Led business modeling, budget management, implementation planning, and end-to-end program execution of the company's top strategic initiatives and largest programs (50M+) with visibility at the board level. Focus was on transforming core products/businesses to address customer satisfaction concerns and drive subscriber growth.
Led geographically dispersed product team in creation and launch of a new video and broadband products. Defined and communicated product roadmap to senior leadership. Represented product to the rest of company, including questions from the sales force and customers regarding core product functionality, position, competitive advantage, and direction.
Product lead for new internal and external customer care products which included email, live chat, IVR and several self-help applications.
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