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Professional Summary
Systematic Administrative Assistant with over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing seven years of superior performance in related roles. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Skills
Interpersonal communications
Interdepartmental communication
Training development aptitude
Report preparation
Professional telephone demeanor
Recordkeeping strengths
Medical terminology knowledge
Stakeholder Relations
Document Oversight
Policy and procedure modification
Strategic Planning
Business administration
Training & Development
Troubleshooting
Investigations skills
Auditing experience
Data verification
Work History
11/2020 to CurrentSr. Customer Service AdvocateBehr Process Corporation | Fort Lauderdale, FL,
Greeted callers and listened closely to problems described to determine solutions.
Resolved member service issues using company processes and policies and provided updates to members.
Escalated issues to proper supervisors when standard processes were not effective.
Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of members.
Maintained current knowledge of company policies, products and marketing initiatives to better serve each member.
10/2014 to 05/2019IT Project CoordinatorMantech International Corporation | Columbia, SC,
Implemented compliance reporting and communication standards to inform Executive and Senior Leaders of timesheet compliance status and issues; Timesheet management protocol resulted in decreased noncompliance instances down 300% in 90 days.
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to company's vision, mission and purpose.
Guided implementation of company-wide enterprise compliance strategy for project hour time reporting tool.
Communicated regularly with managers concerning data and technology integration.
Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
Oversaw development and implementation of improvements to support and network operations.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Identified and resolved problems through root cause analysis and research.
Liaised effectively with others to promote on-going compliance efforts, reevaluation and optimization.
Communicated regularly with management staff concerning data exchange and technology integration.
Assisted with technical upgrade projects for company by working and coordinating with consultants and developers for integrations.
06/2011 to 10/2014Administrative AssistantOptum, UnitedHealth Group | City, STATE,
Assisted in the creation/development of the BSL SharePoint site to streamline work requests for Solutions & Technology.
Coordinated and planned onsite events, employee social and professional gatherings (off-site/on-site), event communications and execution, including Employee Community Council sponsored events.
Managed the submission and reporting of vendor invoices through Concur.
Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Monitored several C-Suite Executive's work calendar and scheduled appointments, meetings and travel.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Arranged rapid office equipment repair and maintenance with vendors.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Delivered friendly assistance with new hires throughout on-boarding process.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
03/2008 to 03/2011Personal Marketing AssistantBarnum Financial Group, An Office Of Metlife | City, STATE,
Provided support for lead Financial Advisor and Junior Partner with client sales, meetings and financial portfolio planning.
Played a key support role in the Agency Service Director qualifying for the Metlife Chairman’s council ($1 million in sales); Created and maintained a website with content about featured products and services with links to external websites.
Supported the Sales and Marketing Departments with client service/retention outreach; and event coordinating and planning.
Managed inventory and procurement of promotional merchandise and coordinated communication with outside vendors.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Entrusted to handle confidential and sensitive situations in professional matter.
Education
Expected in No Degree | Elementary EducationHarcum College, Bryn Mawr, PAGPA:
Expected in 06/1995High School Diploma | Daniel Hand High School, Madison, CTGPA:
Accomplishments
Developed and implemented Administrative Assistant Sharepoint site to manage work requests, which resulted in increased company efficiency and productivity.
Advanced from Administrative Assistant to Project Analyst within 3 years for a new challenge.
Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop compliance tracking reports.
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