Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • Senior Business System Analyst/ Project Manager/ Scrum Master, with 7+ years of strong experience in coordinating and managing teams in an Onsite-Offshore model.
  • Experience in business requirement elicitation and converting user requirements into functional requirements, Developing Business Process Flows
  • Developing and maintaining Requirements Trace-ability Matrix and defining strategic solutions for business needs.
  • Executed projects using various methodologies, including WaterfallRUP and Agile, proficient in SCRUM framework.
  • Experience in leading onshore-offshore teams and involved in maintaining overall test strategy, creating Test Plans, creating Tests Cases, executing Test Scripts, creating Test Closure memo
  • Proficient in creating UML diagrams including Use Cases Diagrams, Activity Diagrams, Entity-Relationship Diagram
  • Proficient in conducting GAP analysis using AS-IS and TO-BE business, Impact analysis, Risk analysis.
  • Proficient in business development, client and project management, along with strategic planning.
  • Communicated status of efforts to management and business partners on a regular basis to ensure that all stakeholders have accurate and current information throughout the process
  • User Training and On boarding, conducting User Acceptance Testing (UAT) with business users and project stakeholders
Sr. Business Analyst / Scrum Master, 06/2013 to
Yahoo!Waltham, MA,
In this project planned major digitization program to improve its online sales and customer experience by reducing the user journey times and introducing a new mobile friendly responsive site. 
  • Served as Scrum Master for up to three cross-functional teams developing and modifying applications to serve industry data and reviews. 
  • Communicated Project Requirements, Business Issues, Solution and made recommendation. 
  • Responsible for defining the scope of the project, gathering business and system requirements, and documenting them textually or within models. 
  • Scrum master for on-shore/off-shore development teams and worked very closely with the business teams to resolve requirements issues and also converted these into functional backlog using Version One and JIRA 
  • Responsible for managing three Scrum teams to manage product backlog and successful delivery of functionalities in a three weekly scrum cycles. 
  • Elicited requirements within Solutions Design team on various items in the backlog to ensure global solution with other scrum teams. 
  • Assisted various members of the project team including development, technical and business team members to resolve issues, validating results and communicating status and issues and risks. 
  • Responsible for data analysis, project plan, gap analysis, data mapping, all business analysis functions/artifacts, documentation and implementation. 
  • Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes. 
  • Facilitated collection of functional requirements from system users and preparation of business requirement documents using Rational Requisite Pro
  • Prepared Functional and Behavioral document that describe the detail design of the application 
  • Performed the GAP Analysis and Impact Analysis for all business requirements having an impact application.
Sr. Business System Analyst, 01/2012 to 05/2013
Accenture Contractor JobsCheyenne, WY,
In this project we launched new mobile applications for Eli Lilly and Company, made accessible on IPads for the on-field Sales representatives. Mobile applications would be useful for Sales team manager to approve expenses and time-sheets of team, approve sales team members travel request, assign and alert team with regular mandatory training related to product and company compliance.  
  • Worked with Product Owners, IT SME's and Architecture team to document requirements to implement Mobility based on Agile methodology approach. 
  • Performed GAP analysis to list benefits of implementing mobility to deploy application on IPad(TO-BE) to existing system which used laptop(AS-IS) 
  • Designed and documented the application wireframes and app-navigations in MS Visio for mobile devices (iPhone and iPad) and presented to Business users 
  • Documented Usability feedback/reviews on the application to assess design decisions early in the process and re-prioritize the backlog for Agile Release 
  • Created Use-Case diagrams, Sequence Diagrams and Activity Diagrams after accessing the scope of the Project and understanding the business processes in RALLY through Visio 
  • Regular co-ordination with onshore-offshore team to Communicate time lines, to identify issues, track, report and co-ordinate to get issue resolved in a timely manner. 
  • Conducted User Acceptance Training (UAT) with the stakeholders and business users 
  • Participated in the Quality Assurance process by validating reported defects/changes against requirements. 
Business System analyst, 09/2010 to 2012
Mantech International CorporationJacksonville, NC,
The project was to develop Claims record system to validate patient demographics and verify insurance claims eligibility in real time. The features of this project included Medicare/ Medicaid Eligibility and Billing Verification, Self-Pay/Commercial Eligibility and Billing Validation, Real Time Processing, Billing Address Verification with Address History and Insurance Eligibility Verification.  
  • Gathered requirements through interviews, meetings and existing documentation. 
  • Participated in JAD sessions (Joint Application Development). 
  • Involved in Risk Analysis. 
  • Communicating and conferencing with Leads and programmers for client requirements analysis and for accurate translations. 
  • Identified the deliverables at the end of the inception and elaboration phase of the Rational Unified Process (RUP) life cycle in terms of business modeling and requirements analysis. 
  • Prepared Business process models; used MS Visio to create use case diagrams. 
  • Reviewed the business Requirements with Business Lead. 
  • Defined functional specifications from existing business requirements. 
  • Created use cases for business specifications. 
  • Developed elaborate test plan as per business specifications.
  • Created and maintained test cases based on functionality and use cases. 
  • Scheduled and coordinated for meetings, seminars and conferences. 
  • Involved in preparing test plans for functionality tests by QA team. 
  • Reported Defects and tracking through IBM ClearQuest. 
  • Assisted Business User during deployment in formulating User Acceptance Testing (UAT). 
  • Attended QR (Quality Review) Process Meeting. 
  • Involved in conducting User Training.
Business Analyst, 06/2008 to 08/2010
Merck & Co., Inc.City, STATE,
The aim of the project was to enhance the functionalities of various existing applications linked to ecommerce. 
  • Prepared the Functional Design Document with Use cases and Activity diagram covering all the business needs. Assist with the Project Manager to define project milestones, schedules, monitoring progress and updating plans using MS Project. 
  • Prepared Proof of Concept (POC), Mapping Documents, Meeting Minutes Document 
  • Responsible for preparing the RFP (Request for Proposal) according to the guideline for the vendor selection purpose. 
  • Lead responsibility for creating & maintaining Requirement Traceability Matrix(RTM) in order to track the development and QA process. 
  • Responsible for conducting Joint Application Development (JAD) sessions with the Project managers
  • Worked on SQL queries for getting the member information from the database. 
  • Aligned front-end functional requirements with HL7 2.3v interface requirements 
  • Prepared UAT test plan for the project. Lead responsibility to create BRD along with the other analysts from different verticals. 
  • Worked on defect tracker by creating defects. Closely involved with the QA team & assisted them to develop quality Test cases by referring the Use cases.
: Masters in Business Administration, Expected in
Anna University - ,
: Bachelors in Technology, Expected in
Anna University - ,
: Diploma in Industrial Safety, Expected in
Annamalai University - ,
  • Certified Scrum Master(CSM)                           Scrum Alliance    valid till 2018
  • Certified Scrum Product Owner(CSPO)   Scrum Alliance    valid till 2018

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School Attended

  • Anna University
  • Anna University
  • Annamalai University

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  • Sr. Business System Analyst
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