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Sr. Manager, Employee Engagement Resume Example

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SR. MANAGER, EMPLOYEE ENGAGEMENT
Summary

15 years' experience in human resources management specializing in employee relations. Creative and resourceful business partner skilled at organizational and strategic planning. Proficient in workforce analytics and leveraging the information to create meaningful business proposals.

SPHR Certified

eCertification Project Management

Knowledge of State and Federal Labor Laws

Highlights
  • Employee Relations Consulting
  • Labor Relations Consulting
  • Change Management
  • Workforce Analytics
  • Policy Standardization and Compliance
  • Strategic Workforce Planning
  • Project Management
  • Investigations
Accomplishments

-Led a project team to develop and recommend a comprehensive performance management strategy for the Division Inbound Sales team. Adopted and rolled out October 2013.

-Provide analysis of Comcast Listens data to HR Business Partners in the Heartland Region to identify opportunities and increase engagement. Employees taking issues to leadership or HR prior to filing a Comcast Listens case has increased 53% since 2012. Cases determined to be valid and have action taken have dropped 48% since 2012.

-Led a project team to brand awareness of the employee engagement COE, increasing utilization of our services and increasing overall employee engagement. Included targeted communications and strategic overlap of training with Labor relations training.

-Conducted over 45 internal investigations in 2013.

Experience
Sr. Manager, Employee Engagement
November 2012 to CurrentComcast － Plymouth, MI
  • This position encompasses internal employee investigations, responding to labor related charges, coordinating organizational changes and integrations as well as partnering with operations to initiate proactive employee engagement initiatives.
  • Provide subject matter expertise and guidance to all functionalized HR groups within the Heartland Region to ensure consistency and compliance, this includes, but is not limited to Care, Sales, Technical Operations, Warehouse, Collections, Payment Centers and Finance.
  • Interact directly with operations on escalated issues and partner with functionalized HR Leaders to ensure positive outcomes and mitigate possible company vulnerability.
Manager, Employee Engagement
November 2010 to November 2012Comcast － Plymouth, MI
  • Pioneered this new role within Comcast to provide subject matter expertise and guidance to all functionalized HR groups to ensure consistency and compliance, this includes, but is not limited to Care, Sales, Technical Operations, Warehouse, Collections, Payment Centers and Finance.
  • Interact directly with operations on escalated issues and partner with operations and functionalized HR to ensure positive outcomes and mitigate possible company vulnerability.
Manager, Human Resources
March 2007 to October 2010Comcast － Ann Arbor, MI
  • This was a multi-functional role jointly responsible for approx 1500 employees over multiple locations.
  • Responsible for guiding the management team in HR related matters, including performance management, corrective action, performance improvement plans and compliance issues.
  • Coordinated recruiting for cross-functional, multi-geographical positions.
  • Responsible for conducting investigations and partnering with security and/or legal when necessary.
  • Continuously evaluate employee engagement and process improvements utilizing workforce analytics.
  • Lead departmental projects including development of local HR Sharepoint.
  • Contribute to timely deliverables of departmental projects.
  • Execute strategic initiatives to meet and exceed company goals and objectives.
Administrator, Human Resources
September 2003 to February 2007Comcast － Ann Arbor, MI
  • This was a multi-functional role responsible for approx 150 employees.
  • Administered HR policies and procedures.
  • Responsible for recruiting and onboarding.
  • Assisted management with corrective action and performance management.
  • Ensured compliance with federal and state law.
  • Provide support to employees in HR matters including, Disability, FMLA, Worker's Comp, Benefits, Payroll and Career Guidance.
Education
Bachelor of Arts : Linguistics, 1994Eastern Michigan University － Ypsilanti, MI, Washtenaw
Affiliations

Women in Cable Telecommunications (WICT)

Society of Human Resources Management (SHRM)

National Association of Professional Women

Detroit Economic Club

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Resume Overview

Companies Worked For:

  • Comcast

School Attended

  • Eastern Michigan University

Job Titles Held:

  • Sr. Manager, Employee Engagement
  • Manager, Employee Engagement
  • Manager, Human Resources
  • Administrator, Human Resources

Degrees

  • Bachelor of Arts : Linguistics , 1994

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