Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Reliable Collections Specialist adept at operating in efficient and competent manner. History of meeting high productivity, quality and performance standards. Strong researcher successful at persuading customers and obtaining payments. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering over 20-years of success in collections and and customer service positions.
Skills
Account reviewing
Payment processing
Billing inquiry management
Problem resolution
Skip tracing
Credit and collections
Customer service
Relationship development
Microsoft Office Proficient
Team building
Administrative support
Organization
Data entry
Effective negotiator
Call center background
Investigation due diligence
Experience
12/2008 to 04/2020Sr Collection Rep/Bankruptcy SpecialistThe Kemtah Group | West Caldwell, NJ,
Reviewed accounts to determine payment plan compliance.
Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
Met demands of busy collections and customer service group by performing high volume of daily calls.
Secured payments by following up with customers which disregarded promise to pay.
Utilized talents and expertise to locate customers with aged accounts.
Overcame objections by applying advanced training and persuasion techniques.
Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Processed payments over phone and set up recurring drafts.
Maintained consistent high performance by establishing solid record of achieving or exceeding objectives
Conveyed current account information and obtained payments by using pre-scripted statements.
Located debtors by utilizing skip tracking and other strategies.
Worked closely with bankruptcy attorneys to review documents and made all required corrections.
Diligently returned calls and answered email message inquiries
Observed strict privacy laws to prevent information breaches and protect client data.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Completed up to 75 outgoing and incoming calls per day according to assigned call list.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
11/2002 to 05/2008Collections Representative IIHSBC/Household Finance | City, STATE,
Upheld privacy and security requirements established by regulatory agencies.
Consistently met or exceeded monthly goals.
Used effective questioning techniques to clarify why debtors were delinquent.
Utilized skip tracing resources such as background checks and loan documents.
Handled irate customers smoothly to achieve performance targets.
Handled contracts and payments on accounts.
Entered customers' financial status information into system.
Advised debtors on payment options and set up payment plans.
Handled, researched and settled numerous disputes weekly.
Managed approximately 75 inbound and outbound calls daily.
Recorded information about customers' financial status and collections status efforts.
Recorded and updated customer personal accounts with accurate contact information.
Completed skip traces on customers failing respond to collection efforts.
Consistently met or exceeded monthly goals
01/1997 to 07/2002Shipping and Receiving ClerkBrook Warehousing Corporation | City, STATE,
Prepared accurate shipping orders and bills of lading to direct and route materials.
Liaised with vendor representatives to rectify damages and shortages.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
Organized storage areas to maximize movement efficiency and minimize labor.
Investigated inventory discrepancies to maintain recordkeeping validity.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
Obtained required documentation to move cargo onward.
Processed bill of ladings
Education and Training
Expected in 1995GED | NJ Board Of Education, Jersey City, NJ, GPA:
Expected in 1995 | Computer NetworkingBetty Owen Business School, Jersey City, NJ, GPA:
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