LiveCareer-Resume

sr account executive resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Over 18 years of experience in Client Success, Sales and Project Management. Proven history of retaining and growing clients and exceeding sales objectives. A leader of cross-functional teams, versatile in understanding and presenting technology solutions to executive audiences. Strong analytical and problem-solving skills. Capable of working with executive and technical audiences

Skills
  • Client Retention
  • Client Growth
  • Leading and Mentoring Teams
  • C-Level Presentations and Relationships
  • Employee Development
  • Trusted Advisor
  • Business Acumen
  • Account Strategy
  • Leading Cross-functional Teams
  • Process Improvement
Work History
Sr. Account Executive, 04/2016 - Current
Ameresco Wilmington, DE,
  • Sales Rep of the year 2019, 211% achievement.
  • Sold $1.1M annual contract to U.S. Department of Veterans Affairs
  • Sold to various industries including: Public Sector, Retail, Hospitality, Healthcare and Professional Services
  • Worked directly with Fortune 1000 clients
  • Build relationships with C-Suite, VP and Director level
  • Deliver presentations and proposals to: Executives, System Users and Technical resources
Sr. Client Account Manager , 08/2012 - 04/2016
Twitter Chicago, IL,
  • Responsible for retention of $3M book of business
  • 98% client retention rate. Top 5% in client retention
  • Build relationships with C-Suite, VP and Director level
  • Responsible for $2M ACV of client expansions
  • Hire, train, mentor and develop new Client Account Managers
  • Utilize client usage data to create and execute retention strategies
  • Lead cross-functional project teams including: Development, Science, Client Relations and Training
  • Received “Dunbar Ranger Award” from Dunbar Armored (now Brinks). 1 of 3 non-Dunbar employees to receive the award since 1923.
  • Implement new clients with Applicant Tracking Systems and Behavioral Assessment Software
  • Maintain account plans, org charts and client records
  • Influenced product roadmap and acted as client advocate for software enhancements
  • Troubleshoot and resolve client issues
Account Manager, 06/2011 - 07/2012
Socialcode Cleveland, NY,
  • Delivered executive presentations in person and via WebEx
  • Acted as liaison between client services, marketing, product management and software development
  • Trained and mentored new hires on: account strategy, product knowledge, revenue forecasting, competitive positioning, Excel and PowerPoint
  • Co-implemented search engine optimization (SEO) to drive inbound sales activity
District Manager, 01/2009 - 05/2011
Centerplate Catering Hospitality Services Las Vegas, NV,
  • Received multiple sales awards: District Manager of the month – Southwest Region, Houston Region
  • Analyzed financial statements and presented ROI
  • Managed prospect and client data in Salesforce CRM
  • Conducted business process analysis to identify manual processes and profit leaks
  • Lead contract negotiations
  • Mentored and trained new hires on: Sales processes including competitive intelligence, Salesforce, Excel, and PowerPoint
  • Developed relationships with: C-Suite, VPs and Directors and Managers
  • Experience in multiple industries including: Energy, Manufacturing, Utilities, Healthcare, Financial Services and Non-profits
Advisory Account Executive, 08/2004 - 12/2008
Wood Plc Sheridan, WY,
  • Presidents club award winner: 2005 and 2007
  • Promoted to Advisory Account Executive within 2 years
  • Average client satisfaction rating: 9 out of 10
  • Received multiple sales awards: Representative of the Quarter, Balanced Performer Award, Business Unit Executive Award
  • Built strong relationships with C-level, VP, Dir level
  • Acted as the quarterback for product specialists and resources to close deals
  • Mentored and trained new hires in various sales and account management activities
  • Managed client interactions in CRM
Project Manager/Account Manager , 01/2004 - 08/2004
Cdw Glendale, CA,
  • Implemented Route Accounting software for new clients
  • Eliminated paper-based processes and replaced with electronic ones
  • Trained and supported clients while maintaining CRM systems
  • Troubleshoot and resolve with clients issues to ensure resolution and satisfaction
IT Analyst, 05/2001 - 12/2002
Texas A&M University City, STATE,
  • Supported software, desktops and servers for 60 employees in 5 divisional offices
  • Provided telephone, email and in-person technical support for users
  • Performed software maintenance and disaster recovery planning
Education
BBA: Management Information Systems, Expected in
-
Texas A&M University - College Station, TX
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Texas A&M University

Job Titles Held:

  • Sr. Account Executive
  • Sr. Client Account Manager
  • Account Manager
  • District Manager
  • Advisory Account Executive
  • Project Manager/Account Manager
  • IT Analyst

Degrees

  • BBA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: