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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Versatile senior leader with deep experience building high-performing teams, delivering large-scale programs, leading to increased customer satisfaction and subscriber and revenue growth. Ā Ā Talented in creating vision, identifying opportunities, and executing tactical plans to translate business strategies into world-class products.
Skills
  • Product Management
  • Program Management
  • Change Management
  • Agile Development
  • Strategic & Operational PlanningĀ 
  • Team Building & Leadership
Education
University of Maryland College Park, MD Expected in 2005 – – MBA : Strategy and Operations - GPA :
University of Maryland College Park, MD Expected in 1999 – – Bachelor of Science : Information Systems - GPA :
Certifications
  • Certified Scrum Master (CSM)
  • Certified Scrum Product Owner (CSPO)
Work History
Fiserv, Inc. - Sr. Director Change Management PMO
King Of Prussia, PA, 06/2011 - 11/2016

Led business modeling, budget management, implementation planning, and end-to-end program execution of the company's top strategic initiatives and largest programs (50M+) with visibility at the board level. Ā Focus was on transforming core products/businesses to address customer satisfaction concerns and drive subscriber growth.

  • Executed the implementation plan for TWC Maxx, a $1B+ multi-year program to convert to an all-digital network, increase high-speed data speeds for 7M customers, and improve network reliability and customer service.
  • Managed team of direct (10) direct and indirect people responsible for business planning, budget management, partner development, project management, testing, and reporting.
  • Managed nationwide deployment of TWC's home security and home automation product (IntelligentHome), which was grown from an alpha launch to a base of 140,000 subscribers and $60M+ annual revenue.
  • Product owner for all FCC mandated programs. Led team that created user stories, defined acceptance criteria, and prioritized resources to meet business needs. Led cross- functional teams to create deployment plans, marketing material and launch requirements.
  • Created program intake process for C-level Executive Committee. Ā Enabled company to react quickly to market, customer, and business demands by providing fast approval and budgeting for new programs and products.​

Horizontal - Director Product Management
Austin, MN, 11/2007 - 06/2011

Led geographically dispersed product team in creation and launch of a new video and broadband products.Ā  Defined and communicated product roadmap to senior leadership.Ā Ā  Represented product to the rest of company, including questions from the sales force and customers regarding core product functionality, position, competitive advantage, and direction.

  • Worked with key stakeholders across the organization to launch the TWC TV app, the pay TV industry’s first authenticated live TV streaming experience on the iOS and Android devices.Ā 
  • Over the next three years launched TWC TV on six additional device platforms:Ā  Kindle, Roku, Xbox, Samsung Smart TV, Desktop and Fan TV.
  • Launched a modem lease program that was implemented nationwide for all Broadband customers. Ā Program generated revenue of $400M in first year.Ā 
  • Represented the Product team in internal project to introduce Agile software development into the company.Ā  Agile was successfully implemented and was used on all video development projects.
  • Managed nationwide deployment of SignatureHome, a new, high-end quadruple play package. Grew from zero to 160K customers and $345M+ annual revenue by year 4.

AOL - Sr. Product Manager
City, STATE, 04/2005 - 09/2007

Product lead for new internal and external customer care products which included email, live chat, IVR and several self-help applications.

  • Launched completely revamped AOL Chat product supporting 15M paying customers.Ā  Created and executed roadmap for product. Worked closely with engineering, user experience, operations and customer support teams to ensure a successful product launch. Ā 
  • Product lead for IVR with speech recognition.Ā  Worked closely with internal and external development teams to ensure development matched requirements.Ā  Cost savings reached over $18M in first year after launch.

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Resume Overview

School Attended

  • University of Maryland
  • University of Maryland

Job Titles Held:

  • Sr. Director Change Management PMO
  • Director Product Management
  • Sr. Product Manager

Degrees

  • MBA
  • Bachelor of Science

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