vendors, demonstrating flexibility and adaptability to changes in roles and responsibilities
  • Led Customer Notification program that expanded operational notification coverage from 35% to over 90% of the average planeload
  • Managed training and onboarding of Automated Compensation platform for over 12,500 Airport Managers, Training Managers, and Frontline Agents across +240 Airports and 3 countries
  • Developed teaching aids such as training demonstration models and Application Explainer videos using PowerPoint and Adobe Creative Cloud
  • Produced Burn-down and spending reports each month, updating customers and senior leaders on progress and roadblocks
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements
  • Kept project teams on-task with proactive control of budgets, schedules and scopes
04/2015 to 11/2016 Crew Resource Manager Northwell Health | Yorktown Heights, NY,
  • Managed the Daily and Future scheduling activities of +50 Crew Resource Schedulers, who coordinate the schedule and performance for +1200 team members based in Charlotte, Washington, DC, Philadelphia and Phoenix
  • Prioritized staffing decisions, based on engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations
  • Confirmed that resource schedulers are scheduled on assignments and provided development activities that support their career goals
  • Led "business-side" aspects of crew technology development, processes planning and implementation, and resolutions of development problems, training, and communication
  • Collaborated with Flight Department, Flight Service, Labor Relations, IT and other departments, to develop implementation plans, identify dependencies, and timelines
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Developed learning content based upon design, training brand, and templates (Storyboard, WBTs, PowerPoints, Quick Reference Guides, other job aides, Facilitator Guides, videos, games, knowledge checks
05/2012 to 04/2015 Associate Project Manager United States Postal Service | City, STATE,
  • Led the strategy, implementation and integration of multiple Supply Chain Technology projects ranging in value from $500K to $120M throughout entire life-cycle, from project scope to commercial operation
  • Managed project scope, budget, project burn charts, presentations to IT/Business, Agile Ceremonies (daily stand-up, backlog grooming, retrospective sessions, etc.)
  • Communicated progress through regular governance and status updates, advised leaders on key issues/constraints and predicted program demands and recommended reallocation or augmentation of existing resources as necessary
  • Represented USPS in regulatory hearings with internal and external organization representatives to negotiate new revenue channels and union labor relations strategies
  • Promoted project success and team member safety by coordinating proactive and thorough training programs
  • Led national re-branding of Mailing products (Priority Mail, Priority Mail Express, Priority Mail Flat Rate, and First-Class Package Services) including integrating modern technologies such as QR codes, NFC, and Augmented Reality tracking solutions
  • Utilized talents in project management, organization and time management to successfully juggle simultaneous tasks and clients
Expected in 06/2020 Bachelor of Science | IT Management Western Governors University, Salt Lake City, UT GPA:

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School Attended

  • Western Governors University

Job Titles Held:

  • Sr. Project Manager
  • Crew Resource Manager
  • Associate Project Manager


  • Bachelor of Science

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