Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated Sr Administrative Assistant with 16 years of administrative experience who has created strong partnerships with leaders and peers to accomplish T-Mobile's business goals. Highly knowledgeable in T-Mobile's internal resources and systems to effectively support leaders with operational needs. Methodical and highly organized with good prioritization and planning abilities. And most importantly, passionate about living T-Mobile values to elevate the employee experience.

  • Successfully managed and maintained Menaul's reward and recognition programs for the last five years. I've collaborated with site leaders and the Value Creation Team to revamp and create rewards and recognition programs such as Menaul's T-Buck Recognition, PhenoMenaul MVPs, monthly incentives, PhenoMenaul Students/Grads recognition, and social media recognition. Through these partnerships and streamlined processes, employees feel valued, included and motivated to adopt positive behaviors that will contribute to their success while driving the business forward.
  • I helped move our recognition programs, celebrations, and awarding processes virtual by partnering with Business Support to move our T-Buck recognition program to a virtual point system. I also coordinated virtual celebrations and at home recognition. This allowed us to continue to celebrate employees success.
  • I have helped mentor peers to achieve their career goals by delegating projects, maintaining progress spreadsheets, sharing best practices and provided feedback to build their skillset. Most recently, I traveled to Oklahoma City to onboard the administrative team and I continue to support the OKC team remotely.
  • I've developed administrative spreadsheets (budget spreadsheets, visitor forms, Callie in a box, incentive trackers) to improve organizational processes and elevate the internal employee experience.
  • I've received recognition for my graphic design contributions such as branded t-shirt designs, employees highlight vertical banners, customer verbatim signs, site logos, event flyers, and marketing collateral.
  • Highly organized with excellent interpersonal, writing and editing skills
  • 16+ years of administrative support for site director and leaders
  • Expert in Microsoft Office Suite and knowledgeable in Adobe Photoshop
  • Knowledgeable in T-Mobile systems such as Concur, Brand Portal, Procurement on Demand, and Exchange Admin Center
  • Bilingual in Spanish and English
  • Highly efficient and productive with great multitasking skills
  • Ability to work flexible hours to support leaders and site initiatives
  • Extensive graphic design skills
  • Results-oriented and high track record for maintaining confidentiality
Work History
10/2005 to Current Sr Administrative Assistant Ameriprise Financial | Duluth, GA,
  • Reinvented and streamlined Menaul's reward and recognition programs and processes to promote, drive awareness, and celebrate employee success.
  • Coordinated over 20 celebrations over last 5 years as site contact for national PEAK, Winners Circle, IN Crowd, and Power Zone recognition programs to deliver differentiated employee experiences while executing on recognition program deliverables.
  • Used strong organization skills and partnership with admin team to coordinate employee events over last 16 years helping to bring T-Mobile's Un-carrier vision to life .
  • Successfully maintained schedules and calendars for Sr Director and Sr Managers.
  • Utilized internal systems such as Concur, Exchange Admin Center, Zendesk and Compass to support employees with administrative needs and provide timely resolution.
  • Prepared and produced highly accurate internal and external communications on behalf of leaders to support business needs.
  • Arranged business travel for employees and took care of all travel needs.
  • Managed Menaul's social media pages for community visibility of site events and employee celebrations to promote T-Mobile culture.
01/2004 to 10/2015 Trainer Aflac | Richmond, VA,
  • Trained over 100 representatives to be knowledgeable and successful in T-Mobile policies and procedures to efficiently resolve customer issues and promote company products and services.
  • Created fun, positive and supportive learning environment that encouraged employees to thrive to their full potential.
  • Developed strong partnered with coaches and team managers to successfully transition representatives from training to their new team environment.
  • Quickly adapted training plans for representatives to meet graduation goals.
Expected in 11/2019 Bachelor of Arts | Public Relations And Marketing Ashford University, San Diego, CA GPA:
  • Dean's List: Spring 2017, Fall 2017 , Spring 2018, Fall 2018, Spring 2019,Fall 2019
  • Graduated Summa Cum Laude

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