Sr On Site Representative resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Inventory coordination
Customer relations
Continuous professional improvement
Policy and procedure improvements
Shipment preparation
Inventory auditing
Interior and exterior cleaning
Product identification
Product knowledge
Samples comparison
Restocking and display setup
Materials inspection
Order taking
Public speaking
Greeting and seating
On-site demonstrations and training
Progress reporting
Risk assessments
Event promotion
Advertising and marketing
Client assessment and analysis
Reference catalog maintenance
Item promotion
Work History
06/2007 to CurrentSr. On-Site RepresentativeTutera Senior Living | De Kalb, IL,
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
Communicated with vendors regarding back order availability, future inventory and special orders.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Educated customers on promotions to enhance sales.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers in fast-paced environment.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Consulted with outside parties to resolve discrepancies and create effective solutions.
05/2001 to 12/2007Fiels Safety RepresentativeC&W Tank Cleaning | City, STATE,
Developed standard operating procedures and document workflows for current and future process steps.
Welcomed visitors to office, communicated arrival to team and managed visit expectations.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Updated quality control standards, methods and procedures to meet compliance requirements.
Assisted clients with life skills, including personal hygiene, eating and making good choices.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Provided observations, took measurements and performed tests at various stages according to quality control plan.
Conducted training and change management processes to improve operations.
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
Calibrated instruments and repairs of gas detection monitoring equipment
01/2005 to 06/2007Field Safety and AdministrationHydrochempsc | City, STATE,
Built successful hygiene programs based on techniques such as atmospheric monitoring and noise surveys to provide ongoing worker support.
Eliminated dangerous behaviors potentially impacting worker safety in [Type] settings through careful analysis and process optimization.
Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
Provided observations, took measurements and performed tests at various stages according to quality control plan.
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
Developed standard operating procedures and document workflows for current and future process steps.
Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.
Investigated and resolved customer complaints to foster satisfaction.
Welcomed visitors to office, communicated arrival to team and managed visit expectations.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Calibrated instruments and repaired gas detection equipment.
Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
Conducted field visits and met corporate customers for business development.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
05/1988 to 05/1998SecurityPinkerton | City, STATE,
Monitored and authorized entrance and departure of [Number] employees and visitors daily.
Conducted [Timeframe] patrols of key areas to spot and control security concerns.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Reported suspicious activities and persons to law enforcement.
Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
Checked identification of all persons entering and exiting facility.
Provided excellent service to guests and employees.
Patrolled and monitored property areas via bicycle and company vehicle.
Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
Responded immediately in emergency situations, applying CPR and First Aid training.
Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations.
Reported irregularities such as fire and safety hazards to maintenance.
Education
Expected in | Accounting, Communications, First Responder Owens Community College, Perrysburg, OHGPA:
Coursework in Composition, Algebra and First Responder
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