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sr project coordinator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview
Results-oriented Liability Adjuster with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Offer advanced computer skills in MS Office Suite and other applications/systems.
Highlights
  • Process improvement
  • Organized
  • Unsurpassed work ethic
  • Results-oriented
  • Microsoft Office Suite expert
  • Detail-oriented
  • Policy/program development
  • Staff training
  • Supervision and training
  • Exceptional telephone etiquette
  • Troubleshooting proficiency
  • Accomplished with mobile devices
Work Experience
Sr. Project Coordinator, 07/2015 - Current
Seracare Life Sciences Inc Cumberland Foreside, ME,
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Monitored team progress and enforced deadlines. Served as the single point of contact for project scheduling and changes.
  • Executed proof of concept implementations to validate product feasibility. Collaborated with cross-functional teams to draft project schedules and plans.
  • Works on projects of moderate scope where analysis of situation or data requires a review of identifiable factors.
  • Collaborated with cross-functional teams to draft project schedules and plans.
Liability Claims Adjuster, 05/2014 - 08/2016
Sedgwick Claims Management Services, Inc. Aurora, IL,
  • As a Liability Claims Adjuster, I investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
  • Also, I contact or interview claimants, doctors, medical specialists, or employers to get additional information.
  • Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
  • Also, I pay and process claims within designated authority level.
  • Results: Within first thirty days of employment earned a reputation of an integral part of the company and received/earned the following: Certificate for the most Auto Repair Xpress appointments in the shortest time frame.
  • Within the first sixty days I received a pay raise and also certificate for 100% satisfactory customer service surveys.
  • Removed from probationary period thirty days early due to closing a large amount of claims with 100% accuracy and 100 percent TPA call reviews.
IOS Advisor, 01/2012 - 05/2014
Salient Crgt Schofield Barracks, HI,
  • As an iOS Advisor, I provide technical support and customer service to consumer customers on their iPad, iPhone or iPod.
  • I have the opportunity to help our valued Mac and Windows customers with questions and troubleshooting, to help them get the most out of their Apple products.
  • I am required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognizing more complex problems and escalating accordingly.
  • Results: Helped drive a 90% increase in customer satisfaction (as measured by a customer survey in 2012 & 2013).
  • Created automated daily stats report that reduced inaccuracies and provided management with an important decision making tool.
Administrative Assistant, 2008 - 2012
SUPERIEUR AUTO BROKERS City, STATE,
  • Served as Administrative Assistant to the Executive Director, assume receptionist duties, greet public and refer them to appropriate staff members, answer phone, route calls, and take messages.
  • Assist staff with administrative duties as requested, cooperate in the maintenance and/or modification of agency data collection system, oversee database management for quality assurance, and provide training to staff on database encoding and functioned as primary liaison to customers and ensured a consistently positive customer experience
  • Results: Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in 2011).          
  • Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.
  • Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.
Office Manager/Assistant Manager, 08/1999 - 01/2008
UPS City, STATE,
  • Repeatedly promoted during 8-year tenure with UPS Store, culminating in current responsibility for coordinating all office functions and supervising a team of four administrative professionals.
  • Results: Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
  • Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.
  • Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house.
Education and Training
BBA: BUSINESS MANAGEMENT/HEALTHCARE ADMINISTRATION, Expected in 2000
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American InterContinental University - Hoffman Estates, IL
GPA:
Status - BUSINESS MANAGEMENT/HEALTHCARE ADMINISTRATION
Skills
Accounts Payable, administrative, administrative duties, Apple, agency, attention to detail, Auto Repair, closing, Conflict resolution, customer satisfaction, customer service, data collection, database, database management, decision-making, decision making, direct marketing, Employee Relations, Staff Development & Training, frame, human relations, insurance, Team Building, Mac, Director, mailing, office, Windows, office manager, Office Management, producing, quality, quality assurance, Xpress, receptionist, supervising, Supervision, surveys, take messages, technical support, phone, troubleshooting, workflow

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Resume Overview

School Attended

  • American InterContinental University

Job Titles Held:

  • Sr. Project Coordinator
  • Liability Claims Adjuster
  • IOS Advisor
  • Administrative Assistant
  • Office Manager/Assistant Manager

Degrees

  • BBA

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