Dedicated Senior Manager with 25+ years of exceptional management performance experience. Offering strong administrative and cross-functional collaboration skills to provide teams with support and guidance to surpass expectations in the Behavioral and Physical health care field. Managed customer service team. Well-versed in operations management and knowledge of various authoring tools to create various modalities of trainings and training materials and strategies. Also knowledgeable in instructional design, process, procedures and workforce development. Managed client New Employment Training class. Flexible and adaptable to change. Great ability to work in a team setting. Developed over 1000 online training courses and events. Used Adult learning theories in creating online, virtual, and live trainings to meet State standards.
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