(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Versatile senior leader with deep experience building high-performing teams, delivering large-scale programs, leading to increased customer satisfaction and subscriber and revenue growth.   Talented in creating vision, identifying opportunities, and executing tactical plans to translate business strategies into world-class products.
  • Product Management
  • Program Management
  • Change Management
  • Agile Development
  • Strategic & Operational Planning 
  • Team Building & Leadership
University of Maryland College Park, MD Expected in 2005 MBA : Strategy and Operations - GPA :
University of Maryland College Park, MD Expected in 1999 Bachelor of Science : Information Systems - GPA :
  • Certified Scrum Master (CSM)
  • Certified Scrum Product Owner (CSPO)
Work History
Fiserv, Inc. - Sr. Director Change Management PMO
King Of Prussia, PA, 06/2011 - 11/2016

Led business modeling, budget management, implementation planning, and end-to-end program execution of the company's top strategic initiatives and largest programs (50M+) with visibility at the board level.  Focus was on transforming core products/businesses to address customer satisfaction concerns and drive subscriber growth.

  • Executed the implementation plan for TWC Maxx, a $1B+ multi-year program to convert to an all-digital network, increase high-speed data speeds for 7M customers, and improve network reliability and customer service.
  • Managed team of direct (10) direct and indirect people responsible for business planning, budget management, partner development, project management, testing, and reporting.
  • Managed nationwide deployment of TWC's home security and home automation product (IntelligentHome), which was grown from an alpha launch to a base of 140,000 subscribers and $60M+ annual revenue.
  • Product owner for all FCC mandated programs. Led team that created user stories, defined acceptance criteria, and prioritized resources to meet business needs. Led cross- functional teams to create deployment plans, marketing material and launch requirements.
  • Created program intake process for C-level Executive Committee.  Enabled company to react quickly to market, customer, and business demands by providing fast approval and budgeting for new programs and products.

Horizontal - Director Product Management
Austin, MN, 11/2007 - 06/2011

Led geographically dispersed product team in creation and launch of a new video and broadband products.  Defined and communicated product roadmap to senior leadership.   Represented product to the rest of company, including questions from the sales force and customers regarding core product functionality, position, competitive advantage, and direction.

  • Worked with key stakeholders across the organization to launch the TWC TV app, the pay TV industry’s first authenticated live TV streaming experience on the iOS and Android devices. 
  • Over the next three years launched TWC TV on six additional device platforms:  Kindle, Roku, Xbox, Samsung Smart TV, Desktop and Fan TV.
  • Launched a modem lease program that was implemented nationwide for all Broadband customers.  Program generated revenue of $400M in first year. 
  • Represented the Product team in internal project to introduce Agile software development into the company.  Agile was successfully implemented and was used on all video development projects.
  • Managed nationwide deployment of SignatureHome, a new, high-end quadruple play package. Grew from zero to 160K customers and $345M+ annual revenue by year 4.

AOL - Sr. Product Manager
City, STATE, 04/2005 - 09/2007

Product lead for new internal and external customer care products which included email, live chat, IVR and several self-help applications.

  • Launched completely revamped AOL Chat product supporting 15M paying customers.  Created and executed roadmap for product. Worked closely with engineering, user experience, operations and customer support teams to ensure a successful product launch.  
  • Product lead for IVR with speech recognition.  Worked closely with internal and external development teams to ensure development matched requirements.  Cost savings reached over $18M in first year after launch.

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School Attended

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  • Sr. Director Change Management PMO
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  • MBA
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