ad, analytical skills, AS400, billing, business process re-engineering, central point of contact, customer relationship management, client, clients, customer satisfaction, Customer Service, data collection, data validation, delivery, designing, documentation, e-mail, ERP, Finance, functional, Insurance, leadership, logic, Director, mainframe, market, Marketing, Access database, Works, Oracle, order entry, Order Management, payroll, Pricing, pricing strategy, pricing strategies, processes, Product Marketing, Coding, Purchasing, quality, Quality Assurance, research, sales, SAP, Six Sigma, SLA, strategic, Supply Chain, phone, web site, website, workflow
Sr. Pricing & Data Control Specialist December 2013 to CurrentCertainTeed － Malvern, PA
Pricing & Data Control Specialist is responsible for process and systems controls to ensure integrity and accuracy in product pricing for CertainTeed's Siding Products Group.
The position performs research and analysis on price change requests to provide valuable feedback so leadership can make informed decisions on requests that have a direct impact on profitability, sales, and customer satisfaction.
Controls all changes to pricing, the customer master file, and the item master file.
Manages processes to analyze and update market pricing, customer, and product information to ensure changes are made in the most efficient and accurate manner.
Leading SAP data validation efforts for our department as we move from our legacy AS400 system to our new ERP system.
Pricing Analyst April 2008 to December 2013Ricoh Americas Corporation － Malvern, PA
Championed with the physical production and accuracy of all national price lists maintained by Ricoh.
Coordinates all cross functional activities for process improvements in the NPB as well as adjustments in our pricing strategy as directed by Marketing.
Primary liaison between Product Marketing, Customer Service, and National Coding for Oracle Advanced Pricing formulation.
Assists functional leadership in addressing changes in current pricing strategy and programs directly effecting Ricoh's revenue.
Accountable for all activities associated with new product launches and ensuring Oracle systems are current and accurate.
Daily interaction with Director of Customer Service and Senior Manager of Customer Service to review Aftermarket pricing strategies.
Responsible for getting cross functional sign offs and approvals for all business requirements for NPB.
Create business requirements for NPB projects; approve MD050 documentation: manage functional testing of developed applications; manage and launch enhancements and rollouts of new capabilities in the NPB.
Sr. National Account Coordinator January 2004 to April 2008IKON Office Solutions － Malvern, PA
A central point of contact in the management and delivery of services for multiple large revenue and high order volume national accounts.
Utilize strategic and analytical skills to manage sensitive account situations that drive customer satisfaction.
Assume complete ownership of national account orders from order tracking and support through post sales and implementation support.
Enter orders into Oracle Order Management and maintain tracking log.
in an Access database.
Prior to order entry responsible for paperwork.
verification to ensure order will be billable upon delivery.
Utilize the Advanced Supply Chain Planner module to notify sales of.
equipment arrivals in our warehouses and of backorder situations.
Works with Supply Chain and Purchasing to ensure adherence to IKON SLA's.
Prepares funding packages and submits to 3rd party leasing company for.
Assists 3rd party leasing company to resolve any funding issues so IKON can recognize all possible revenue.
Customer Development Representative October 2002 to January 2004GE Transport Technologies － Ft Washington, PA
Primary contact for a portfolio of 31 accounts in the intermodal industry.
Receive, research, and respond to customer inquiries via web, e-mail or phone.
Process owner of a Six Sigma Green Belt certification project where my goal statement was to increase the hit rate of our web site to 95% by the end of May 2005.
This was achieved a month early.
Worked 11 PM to 8 AM where I was the sole contact in the service center.
Responsible for daily railroad equipment inventories to ensure agreement between carriers and intermodal services.
Implementation Specialist April 2001 to May 2002Towers Perrin － Philadelphia, PA
Work on the designing and implementing of the systems needed to provide benefit administration services to our clients.
Evaluate complex plan documents, define and document benefit plan requirements, write technical specifications, and develop integration test plans to ensure system functionality.
Revised a 17,000-employee payroll feed.
Revised specifications, forwarded specifications to the client for sign off, and finally transformed client's requirements into a revised payroll feed and program.
Working directly with programmers wrote specifications for many ad hoc programs using IF/THEN logic.
QA Analyst January 1999 to March 2001GE Financial － Ft Washington, PA
Member of a customer relationship management team responsible for documenting business procedures prior to the processes becoming web enabled.
Worked in the Quality Assurance Department performing regression and acceptance testing on enhancements to the GE Auto Insurance website and mainframe.
Utilized business process re-engineering tools (data collection, process mapping, and workflow charting) to ensure maximum efficiency and quality is achieved in the customer service department.
Co-developed macro functions on the mainframe that resulted in a %112 productivity increase and savings of $26,000 on the year.
Education and Training
B.A : PsychologyLock Haven University － Lock Haven, PAPsychology