Sr. Engagement Leader Resume Example Cerner Corporation

SR. ENGAGEMENT LEADER

Professional Summary

RN with 13 years in healthcare project management, skilled in installation, configuration, migration and implementation of software solutions
Focused on implementation and optimization of technical and professional billing and coding software to include overall workflow and effort
Specialized in improving coding efficiencies, decreased back end billing work and increased revenue
Comfortable with managing myriad situations

Skills

Work History

05/2013 to Current

Sr. Engagement LeaderCerner Corporation – Kansas City, Missouri, United States

Work with client staff to develop and implement best practices around structure, methodology, and technology
Responsible for project planning, resource procurement, coordination of client training activities, value realization, and issue management, as it relates to the installation of Cerner Solutions
Provide the framework and tools which can allow the operations teams to operate more efficiently and maximize financial benefits
Assist with transition from current state to future state
Primary focus on Emergency Department EMR and coding software, to include Technical and Professional billing for Cerner Clients
Manage timelines and project plans for completion of transformation
Support daily Revenue Cycle Operations through data management
Manage daily Revenue Cycle processes and identify areas of improvement
Effectively evaluate and communicate with client to provide growth in cash and a reduction in A/R
Creates a trusted partner relationship with the client

09/2004 to 05/2013

Project ManagerOptum360 (formerly LYNX Medical Systems) – Bellevue, WA

Managed a small team(s) implementing Healthcare Software, focusing on the Emergency Department, to include EMR and ED Coding software for both technical and professional coding
Responsible for project planning, resource procurement, coordination of client training activities, value realization, and issue management, as it relates to the installation of Optum360 Solutions
Successful managed over 250 successful implementations, at the time was just over 25% of all the company's implementations
Drove the effort in refining the implementation process that decreased implementation time by 30%
Decreased on-site travel cost to client by 50%
Assisted with creation of training materials
Spearheaded the implantation of new solutions and new versions of the ED Charging Solution
Drove the implementation effort to move from a Desktop software to cloud based
Work with internal group to improve the user interface of Optum360 solutions
Worked with clients to ensure best possible workflow for each area
Created Standardize Workflows to assist the client with transitioning to Future State
Experienced in working with C-Level and department heads, with the goal to improve overall workflow and work effort, which resulted in decreased work effort, improved documentation, improved coding efficiencies, decreased backend billing work, improved revenue

08/2002 to 09/2004

Clinical ManagerDoctors Medical Center – San Pablo, CA

Managed Burn Intensive Care Unit, Burn Step-Down Unit, Burn Floor, Outpatient Wound Clinic
Recruited, hired, and evaluated nursing unit staff
Developed, maintained and evaluated systems and processes to facilitate the delivery of patient care
Assured adequate staffing consistent with patient acuity and assessment of staffing efficiencies

05/1997 to 08/2002

Charge NurseUniversity of Alabama at Birmingham, Hospital – Birmingham, AL

Direct and managed activities for a Level 1 Trauma and Burn Intensive Care Unit
Coordinated and directed external vendors with new product orientation and training
Developed, maintained and evaluated systems and processes to facilitate the delivery of patient care
Assured adequate staffing consistent with patient acuity and assessment of staffing efficiencies Critical Care Transport, Fixed Wing and ground transport

Education

Current

Bachelor of Science: Nursing
University of Arkansas - Fayetteville, AR

1986

Associate of Science: Nursing
Jefferson State Community College - Birmingham, AL

1985

Associate of Applied Science: Emergency Medical Technician – Paramedic
Gadsden State Community College - Gadsden, AL

Certifications

License

Military Experience

Captain, USAR, Honorably Discharged 2004

Last Position held -- S3 (Training) Officer, 2nd Army Military Intelligence Command

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

Bachelor of Science : Nursing
Associate of Science : Nursing
Associate of Applied Science : Emergency Medical Technician – Paramedic