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  • SR. JUDGEMENTAL DECISIONING COORDINATOR
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SR. JUDGEMENTAL DECISIONING COORDINATOR Resume Example

Resume Score: 80%

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SR. JUDGEMENTAL DECISIONING COORDINATOR
Summary


A highly motivated banking professional with 20+ years of underwriting credit, collections and customer service with a solid knowledge of Federal credit regulations and lending guidelines. I have strong work ethics and the ability to work independently to solve problems promptly. I have experience using Capstone, Tsys, Avaya phone systems, Equifax, and Dunn and Bradstreet credit Reports.

Skills


Outstanding analytical and judgmental skills, detail oriented, while still providing reliable and consistent results. Dependable problem-solving skills with the ability to evaluate risk management.


Experience
SR. JUDGEMENTAL DECISIONING COORDINATOR05/2017 to CurrentCapital One BankGlen Allen, VA

Evaluate customers accounts to determine need to decrease available credit limits based on behavioral patterns, credit bureau information, and risk factors

Process credit line increase request using credit bureaus,spend/payment history on Capital One accounts, and deposits to accommodate customer spend as well as capture spend from competitor credit cards
Have been part of testing teams for various workflows,queues and newly implemented systems, providing feedback to improve system functionality and efficiency.

3rd Party Debt Management Specialist12/1999 to 06/2000Capital One BankGlen Allen, VA
Acted as a liaison between Capital One customers and debt agencies to service accounts in various stages of collections, using excellent negotiation skills and problem solving in the process of new account set up
Reduced charge off rate and increased Capital One revenue by curing past due accounts by using negotiation skills and offering creative solutions for customers experiencing financial difficulty
Collection Associates05/1999 to 12/1999Capital One BankGlen Allen, VAEfficiently cured accounts of delinquency by using excellent organizational skills, empathy and education customers of benefits of maintaining good credit, while collecting payments and preventing chargeoffs
Underwriter/Field Sales06/1998 to 05/1999American General FinanceRichmond, VA
Responsible for field sales, obtaining account set up from various merchants, maintain financial records set up new accounts and building customer franchising
Approved loans and credit accounts for customers by analyzing credit bureaus, financial records, employment verification, as well as conduction interview with new clients
Collected payments from clients and called delinquent accounts to arrange payments that were due or past due.
Specialized Training
Microsoft Excel and Word
Capstone
Avaya Phone Systems
Equifax Credit Reports
Dunn and Bradstreet Credit Reports
​
Community Involvement
Worked with CHAT
VA Blood Service
Habitat for Humanity
Angel Tree
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Capital One Bank
  • American General Finance

Job Titles Held:

  • SR. JUDGEMENTAL DECISIONING COORDINATOR
  • 3rd Party Debt Management Specialist
  • Collection Associates
  • Underwriter/Field Sales

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