Results-oriented Liability Adjuster with diverse background in management and customer service. Dedicated to
providing excellent customer service and making operational and procedural improvements. Offer advanced computer
skills in MS Office Suite and other applications/systems.
Unsurpassed work ethic
Microsoft Office Suite expert
Supervision and training
Exceptional telephone etiquette
Accomplished with mobile devices
Company NameCity, StateSr. Project Coordinator08/2015 to Current
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Monitored team progress and enforced deadlines. Served as the single point of contact for project scheduling and changes.
Executed proof of concept implementations to validate product feasibility. Collaborated with cross-functional teams to draft project schedules and plans.
Works on projects of moderate scope where analysis of situation or data requires a review of identifiable factors.
Collaborated with cross-functional teams to draft project schedules and plans.
Company NameCity, StateLiability Claims Adjuster05/2014 to 08/2016
As a Liability Claims Adjuster, I investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
Also, I contact or interview claimants, doctors, medical specialists, or employers to get additional information.
Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
Also, I pay and process claims within designated authority level.
Results: Within first thirty days of employment earned a reputation of an integral part of the company and received/earned the following: Certificate for the most Auto Repair Xpress appointments in the shortest time frame.
Within the first sixty days I received a pay raise and also certificate for 100% satisfactory customer service surveys.
Removed from probationary period thirty days early due to closing a large amount of claims with 100% accuracy and 100 percent TPA call reviews.
Company NameCity, StateIOS Advisor01/2012 to 05/2014
As an iOS Advisor, I provide technical support and customer service to consumer customers on their iPad, iPhone or iPod.
I have the opportunity to help our valued Mac and Windows customers with questions and troubleshooting, to help them get the most out of their Apple products.
I am required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognizing more complex problems and escalating accordingly.
Results: Helped drive a 90% increase in customer satisfaction (as measured by a customer survey in 2012 & 2013).
Created automated daily stats report that reduced inaccuracies and provided management with an important decision making tool.
Company NameCity, StateAdministrative Assistant01/2008 to 01/2012
as Administrative Assistant to the Executive Director, assume receptionist
duties, greet public and refer them
appropriate staff members, answer phone, route calls, and take messages.
staff with administrative duties as requested, cooperate in the maintenance
and/or modification of agency
collection system, oversee database management for quality assurance, and
provide training to staff on database
encoding and functioned as primary liaison to customers and ensured a
consistently positive customer
Helped drive a 10% increase in customer satisfaction (as measured by a customer
survey in 2011).
automated daily stats report that reduced inaccuracies and provided management
with an important
Quickly became a trusted
assistant to the company president, executive staff and office manager and
reputation for maintaining a positive
attitude and producing high-quality work.
Company NameCity, StateOffice Manager/Assistant Manager08/1999 to 01/2008
Repeatedly promoted during 8-year tenure with UPS Store, culminating in current responsibility for coordinating all office functions and supervising a team of four administrative professionals.
Results: Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.
Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house.
Education and Training
BBA:BUSINESS MANAGEMENT/HEALTHCARE ADMINISTRATION2000American InterContinental University, City, State, USABUSINESS MANAGEMENT/HEALTHCARE ADMINISTRATION
Accounts Payable, administrative, administrative duties, Apple, agency, attention to detail, Auto Repair, closing, Conflict resolution, customer satisfaction, customer service, data collection, database, database management, decision-making, decision making, direct marketing, Employee Relations, Staff Development & Training, frame, human
relations, insurance, Team Building, Mac, Director, mailing, office, Windows, office manager, Office Management, producing, quality, quality assurance, Xpress, receptionist, supervising, Supervision, surveys, take messages, technical support, phone, troubleshooting, workflow
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American InterContinental University
Job Titles Held:
Sr. Project Coordinator
Liability Claims Adjuster
Office Manager/Assistant Manager
BBA : BUSINESS MANAGEMENT/HEALTHCARE ADMINISTRATION 2000
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