Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary
  • Enthusiastic Business Intelligence Professional with over 13 years of experience in Information Technology with SAP Business Objects, Tableau, Power BI and Qualtrics, eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
  • Highly effective business communicator with strong consultative and interpersonal skills; proven ability to collaboratively work with cross-functional leadership to identify gaps and opportunities, define solutions candidates, gain consensus and iteratively drive change.
  • Quick learner of business applications, addressing the ad hoc reporting needs of the customer and the ability to work as an individual or as a team member to accomplish project deliverables on time to meet deadlines and work under pressure with strong analytical and solution approach skills.
  • Deep functional and logical expertise to recommend architecture and integration solutions related to BI products and helps to find interesting patterns by analyzing the contents/systems within an environment.
  • Expertise in administration and supervised the Business Objects (SAP BI) environment by Monitoring/Managing Servers, Users, Reports, Publications, Schedules, Security and all major standard activities.
  • Expertise in building, sizing, Performance tuning, clustering, complex security structure of Business Objects and Tableau.
  • Expertise in working with all modules of Business Objects like Designer, IDT, Web Intelligence, Desktop Intelligence, CMC, CMS, UMT, Import Wizard, Promotion Management, Query Builder, Dashboard 4.1, Lumira, Design Studio.
  • Extensive Knowledge of Business Object Upgrade from legacy versions (XIR3/3.1/) to Newer versions (4.1/4.2/4.3) which includes a large amount of content migration (User personal reports, public reports, report conversion).
  • Very Strong experience in troubleshooting real-time issues in BO and Tableau including several levels of connectivity like Siteminder/OKTA, F5 Load Balancer, SAP Portal, DB2, Teradata, Hadoop, SQL Server, Salesforce, SAP HANA and external Java/.Net portal integrations.
  • Expertise in developing complex universes from scratch, through IDT and UDT which supports multiple levels of hierarchies and performing analysis on them by designing interesting reports through WEBI, Dashboards, Crystal Reports, Xcelsius and migrating to different environments.
  • Brainstorming and creation of various BO Reports, Tableau Visualizations, and Dashboard/Stories.
  • Knowledge in Splunk Dashboard development which includes BO/Tableau/Qualtrics server health.

BI Tools: SAP Business Objects 4.3/4.2/4.1/4.0/3.1, Crystal Reports, Universe Designer(UDT), Information Design Tool(IDT), Desktop Intelligence, Web intelligence Rich client, Crystal Reports 2008/2016, Import Wizard, Xcelsius Dashboard 2008, SAP BI, Dashboard Designer, SAP Data Services 4.1, Lumira, Design Studio, Tableau 9.x/10.x, Power BI, Qualtrics.

BO Administration Tools: Central Management Console (CMC), BI launch pad (formerly Infoview), Central Configuration Manager (CCM), UMT, Promotion Management (Import Wizard), BI Cockpit

Databases: MySQL, Oracle, SQL Server, MS ACCESS, PostgreSQL, DB2, SAP HANA, Hadoop, Teradata

Programming Languages: SQL, PL/SQL, JAVA, HTML5, Powershell, Jscript.

Operating systems: Windows Server 2000/03/08/10/12/16, Linux Suse.

Work History
03/2014 to Current


  • Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
  • Managed large scale Business Objects/Power BI and Tableau environments.
  • Managed servers, Users, User and group security, access levels, scheduling of reports, instances, universe, connection and all major modules which help to run business objects system.
  • Maintaining report and universe standard developed by application teams in development and Performed migration of objects like Webi reports, Crystal Reports and universes across all landscapes
  • Worked on CMC, CCM, UDT, IDT, UMT and all other major BO BI modules.
  • Troubleshooting various issues related to end-user workbooks/reports, universe, DB connectivity, BO/Tableau servers connectivity and other SAP BO/Tableau platform issues.
  • Worked on SAP HANA, Dashboard and SAP Business Objects Explorer.
  • Managed sync of all authentication standards with BO like LDAP, Enterprise and Window AD.
  • Worked on Upgrade of 3.1 to 4.0, 4.0 to 4.1, 4.1 to 4.2 along with fix packs and worked on post-migration platform issues and business user’s queries.
  • Good knowledge of Tableau and Power BI Administration
  • Provide 24/7 Production Support role to resolve issues.
  • Maintained proficiency with latest database technologies.


  • Developed Multi-Source Universes in IDT and reports in BI Launchpad.
  • Developed and managed Complex WebI report development in 4.1 and 4.2, Manual SQL reports.
  • Planned of Upgrade Universes and reports to BO 4.2.
  • Developed training material for End users and trained power users.
  • Performed systems analysis to determine best BI solution (reports, dashboards, scorecards) using Tableau.
  • Developed intelligence-sharing dashboards, providing company-wide access to collected data.
  • Extensively worked on end-user requirements, Business analysis, systems study, Implementation.
  • Designed customized data collection models for specific visualization tasks.
  • Collected data from wide-ranging sources.
06/2009 to 02/2014
  • Interacted with multiple project owners to gather and understand Business requirements and to collect new report requirements and also enhancements to existing business requirements.
  • Converted business requirements into TDR (Technical Design Review), BOR (Business Objects Report) and Testing Documents.
  • Worked on BI 4.0 tools like Web Intelligence 4.0, Information Design Tool (IDT), and BI Launch Pad.
  • Worked on BI Mobile Solution for BO reports using BO 4.0.
  • Designed and Implemented row-level security within Universe.
  • Designed, developed and maintained universes by defining joins, cardinalities between tables and by using contexts and alias tables to remove cyclic dependencies.
  • Worked on developing High Level Design Documents.
  • Peer review and Technical reviews on BO reports and provided status on any issues in timely manner to Project Managers.
  • Coordinated load testing efforts of Business Objects Enterprise servers and application.
  • Documented work flows and architectures in Microsoft Word and Visio.
  • Provided support in User Acceptance Testing & 24/7 Production Support role to resolve the Issues.
  • Effectively communicated with project team members on project related activities.
10/2007 to 03/2009
  • Interacted with Business Analysts to understand their requirements and Mapping application information requirements into database.
  • Involved in various project activities like Requirements gathering, Impact Analysis, Preparing Estimation for migration, Unit Testing and defect fixing.
  • Converted Reporting business requirements in to Functional design and Technical design documents.
  • Created Universes and Reports using Business Objects XIR2 - Desktop Intelligence & Web Intelligence.
  • Developed multiple Universes, Created classes, objects, defined Hierarchies, defined object access restrictions, Conditions, joins, Alias, Contexts using Designer Tool.
  • Universes were developed extensively using functions like @Aggregate aware, @prompt, @script, @select, @where and @variable for performance and portability.
  • Solved Chasm Traps, Fan traps and Loops using Contexts or Aliases.
  • Performed integrity testing of Universes (Universe Structure checking, Object parsing, Joins parsing, Conditions parsing, Cardinalities checking, Loops checking and Contexts checking) after any modifications to them in terms of structure, classes, and objects.
  • Created Derived Tables in Universe using views and stored procedures to meet Reporting.
  • Developed complex reports with Business Objects R2 using Drill-down, Slicing and Dicing, Multiple Sections, Section Conditions, Hidings, Ranking, Alerts Reports.
  • Developed different types Web Intelligence Reports in different Template formats (Charts, Cross tabs etc) with Custom layouts and implemented Hyperlinks for Detail reports.
  • Synchronized queries from multiple data providers by linking common dimensions using merge dimensions option in Web XI R2.
  • Created Crystal Reports and used formatting options such as Charting, Mapping, Grouping, Sorting, Altering, Drill Down and Parameter prompts.
  • Implemented dynamic cascading prompts.
  • Involved in preparation of monthly entries and circulation reporting package reports for Circulation Department.
  • Developed complex formulae and running totals for business measure calculations as per requirements.
  • Analyzed SQL code to ensure Business Objects queries to correct data from database.
  • Prepared Test Cases and Test Scripts for Unit Testing.
  • Worked on Proof of Concept (POC) of metadata solution using SAP Information Steward to find out lineage from Business Objects Report all the way back to Input file.
Expected in 04/2006
Bachelor’s Degree: Business Management
Institut Vatel - Nimes, France,

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