top-performing and versatile sales professional with broadly diverse expertise
encompassing territory management, team leading, inventory control,
training/development, strategic planning and P&L. A highly effective communicator with a proven
aptitude for working well with all levels of an organization. Consistently identifies avenues to enhance
sales revenue while increasing profits.
A dynamic forward-thinker who consistently meets goals, demonstrating an
ability to achieve maximum effectiveness, while maintaining high standards. Utilizes an extensive skill set to position a
business as an industry leader.
Microsoft Word, Excel, Power point, Outlook
Working knowledge of access database
Various systems within Windstream
04/2014 to 08/2016
SR Business Account ExecutiveComcast － Elizabethtown , KYResponsible for advanced voice accts in KY market including BVE, PRI and hospitality as well as SMB. Ive consistently performed over 100% since moving into this role. Ive earned two Heartland Achiever trips for my sales and numerous data achiever awards.
02/2013 to 04/2014
Business Account ExecutiveComcast － Elizabethtown , KYresponsible for new small business accts in designated area, built relationships with vendors to refer clients to Comcast business. won numberous data achiever awards, Heartland Achiever award.
01/2006 to 06/2012
Area Retail Sales ManagerWINDSTREAM COMMUNICATIONS － Campbellsville New York, KY Pennsylvania Ohio ...........
Held responsibility for 12 retail stores in four states, including but not limited to, P&L, performance management, training/coaching, inventory control, compensation plan management, product/process updates, cash policy/security adherence and expense control.
Handled team building, leading staff of 40 including four retail sales managers, three assistant sales managers and 33 retail sales consultants.
Opened three new retail stores in Ohio and Pennsylvania.
Met/exceeded year-over-year sales goals, with management staff delivering consistent results above 100% to goal in key performance indicators.
Oversaw development of assistant store managers, which included coaching and mentoring managers to move to next level.
01/2002 to 01/2006
SupervisorALLTEL/WINDSTREAM COMMUNICATIONS － Elizabethtown, KY
Assumed responsibility for ILEC service activation for Kentucky.
Opened SAG call center located in Elizabethtown KY.
Led staff of 13 service activation technicians.
Conducted weekly team meeting to update SAG on upcoming changes within organization and to maintain open forum for discussion.
Interacted daily with internal departments.
Performed monthly audits on ten coordinators with audits consisting of DCRIS, MIROR, SWITCH, and VM SYSTEM screens shots of four randomly selected service orders to review with coordinators, providing coaching on errors found.
Led service activation group to overtime rate of less then 3%, achieving rate of .68% in March '06 review, 1.44% in March '05 review and 2% in March '03 review.
Guided service activation group to goal of 99% for simple due date met, achieving 99.48% in March '06 review.
Served as team lead on various service activation standardization projects.
01/1999 to 01/2002
Area Customer Service Manager/Marketing Coordinator ,............... ...COMCAST COMMUNICATIONS － Elizabethtown, KY
Handled meeting subscriber count and revenue budget.
Opened call center for Central Kentucky located in Elizabethtown.
Coached and led 22 CAEs in seven locations in Kentucky/Tennessee /Indiana.
Received a certification in quality assurance.
Held responsibility for marketing campaigns through newspaper, radio and direct mail.
Interacted with marketing vendors.
Worked daily with division and corporate levels.
01/1991 to 01/1999
Office Manager ,.................................. .COMCAST COMMUNICATIONS － Campbellsville, KY
Provided supervision, leadership, evaluations and training to office staff.
Held responsibility for ensuring proper maintenance of files, ensuring files remained in compliance with appropriate regulations.
Ensured monthly deposit reporting and daily deposit reporting.
Led and supervised field operations to include facilitating job performance through communication.
Associate Social ScienceLINDSEY WILSON COLLEGE － Kentucky, Columbia
Campbellsville Business and Professional Women
budget, call center, coaching, direct mail, inventory control, team building, leadership, team lead, marketing, mentoring, access database, Excel, office, Outlook, Power point, Microsoft Word, newspaper, next, performance management, quality assurance, radio, reporting, retail, retail sales, sales, supervision, SWITCH, VM