Sr Information Technology Administrator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated IT Consultant offering 15+ years of experience in IT vision, development, and implementation of programs and systems. Subject matter expert in day-to-day operations, including planning, organizing and managing operations and complying with standards and policies. Demonstrated to leverage strategic planning to foster new improvements that maximize productivity and efficiency.

  • Critical Thinking and Analysis
  • Infrastructure updates
  • Client relationship management
  • Agile framework
  • Data management
  • Self-motivated professional
  • Written Communication
  • Customer service
  • Problem Solving
  • Risk mitigation planning
  • Interpersonal Communication
  • Flexible and Adaptable
  • Time Management and Prioritization
Work History
Sr. Information Technology Administrator, 09/2016 to Current
Abbott Laboratories Freehold, NJ,
  • Synchronized establishment of local area and wide area networks to provide infrastructure for new applications, employee mobile device and communication between sites.
  • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
  • Conducted daily system monitoring, verifying security, integrity and availability of all hardware, server resources, applications and key processes.
  • Provided web services by creating discreet, reusable software components build on HTTP protocols.
  • Directed IT services, counseled executives and collaborated with senior management on strategic planning.
  • Maintained efficient operation of 4 center locations with over 1200 devices.
  • Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
  • Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
  • Conformed to quality, performance and inter-operability standards for implementation of solutions.
  • Created accurate and successful test scripts to manage automated testing of certain products and features.
  • Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Conducted in-the-line testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances.
Tier VI SR Technical Specialist, 07/2008 to 09/2016
T-Mobile USA, INC City, STATE,
  • Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.
  • Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Created STC Website used by 100+ technicians daily.
IT Service Manager, 10/2006 to 09/2008
Circuit City City, STATE,
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Interviewed, hired, trained and mentored 20+ staff by coaching daily, leading performance reviews and offering constructive feedback
Master of Science: Information Technology Project Management, Expected in 05/2021
Colorado Technical University - Colorado Springs, CO

GPA 3.93

Bachelor of Arts: Media Arts And Animation, Expected in 05/2014
The Art Institute of Colorado - Denver, CO

GPA 3.3

  • Information Technology Infrastructure Library (ITIL) V4 Foundations
  • Certified Scrum Product Owner (CSPO)
  • Scrum Fundamentals Certified (SFC)
  • Total Problem Management (TPM) Grey Belt
  • HDI Desktop Technician Certification (HD-AST)
  • Six Sigma Yellow Belt

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Resume Overview

School Attended
  • Colorado Technical University
  • The Art Institute of Colorado
Job Titles Held:
  • Sr. Information Technology Administrator
  • Tier VI SR Technical Specialist
  • IT Service Manager
  • Master of Science
  • Bachelor of Arts

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