Sr Manager It Portfolio Pmo Vendor Mgt Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Versatile Senior Manager who assure strategic vision and tactical direction to deliver effective solutions that solve complex business problems and drive bottom line results. Ensure continuous improvement and development of strategies, future vision, plans, processes, and systems that provide competitive advantage for the success of the company.

Specialized in Portfolio, Project/Program Management, Vendor Management, Organizational planning, Resource Management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency.

Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 10+ years of experience in field and ready to take on challenging, growth-oriented role.

  • Cross Functional Team leadership
  • Strategic Planning
  • Budgeting
  • Financial Management
  • Collaborative Leadership
  • Project Portfolio Management
  • Agile & Traditional Project Management
  • Program Management
  • Retail / ecom / Omni Channel Industry
  • Business Intelligence
  • SAP PP, MM, Workflow Management
  • Leadership
Work History
Sr. Manager, IT (Portfolio/ PMO/ Vendor Mgt.), 12/2012 to Current
Caleres City, STATE,

At Caleres, as Leader of Strategic Governance Office I am responsible for Portfolio Management, Program/Project Management and Vendor Management Office. I provide leadership across all Caleres technology platforms, with responsibility for developing and implementing Information Technology (IT) strategy for company's Wholesale, Retail, eCommerce, and Corporate teams.

As Portfolio Manager

1. I manage IT portfolio of $20M YOY, by providing strategic vision and tactical direction to deliver effective solutions that solve complex business problems and drive bottom line results.

2. Ensure continuous improvement and development of strategies, future vision, plans, processes, and systems that provide competitive advantage for three retail Omni-Channel divisions with retail stores, eCommerce, and mobile competencies.

3. Plan and drive IT Capital and Expense budgeting effort starting with sustainability investments to strategic short terms and long term initiatives.

4. I drive high-level resource management effort across IT, to keep constant pulse on bottleneck resources, supply and demand, and to plan for sequenced delivery.

5. I drive Continuous Improvement steering committee with IT and business executives to evaluate proposed and ongoing projects based on value, risk, effort, cost and strategic alignment.

6. I drive monthly Capital Commitment Committee, comprised of CEO, CIO, CFO and division Finance executive, to pitch project ideas and request budget approvals.

7. I drive monthly IT Strategic Framework scorecard to align and ensure that we are operating within our acceptable bandwidth / defined KPI’s

As leader of Program / Project Management office

1. In an effort to adapt quickly to the new conditions in the customer driven marketplace, I championed and lead the Agile transformation across IT, starting In 2017, and established the framework and governance needed for the success of this methodology.

2. Built the Project / Program management Office from ground up and established guidelines, framework and centralized management structure for Project Managers and Department teams to adhere to.

3. Currently leading key strategic initiatives to transform Caleres’ digital capability and maturity through significant investment in world-class story telling and experience-based commerce (eCommerce re-platform) for our 13 eCommerce websites, including FamousFootwear, Naturalizer and Sam Edelman.

4. Lead Retail Omni-Channel strategy development, and the three-year plan that delivered significant business and customer capabilities while growing digital sales more than 30% and enabling $15M+ in operating profit improvement through large-scale system implementations.

5. Championed the Modernization of our Datacenter by moving to Hybrid cloud solution. This effort lead to more agility and reduced architecture complexity, lead to 40% reduction in floor space and 85% reduction in power and cooling, and reduced our IT operating cost by 20%.

6. Lead a $50M Automation investment effort of our two Wholesale Distribution centers to enable the capabilities to process 100K loose pairs per day be in par with the future projection of loose pair processing which was estimated to be >50% of the total volume by 2020

I lead and mentor Project Management team of 6. In my leadership the PMO Office at Caleres not only serves the IT efforts, but also provides Program Management expertise and leadership to non-IT business functions across the organization.

As a leader of Vendor Management Office

1. Devised a budget process that examines the organization's priorities, and I use it to produce an accurate, balanced budget for the upcoming fiscal year in an effort to keep control of the organization's finances. $50M+ YOY.

2. Lead the effort of rationalizing our vendor portfolio to optimize spending and improve performance by eliminating transactional and under performing vendors and increase the footprint of strategic partners.

3. Lead the Acquisition Due Diligence effort of Allend Edmon, Vionic, and Blow fish into Caleres, by analyzing and providing a strategic roadmap of systems integration and procurement integration opportunities.

4. Established an efficient Vendor performance Management processes with a balances scorecard to ensure the reliability, quality and performance of our vendors and the services provided.

All of the above resulted in the reduction of 15 Transactional vendors, established 4 strategic partners, which resulted in an operating savings of $3M+ in 2019. I lead a Vendor Management team of 3.

Sr. Project Manager /Application Analyst, 02/2006 to 11/2012
Clipper Windpower City, STATE,
  • Responsible for the complete analysis, project management and quality assurance of multiple projects including a $4M evaluation of a new Product Lifecycle Management (PLM) tool and an SAP implementation involving the MM and PP modules.Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Mapped processes to holistically examine business flow and identify improvement opportunities.
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
Consultant, BI Analyst, 09/2004 to 01/2006
  • Support City of SanDiego Fire and Water department by evaluating consistency and importance of different business intelligence data against needs to determine optimal courses of action.
  • Developed metrics derived from raw company data to track improvements in organizational efficiency.
  • Held responsibility for analysis of Business Intelligence systems, as well as identification, training and support of a network of BI super users across operating units.
  • Documented and diagrammed all development and customizations for BI solutions.
  • Designed, configured and documented logical and physical data models and the related presentation layer in the BI application.
Master of Science: Clinical Psychology, Expected in
SDM College - Mangalore, Ujire, India,
Bachelor of Arts: Comp. Application, Psychology, English Literature, Expected in
St. Agnes College - Mangalore, India,

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School Attended
  • SDM College
  • St. Agnes College
Job Titles Held:
  • Sr. Manager, IT (Portfolio/ PMO/ Vendor Mgt.)
  • Sr. Project Manager /Application Analyst
  • Consultant, BI Analyst
  • Master of Science
  • Bachelor of Arts

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