- Product Management
- Program Management
- Change Management
- Agile Development
- Strategic & Operational PlanningĀ
- Team Building & Leadership
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
King Of Prussia, PA, 06/2011 - 11/2016
Led business modeling, budget management, implementation planning, and end-to-end program execution of the company's top strategic initiatives and largest programs (50M+) with visibility at the board level. Ā Focus was on transforming core products/businesses to address customer satisfaction concerns and drive subscriber growth.
- Executed the implementation plan for TWC Maxx, a $1B+ multi-year program to convert to an all-digital network, increase high-speed data speeds for 7M customers, and improve network reliability and customer service.
- Managed team of direct (10) direct and indirect people responsible for business planning, budget management, partner development, project management, testing, and reporting.
- Managed nationwide deployment of TWC's home security and home automation product (IntelligentHome), which was grown from an alpha launch to a base of 140,000 subscribers and $60M+ annual revenue.
- Product owner for all FCC mandated programs. Led team that created user stories, defined acceptance criteria, and prioritized resources to meet business needs. Led cross- functional teams to create deployment plans, marketing material and launch requirements.
- Created program intake process for C-level Executive Committee. Ā Enabled company to react quickly to market, customer, and business demands by providing fast approval and budgeting for new programs and products.ā
Austin, MN, 11/2007 - 06/2011
Led geographically dispersed product team in creation and launch of a new video and broadband products.Ā Defined and communicated product roadmap to senior leadership.Ā Ā Represented product to the rest of company, including questions from the sales force and customers regarding core product functionality, position, competitive advantage, and direction.
- Worked with key stakeholders across the organization to launch the TWC TV app, the pay TV industryās first authenticated live TV streaming experience on the iOS and Android devices.Ā
- Over the next three years launched TWC TV on six additional device platforms:Ā Kindle, Roku, Xbox, Samsung Smart TV, Desktop and Fan TV.
- Launched a modem lease program that was implemented nationwide for all Broadband customers. Ā Program generated revenue of $400M in first year.Ā
- Represented the Product team in internal project to introduce Agile software development into the company.Ā Agile was successfully implemented and was used on all video development projects.
- Managed nationwide deployment of SignatureHome, a new, high-end quadruple play package. Grew from zero to 160K customers and $345M+ annual revenue by year 4.
City, STATE, 04/2005 - 09/2007
Product lead for new internal and external customer care products which included email, live chat, IVR and several self-help applications.
- Launched completely revamped AOL Chat product supporting 15M paying customers.Ā Created and executed roadmap for product. Worked closely with engineering, user experience, operations and customer support teams to ensure a successful product launch. Ā
- Product lead for IVR with speech recognition.Ā Worked closely with internal and external development teams to ensure development matched requirements.Ā Cost savings reached over $18M in first year after launch.
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School Attended
- University of Maryland
- University of Maryland
Job Titles Held:
- Sr. Director Change Management PMO
- Director Product Management
- Sr. Product Manager
Degrees
- MBA
- Bachelor of Science
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