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Sr Collection Rep/Bankruptcy Specialist Resume Example

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SR COLLECTION REP/BANKRUPTCY SPECIALIST
Summary

Reliable Collections Specialist adept at operating in efficient and competent manner. History of meeting high productivity, quality and performance standards. Strong researcher successful at persuading customers and obtaining payments. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering over 20-years of success in collections and and customer service positions.

Skills
  • Account reviewing
  • Payment processing
  • Billing inquiry management
  • Problem resolution
  • Skip tracing
  • Credit and collections
  • Customer service
  • Relationship development
  • Microsoft Office Proficient
  • Team building
  • Administrative support
  • Organization
  • Data entry
  • Effective negotiator
  • Call center background
  • Investigation due diligence
Experience
Sr Collection Rep/Bankruptcy Specialist, Tidewater Finance Company, December 2008-April 2020Virginia Beach, VA
  • Reviewed accounts to determine payment plan compliance.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Met demands of busy collections and customer service group by performing high volume of daily calls.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Utilized talents and expertise to locate customers with aged accounts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Processed payments over phone and set up recurring drafts.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Located debtors by utilizing skip tracking and other strategies.
  • Worked closely with bankruptcy attorneys to review documents and made all required corrections.
  • Diligently returned calls and answered email message inquiries
  • Observed strict privacy laws to prevent information breaches and protect client data.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Completed up to 75 outgoing and incoming calls per day according to assigned call list.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Collections Representative II, HSBC/Household Finance, November 2002-May 2008Virginia Beach, VA
  • Upheld privacy and security requirements established by regulatory agencies.
  • Consistently met or exceeded monthly goals.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Utilized skip tracing resources such as background checks and loan documents.
  • Handled irate customers smoothly to achieve performance targets.
  • Handled contracts and payments on accounts.
  • Entered customers' financial status information into system.
  • Advised debtors on payment options and set up payment plans.
  • Handled, researched and settled numerous disputes weekly.
  • Managed approximately 75 inbound and outbound calls daily.
  • Recorded information about customers' financial status and collections status efforts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Completed skip traces on customers failing respond to collection efforts.
  • Consistently met or exceeded monthly goals
Shipping and Receiving Clerk, Brook Warehousing Corporation, January 1997-July 2002Newark, NJ
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
  • Obtained required documentation to move cargo onward.
  • Processed bill of ladings
Education and Training
GEDNJ Board Of Education, , Jersey City, NJ1995
Computer Networking, , Betty Owen Business School, , Jersey City, NJ1995
Accomplishments

Promoted to Senior Account Manager

Promoted to Bankruptcy Specialist

Recipient of Directors Award

Recipient of General Managers Award

3 Time Recipient of Employee of the Quarter

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Resume Overview

Companies Worked For:

  • Tidewater Finance Company
  • HSBC/Household Finance
  • Brook Warehousing Corporation

School Attended

  • NJ Board Of Education
  • Betty Owen Business School

Job Titles Held:

  • Sr Collection Rep/Bankruptcy Specialist
  • Collections Representative II
  • Shipping and Receiving Clerk

Degrees

  • GED

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