SEARCH

Sr. Project Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SR. PROJECT MANAGER
Professional Summary

Talented Sr. Project Manager offering 7 years' experience and top-notch abilities in organizing workflows, solving complex problems and making accurate decisions based on sound judgment and analytical strengths. Experienced with leading teams driving Implementation, Software Development and Process Improvement projects. Seeking to bring knowledge and abilities to new position with growing team.

Skills
  • Cost control
  • Issue resolution
  • Project scheduling
  • Stakeholder relations
  • Documentation management
  • Quality assurance
  • Risk mitigation planning
  • Cost analysis and savings
  • Task delegation
  • Evaluations
  • Invoice and payment processing
  • Risk management
  • Adult learning theories
  • Process evaluation and enhancement
  • New hire on-boarding
  • Budget coordination
  • Policy and procedure improvements
  • Agile methodologies
  • Presentation and facilitation
Work History
Sr. Project Manager, 11/2016 to Current
American Airlines – Fort Worth, TX
  • Planned, directed and coordinated multiple enterprise-wide projects ranging in value from $1M to $15M in the areas of Electronic Payments, Communications, Systems Integration and Business Process Improvement
  • Lead the implementation, timeline, and communication strategy for an Enterprise Electronic Payments and Voucher product for Hotel, Meal and Transportation issuance for over 200 domestic airports
  • Managed project team composed of over 10 local and remote teams (+80 resources) and external vendors, demonstrating flexibility and adaptability to changes in roles and responsibilities
  • Led Customer Notification program that expanded operational notification coverage from 35% to over 90% of the average planeload
  • Managed training and onboarding of Automated Compensation platform for over 12,500 Airport Managers, Training Managers, and Frontline Agents across +240 Airports and 3 countries
  • Developed teaching aids such as training demonstration models and Application Explainer videos using PowerPoint and Adobe Creative Cloud
  • Produced Burn-down and spending reports each month, updating customers and senior leaders on progress and roadblocks
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements
  • Kept project teams on-task with proactive control of budgets, schedules and scopes
Crew Resource Manager, 04/2015 to 11/2016
American Airlines – Fort Worth, TX
  • Managed the Daily and Future scheduling activities of +50 Crew Resource Schedulers, who coordinate the schedule and performance for +1200 team members based in Charlotte, Washington, DC, Philadelphia and Phoenix
  • Prioritized staffing decisions, based on engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations
  • Confirmed that resource schedulers are scheduled on assignments and provided development activities that support their career goals
  • Led "business-side" aspects of crew technology development, processes planning and implementation, and resolutions of development problems, training, and communication
  • Collaborated with Flight Department, Flight Service, Labor Relations, IT and other departments, to develop implementation plans, identify dependencies, and timelines
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Developed learning content based upon design, training brand, and templates (Storyboard, WBTs, PowerPoints, Quick Reference Guides, other job aides, Facilitator Guides, videos, games, knowledge checks
Associate Project Manager, 05/2012 to 04/2015
United States Postal Service – Detroit, MI
  • Led the strategy, implementation and integration of multiple Supply Chain Technology projects ranging in value from $500K to $120M throughout entire life-cycle, from project scope to commercial operation
  • Managed project scope, budget, project burn charts, presentations to IT/Business, Agile Ceremonies (daily stand-up, backlog grooming, retrospective sessions, etc.)
  • Communicated progress through regular governance andstatus updates, advised leaders on key issues/constraints and predicted program demands and recommended reallocation or augmentation of existing resources as necessary
  • Represented USPS in regulatory hearings with internal and external organization representatives to negotiate new revenue channels and union labor relations strategies
  • Promoted project success and team member safety by coordinating proactive and thorough training programs
  • Led national re-branding of Mailing products (Priority Mail, Priority Mail Express, Priority Mail Flat Rate, and First-Class Package Services) including integrating modern technologies such as QR codes, NFC, and Augmented Reality tracking solutions
  • Utilized talents in project management, organization and time management to successfully juggle simultaneous tasks and clients
Education
Bachelor of Science: IT Management , Expected in 06/2020
Western Governors University - Salt Lake City, UT
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • American Airlines
  • United States Postal Service

School Attended

  • Western Governors University

Job Titles Held:

  • Sr. Project Manager
  • Crew Resource Manager
  • Associate Project Manager

Degrees

  • Bachelor of Science : IT Management , Expected in 06/2020

Similar Resumes

View All
Sr.-Technical-Project-Manager-resume-sample

Sr. Technical Project Manager

Quintiles Pharmaceutical

Cumming, Georgia