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Sr. Account Executive Resume Example

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SR. ACCOUNT EXECUTIVE
Professional Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 20 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Skills
  • MS Word/Excel basic/Power Point
  • Registration processes
  • Career and education counseling
  • Student Mentorship
  • Recruitment
  • College interviewing
  • Fluent in English
  • Student support
  • Financial
  • Listening
  • Data analysis and reporting
  • MS Word
  • Needs analysis
  • Presentations
  • Sales
  • Spanish
Work History
Sr. Account Executive, 06/2011 to 04/2020
Seaboard Marine – Miami, Florida
  • Set and monitored sales targets and identified potential customers by performing reviews of piers reports, and having accounts profiled.
  • Developed viable account base focusing on all Seaboard's services, gearing toward specific territory of assignment.
  • Planned and managed regular sales call cycles according to standards and directives of Sales Management which included weekly reporting of all planned and effected sales calls as required by Sales Management.
  • Made presentations of services to customers, represented company in business functions as well as customer entertainment.
  • Maintained filled pipeline with new business opportunities.
  • Traveled as required to territories of responsibility to enhance sales strategies, promote company's services, establish goals, and visit target accounts at each destination.
  • Maintained information and client satisfaction for high-profile accounts worth up to $2.5 million per year.
  • Liaised between clients and support team to resolve issues quickly and effectively.
  • Met with new customers to provide product and service information, listen to needs and learn about business operations.
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements with market ocean freight levels.
  • Grew portfolio revenue by approximately 10 % through customer education of shipping solutions and service offerings.
Campus Student Loan Specialist, 04/2010 to 06/2011
Everest Institute – Hialeah, Florida
  • Counseled students and parents about financial aid options and program details during admission process.
  • Coordinated, and communicated Entrance and Exit Loan Counseling processes on campus.
  • Cleared students for externships, and petitions to graduate.
  • Accepted and processed account payments.
  • Prepared weekly reports of accomplished activities to maintain within compliance.
  • Complied with procedures to initiate contact with withdrawn students regarding their Federal Student Loan status.
  • Kept contact with average of 50 students daily.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
  • Provided financial aid counseling to enrolled and prospective students.
  • Liaison between borrowers and third parties such as loan servicers, and Department of Education to facilitate timely resolutions for at-risk borrowers; further to facilitate resolutions for delinquent borrowers in danger of defaulting.
  • Collaborated with counselors to communicate relevant information
  • Helped students with physical and electronic paperwork such as FAFSA.
  • Presented financial aid workshops to help groups of students and parents navigate process.
Admissions Adv/Financial Planner, 09/2007 to 04/2010
Everest Institute – Hialeah, Florida
  • Worked as Admissions Advisor first twelve months and later transferred to Finance Department.
  • Implemented student financial interviews, providing financial options counseling, intake processing to ensure complete and accurate financing of student educational expenses.
  • Processed all forms in accordance with State/Federal regulations, and company policies procedures.
  • Liaison between Admissions and Student Finance.
  • Determined Title IV eligibility through approved needs analysis Financial Aid software system for students requesting Financial Aid.
  • Advised student of their obligation to provide accurate information and consequences related to their application and funding process.
  • Reviewed financial applications and disclosure statements for completeness, and accuracy.
  • Updated appropriate tracking systems for timely processing, funding, billing collections.
  • Tracked, and maintain file intake completion throughout enrollment processes.
  • Provide customer and answer student inquiries regarding financial status.
  • Participated in all new student orientations.
  • Managed over 25 to 30 student calls per day.
  • Updated appropriate tracking system for new applications and missing documents for timely follow and completion in accordance with company policies, and procedures.
  • Used coordination and planning skills to achieve results according to schedule.
Commercial Export Manager, 02/2002 to 08/2007
C.P. Ships – Tampa, Florida
  • Supervised, as well as developed Eastbound Trading from U.S.
  • East Coast to Indian Subcontinent.
  • Developed line's short, medium, long-term objectives and established same with Sales, Pricing, Logistics, and Agents.
  • Prepared presentation of budget and monitoring of subsequent performance.
  • Maximized Eastbound vessel utilization, revenue contribution.
  • Collated information relating to market environment that affected trends as well as competition.
  • Supervised line's activity via internal departments, Regional Representatives, as well as Agents ensuring good level of motivation throughout team.
  • Traveled as required to implement and developed line's policies or changes in strategy.
  • Conducted sales visits with major clients as required on joint calls with Sales Representative, or agents.
  • Closed coordination of activities with West Bound Director to ensure overall service utilization, as well as profitability.
  • Relocated back to Miami due to family reasons.
  • Left Maritime Industry for approximately 4 years.
Education
Bachelor of Science: Theology , 01/2021
Faith Theological Seminary Tampa, Fl - Tampa, FL

Will graduate at the end of January 2021

Associate of Science: Theology, 04/2017
Faith Theological Seminary, And College - Tampa, FL

Continuing education in

Bachelor of Science: Business Administration, Expected in 11/2021
Everest University - South Orlando, Fl

I'm in the process of completing the BA degree with 8 courses remaining, and I plan to pursue completion this year.

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Resume Overview

Companies Worked For:

  • Seaboard Marine
  • Everest Institute
  • C.P. Ships

School Attended

  • Faith Theological Seminary Tampa, Fl
  • Faith Theological Seminary, And College
  • Everest University

Job Titles Held:

  • Sr. Account Executive
  • Campus Student Loan Specialist
  • Admissions Adv/Financial Planner
  • Commercial Export Manager

Degrees

  • Bachelor of Science : Theology , 01/2021
    Associate of Science : Theology , 04/2017
    Bachelor of Science : Business Administration , Expected in 11/2021

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