20+ years of progressive IT experience including 9+ years of Project/Program and Product Management experience leading cross-functional teams to plan, direct, and coordinate activities of highly complex projects to accomplish goals and objectives within a specified timeframe and budget.
3 years of release management experience in leading a large program projects.
8+ years of hands-on software developer experience in requirements analysis, design, development, test, implementation, support, and sunset.
Experience in managing products and product development. Expert knowledge of project management tools and methodologies.
Experience in the execution of Performance Management process by partnering with Human Resources and employees to set expectations, providing timely feedback, supporting development, evaluating outcomes, addressing problem areas, and rewarding performance.
Direct expertise experience in leading projects in an application development environment using the mainframe, Java, multi-tier distributed architecture, enterprise software, and related technologies.
Experience in Insurance, Healthcare and Communication Collaboration domain capabilities; Auto & Fire, Pharmacy Benefit Management & Home Delivery, Chat, Call, ClickToCall, Email, and Text.
Agile & SAFe
Human Resource Management
Sr. IT Project Manager, 05/2013 to CurrentState Farm － Richardson, TX
Accountable for delivering features and achieving expected outcomes while maintaining a focus on quality through active management of a small and persistent teams.
Drive implementation of multiple, highly complex project/program initiatives ensure to achieve strategic business goals and operational objectives.
Works with the product team to plan sprints; develop features and prioritizes product team backlog.
Analyzes product performance metrics, synthesizes learnings, iterates development and ensures compliance, risk and regulatory expectations.
Provide inputs on process improvements to gain efficiencies in the Continuous Integration and Continuous Delivery (CI-CD).
Successfully delivered features in increments to Agents, providing the reliability, availability, and maintainability of the 'Conversational Texting' product.
Successfully delivered legacy modernization project of store-view components off of host to the new Technical Platform; retired 32,000 lines of legacy code, replacing them with 6,000 lines of Java.
Successfully led a complex and large project "Help Center." Delivered chat, e-mail and click2call back capabilities into the Technical Platform for State Farm customers of Auto, Fire, Life, Bank.
Transitioned telephony-focused applications (and 45,000 users) from WAS 6.1 to the Technical Platform, improving these systems' stability, availability, and maintainability.
Delivered a Natural Language Processing capabilities for usage by State Farm Bank customers.
Migrated business-to-customer email system to a next-generation platform, used by the Bank, Agency Sales Representatives and Internet Sales Representatives.
Lifecycle Engineer, 12/2012 to 05/2013Allstate － Northbrook, IL
Managed scope, cost, quality and iterative delivery of features and expected outcomes using a small cross-functional global team.
Removed obstacles and impediments to ensure business and operational objectives are met.
Delivered STEALTH bits integration capabilities to address security risks with comprehensive and integrated solutions for Active Directory.
Delivered a server domain consolidation roadmap for Active Directory Infrastructure Services.
IT Project Manager, 05/2011 to 11/2012Solutions Consultants Express Scripts － St. Louis, MO
Accountable for delivering Home Delivery projects from inception thru implementation using Agile and global cross-functional teams.
Worked closely with cross-functional teams and resources to achieve program and project milestones within established timelines.
Delivered a major systems integration of two Healthcare companies' prescriptions ordering and refilling capabilities for Home Delivery customers.
Delivered a highly complex automated drug replenishment process capabilities to meet the Department of Defense contractual obligations.
Systems Analyst, 03/1999 to 05/2011HTC Global Services State Farm － Bloomington, IL
Performed various roles including Release Coordinator, Project Coordinator, Lead Systems Analyst and Software Developer in the P&C-Auto & Fire, and Information Security Services.
Participated in the full software development cycle including coding, testing, implementation, support and sunset.
Led solution design, taking into consideration risks, mitigations, performance, user experience, testability and reduce technical debt.
Successfully coordinated the delivery of monthly P&C program release implementations to include 90+ effort (projects, service requests, and components) changes into production during one major release weekend.
Successfully coordinated the delivery of Auto and Fire projects to include non-credit model, P&C Credit Variables, Auto Louisiana Military discount as well as Result Based Contracts of Enterprise PL/1 migration.
Analyzed, designed, developed, tested, implemented and supported software solutions for Auto and Fire lines of business: Underwriting (Credit Score, Loss History Reports, Motor Vehicle Reports) and Auto Policy Master Record Update.
Analyst Programmer, 10/1997 to 02/1999BITECH － Chennai, India
Developed and implemented Y2K solutions for Commercial Bank of Kuwait.
Professional Scrum Master 1:2017
Professional Scrum Product Owner,2017
Associate in General Insurance,2017
Foundations of Risk Management,2016
ITIL V3 Foundations,2009
Project Management Professional,2005
Associate in Insurance Services,2005
Master of Computer Applications:Computer Science,1997University of Madras － Chennai, India