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Sr Business Systems Analyst Product Owner Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Customer centric and product development professional with 11+ years of hands-on experience in Systems Analysis and Design, Business Process Re-engineering, Product Delivery and implementing highly complex projects. Certified ScrumMaster with expertise in Product Management, Scrum, Kanban and SAFe. Ability to work in fast paced and team oriented collaborative environment with demonstrated leadership.

Skills

· SQL Server

· Azure DevOps

· Mural board planning

· Tableau

· Google Analytics

· ServiceNow

· Requirement Elicitation

· Scrum, Kanban, SAFe, Waterfall

· Project management

· Risk Management

· User Acceptance Testing (UAT)

· Integration Testing

· Web services & REST API

· ETL

· Process automation

· Data Analysis

· ITIL

· User Experience

Work History
09/2014 to Current Sr. Business Systems Analyst/Product Owner Foot Locker | Redwood City, CA,
  • Standardized processes to help promote collaboration of the cross functional scrum team that increased the sprint velocity by 15%
  • Facilitated scrum of scrums meeting to manage dependencies between 4 different scrum teams that achieved the completion rate of Program Increment (PI) above 95%.
  • Led product backlog refinement, user story prioritization and sprint planning for the team in realistic and time efficient manner that allowed team to deliver 98% of features.
  • Launched a product to automate posting of Escrow payments to client's mortgage servicing system which reduced the manual processing time from 10 hours to less than 10 minutes.
  • Automated FEMA events in the system using FEMA API to increase the efficiency of the product and created monitoring mechanism to reduce the manual efforts by 90%.
  • 10 clients were automated to send completed document images through secured FTP that reduced the daily efforts by 2 hours each for 25 associates.
  • Worked with IVR team to automate and capture the authentication of customers that increased the call volume handling by 20%.
  • Partnered with IT, Business Leadership and Sponsors each month to drive current and future needs and manage product vision to align with internal and external stakeholder requests.
  • Collaborated with internal and external stakeholders to understand features and decompose them into stories, which adhere to Definition of Ready for teams to consume with no ambiguity.
11/2013 to 09/2014 Business Analyst Foot Locker | Rochester, NY,
  • Added 2 new products to P&C insurance line that helped to achieve 75% customer growth.
  • Led cross-functional team meetings to reduce production cycle time in new product development by 20%.
  • Prioritized backlog to reflect business commitments and dependencies.
  • Provided better visualization of configuration of GuideWire ClaimCenter screens with mock-ups.
  • Integrated GuideWire ClaimCenter with various systems such as Policy Administration systems, ISO that helped in automation, thereby reduce the efforts by 50%.
  • Worked in cross-functional manner to form a conduit for seamless flow of information between Product Development and Product Management
  • Identified shortcomings in user stories that are inconsistent with the information and led an effort to standardize definition of ready and definition of done stories.
  • Constructed SQL queries using SQL Server to solve business questions by analysis.
10/2012 to 10/2013 Business Analyst Global Resource Management Inc, State Farm Insurance | City, STATE,
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Built weekly risk, issue and dependency reports that helped to keep 10 projects on track having approx 100 associates
  • Elicited the detailed functional and nonfunctional requirements from stakeholders for a product that helped 1000+ internal associates to evaluate risk.
  • Served as a project coordinator on 3 different projects that reduced the workload of project manager by 50%
  • Developed test cases for integration testing and User Acceptance Testing.
08/2007 to 07/2010 Assistant System Engineer Tata Consultancy Services Ltd | City, STATE,
  • Used ITIL best practices concepts to improve Service Level Agreement (SLA) to reach 98%.
  • Assisted Project Manager in planning milestones, deliverables and tracking the project.
  • Provided technical support and solutions to meet customer needs.
  • Applied necessary patches and packages in R/3 systems and perform Go Live checks.
  • Monitored SAP Systems and provided performance tuning recommendations to ensure stability
Education
Expected in 05/2012 MBA | Information Systems Management & Finance Stony Brook University, Stony Brook, NY, GPA:
Expected in 05/2007 Bachelor of Engineering | Electronics University of Mumbai, Mumbai, India, GPA:
Certifications

· Certified ScrumMaster (CSM) (Scrumalliance.org)

· Product Owner trained

· Google Analytics for beginners

· Information Technology Infrastructure Library (ITIL) certification

Languages
English:
Full Professional
Negotiated:
Hindi:
Native or Bilingual
Negotiated:
Marathi:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended
  • Stony Brook University
  • University of Mumbai
Job Titles Held:
  • Sr. Business Systems Analyst/Product Owner
  • Business Analyst
  • Business Analyst
  • Assistant System Engineer
Degrees
  • MBA
  • Bachelor of Engineering

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