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Professional Summary
Experienced Senior Project Manager with top-notch implementation, product management and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in leading teams using Agile and Waterfall planning and deployment techniques.
Skills
Cost Control
Issue Resolution
Project Scheduling
Stakeholder Relations
Risk Mitigation Planning
Process Evaluation and Enhancement
Budget Coordination
Agile Methodologies
Presentation and Facilitation
Product Development
Work History
11/2016 to CurrentSr. Project ManagerAdp | Saint Louis, MO,
Planned, directed and coordinated multiple enterprise-wide projects ranging in value from $1M to $15M in the areas of Electronic Payments, Communications, Systems Integration and Business Process Improvement
Lead the implementation, timeline, and communication strategy for an Enterprise Electronic Payments and Voucher product for Hotel, Meal and Transportation issuance for over 200 domestic airports
Managed project team composed of over 10 local and remote teams (+80 resources) and external vendors, demonstrating flexibility and adaptability to changes in roles and responsibilities
Led Customer Notification program that expanded operational notification coverage from 35% to over 90% of the average planeload
Managed training and onboarding of Automated Compensation platform for over 12,500 Airport Managers, Training Managers, and Frontline Agents across +240 Airports and 3 countries
Developed teaching aids such as training demonstration models and Application Explainer videos using PowerPoint and Adobe Creative Cloud
Produced Burn-down and spending reports each month, updating customers and senior leaders on progress and roadblocks
Developed long-term business strategy by using customer feedback to identify necessary process improvements
Kept project teams on-task with proactive control of budgets, schedules and scopes
04/2015 to 11/2016Crew Resource ManagerNorthwell Health | Yorktown Heights, NY,
Managed the Daily and Future scheduling activities of +50 Crew Resource Schedulers, who coordinate the schedule and performance for +1200 team members based in Charlotte, Washington, DC, Philadelphia and Phoenix
Prioritized staffing decisions, based on engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations
Confirmed that resource schedulers are scheduled on assignments and provided development activities that support their career goals
Led "business-side" aspects of crew technology development, processes planning and implementation, and resolutions of development problems, training, and communication
Collaborated with Flight Department, Flight Service, Labor Relations, IT and other departments, to develop implementation plans, identify dependencies, and timelines
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Managed quality assurance program including on site evaluations, internal audits and customer surveys
Developed learning content based upon design, training brand, and templates (Storyboard, WBTs, PowerPoints, Quick Reference Guides, other job aides, Facilitator Guides, videos, games, knowledge checks
05/2012 to 04/2015Associate Project ManagerUnited States Postal Service | City, STATE,
Led the strategy, implementation and integration of multiple Supply Chain Technology projects ranging in value from $500K to $120M throughout entire life-cycle, from project scope to commercial operation
Communicated progress through regular governance and status updates, advised leaders on key issues/constraints and predicted program demands and recommended reallocation or augmentation of existing resources as necessary
Represented USPS in regulatory hearings with internal and external organization representatives to negotiate new revenue channels and union labor relations strategies
Promoted project success and team member safety by coordinating proactive and thorough training programs
Led national re-branding of Mailing products (Priority Mail, Priority Mail Express, Priority Mail Flat Rate, and First-Class Package Services) including integrating modern technologies such as QR codes, NFC, and Augmented Reality tracking solutions
Utilized talents in project management, organization and time management to successfully juggle simultaneous tasks and clients
Education
Expected in 06/2020Bachelor of Science | IT Management Western Governors University, Salt Lake City, UTGPA:
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