Jessica Claire
, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Experienced Project Management Professional, implementing innovative software and internet solutions to enhance customer experiences, increase traffic, reduce expenses, and drive bottom line profit. Accomplished matrix team leader adept at developing ambitious objectives, executable plans, with full teams’ commitment. Skilled in both Agile and Waterfall Project Management Methodologies. Skilled in Compliance & Audit requirements, standards, & Disaster Recovery Methodologies.
Core Qualifications
  • Matrix & Agile Project Management Methodologies
  • Verbal and written communication
  • Project planning, Procedure development, SDLC
  • Change management, Advanced Problem Solving & Technical Support
  • Functional & Business Requirements, Systems Design Documentation
  • Compliance, Audit Processes & Disaster Recovery Methodologies
  • Detail-oriented & SQL Database Reporting
02/2020 to Current Sr. IT Project Manager Abbott Laboratories | Brooklyn, NY,
  • CX Apps OP’s Admin Teamwork Initiative Project: The Teamwork tool enables the CX Apps Operations Admins to be a more cohesive, organized, and productive team. The tool allows the team to plan and track work in an agile way. This tool and the new standard work processes increased overall productivity for the team.
  • CX Apps Operations Team Misc. Projects: Lead all Project Management related tasks for projects. Handling and maintaining incident tickets and/or issues to full resolution. Collaborate with dev teams for large-scale multifaceted changes within sprints. Ensure all Projects go through a validation process to ensure all solutions meet operations support requirements. Maintain and publish updates to IT policies, standards, and guidelines to a global network for partners and employees. Supporting the development and implementation of the IT operations roadmap. Actively provide support for Critical Applications of 95%, with an uptime of 99.9%, and reduce incidents by 20%. Additional goals to achieve zero 90+ day old tickets and 95% SLA for all apps were also have also been met by the team.
10/2007 to 02/2019 Sr IT Project Manager General Motors | Roanoke, IN,
  • TSOM – Trane Supplier Order Management Redesign Project – Redesign a Flex application into the new Enterprise approved technology Mendix application. Managed Scrum Team using Agile methodology of 2 weeks sprint cycles to deliver packages on time and supported production environment as well as ongoing maintenance of legacy systems. Serve as SME for application and provide training to internal and external users. The project came in on-time, under budget, and a high-quality product.
  • Relay Project – helped the business reconsider customer segmentation, uncover unmet needs, and conceive a new online process for homeowners to simultaneously learn about and select a new HVAC system. It provides a seamless digital experience, including insight into equipment options, price ranges, and the ability to directly schedule an appt with a dealer. It also provides dealers with higher quality leads and appts and the ability to monitor lead-to-sale conversion rates. Within the first few months, there was an increase of about 35% of the 2016 leads with a win rate.
  • Project Sprint – The team worked together with Red Ventures to deliver important changes to the Trane and AS websites to deliver incremental sales growth that increased sales leads for dealers. This work led to a 30% year-over-year increase in the 1st Qtr., and an additional $1 million in incremental revenue.
  • Led and managed over 30 plus projects building web-based applications for internal and external customers, setting deadlines, assigning responsibilities, monitoring progress, and reporting to project stakeholders.
05/2007 to 10/2007 Business Analyst 4 Wheel Parts Performance Centers | Van Nuys, CA,
  • Manage assigned projects to include supporting documentation for enhancements, gathering customer requirements, creating prototypes, specification documentation, and delivery of enhancement projects, communicating and teaming with business users, developers, and Project Managers.
  • Information gathering for System and application enhancements.
  • Review and suggest improvements to over 40 to 50 existing applications and/or websites. Manage process maps/diagrams for each Application.
  • Follow business policies and Company standards.
  • Build a library of models and reusable knowledgebase assets to produce consistent and streamlined business intelligence results.
11/2006 to 12/2006 Student The Mentor Network | Nipomo, CA,
  • Bachelor of Science Degree in Computer Science – Double Concentration: Internet and Web technology and Database Administration Projects.
  • Tasks Assigned:
  • Test Scripts; Use Case implementation and initiations; Project Management processes and methodologies used; Coding and Architectural Examples edited and used in the e-Business environment; Web & Database implementations and configurations; Dashboard creation & Implementations.
  • Produced high-quality documents, spreadsheets, & presentations for internal and customer-facing needs using MS Office suite.
Expected in 05/2007 Bachelor of Science | Computer Science, Internet and Web Technology and Database Administration Austin Peay State University, Clarksville, TN GPA:
Dean's List – All Semesters
Additional Information
  • AWARDS & CERTIFICATIONS , PMP Certificate – Membership Through March 2022; Certification – April 25th, 2025 - Meritorious Promotion: US Navy - E1 to E2 in Boot Camp; E2 – E3 in A (technical) school Honor Societies: Phi Kappa Phi; Gamma Beta Phi; Phi Theta Kappa. President's Award – Ingersoll Rand – Project Relay - a new seamless digital experience for homeowners to simultaneously learn about and select a new HVAC system, Within the first few months, there was an increase of about 35 percent of the 2016 leads with a win rate. This work led to a 30 percent year over-year increase in the first quarter, and an additional $1 million in incremental revenue in the first quarter alone. Chairman's Award - Johnson Controls – Paperless Transition Project: Overall company savings of Three Hundred and Fifty Thousand Dollars a year.

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